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Education & Training

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Our employees depend on our education and training professionals to foster their growth and professional development — helping to ensure we continue providing world-class care.

Health Education Assistant - On-Call

Location: Mountain View, CA Additional Locations:

Campbell 220 Medical Offices 220 E. Hacienda Ave., 220 E. Hacienda Ave. Bldg. D, Campbell,California, 95008
Job Number: 833350 Date posted: 10/29/2019

Health Education Assistants maintain daily operation of the health education center and programs. They provide program support and assistance to the department, internal and external customers. They assist members, physicians, staff, instructors and community members in utilization of health education services, patient resources, and online technology tools.

Essential Responsibilities:

  • Provides excellent customer service that support behavior change, health promotion and organizational priorities.
  • Assesses individual patient's needs, consults and recommends appropriate health education resources/services.
  • Manage and process referrals to Health Education and book and register patients to appropriate health education resources and services.
  • Respond to member requests, answer department phone and refer to other services or departments as needed.
  • Conducts basic presentations (non-clinical) on health education member resources.
  • Provides programmatic support for clinical initiatives that support department goals.
  • Maintains daily operation of the Health Education Center(s) and Health Education classes, programs and initiatives.
  • Coordinates Health Education class and program logistics and promotional materials (e.g. conduct reminder calls or secure messages).
  • Support one to one appointments with Educators by booking, rooming, and providing support scheduling and appointment availability by uploading information into KP booking system.
  • Registration and recovery registration of health education classes and one to one appointments.
  • Orders supplies; stock Health Education Centers; track inventory, vendor management.
  • Process sales and class fees, cash handling, inventory management.
  • Document services provided by Health Education using internal KP clinical systems.
  • Assists members in the utilization of Kaiser Permanente member-facing technology tools
  • Patients are active on member facing online tools and utilize telehealth services
  • Educate and orient members on member-facing technology tools (My Doctor Online, online videos, and phone applications) including registration and taking member photo.
  • Coordinate work of health education volunteers and interns.
  • Ensure all volunteer staff are engaged and support the mission and goals of Health Education department.
  • Performs other related duties as assigned by management.
  • Basic Qualifications:
  • Minimum of one (1) year of full time or two (2) years of part time experience in the last five (5) years in Health Education or a customer/patient service area in a health care setting.
  • Associate's degree required in Health Sciences or in a related field.
  • High School Diploma or General Education Development (GED) required.
    License, Certification, Registration
  • N/A

    Additional Requirements:
  • Must pass Intermediate level MS Office, Word, Excel and Power Point test.
  • Ability to clearly communicate both verbally and written.
  • The role may require working across different medical center/facilities within the same Service Area.
  • Must be able to work in a Labor/Management Partnership environment.

    Preferred Qualifications:
  • Bachelor's degree preferred in health care related field.

  • Skills Testing*: Intermediate testing in Microsoft Word, Excel & PowerPoint
    Primary Location: California,Mountain View,Mountain View Medical Offices 555 Castro St. Scheduled Weekly Hours: 0 Shift: Day Workdays: On/Call *Position includes working in Campbell & may include occasional Saturdays & scheduled days and hours are dependent on departmental needs and may include holidays and weekends Working Hours Start: On/Call Working Hours End: On/Call Job Schedule: Call-in/On-Call Job Type: Standard Employee Status: Regular Employee Group/Union Affiliation: United Healthcare Workers - West Job Level: Individual Contributor Job Category: Education / Training Department: Health Education-Mountain View Travel: Yes, 50 % of the Time Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

    External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances.

    About Education & Training Careers

    Careers In Education & Training

    Our education and training teams dedicate their attention to the ongoing development of our many health and business professionals to improve the overall performance of the organization. Work includes identifying training needs, designing learning strategies, defining instructional courses, and harboring an ongoing commitment to leadership development, organizational effectiveness, and instructional management.

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