Skip to main content

Business Optimization & Redesign Consultant

Location Oakland, California Job Number 969333 Date posted 03/10/2022
Submit Interest

Navigating the Hiring Process

We're here to support you!

Having trouble with your account or have questions on the hiring process?

Please visit the FAQ page on our website for assistance.

Need help with your computer and browser settings?

Please visit the Technical Information page for assistance or reach out to the web manager at kp-hires@kp.org.

Do you need a reasonable accommodation due to a disability?

A reasonable accommodation is any modification or adjustment that enables you to fully participate in completing the following:

  • Online Submissions
  • Pre-Hire Assessments
  • Interview Process

Please submit your accommodation request and an HR Representative will contact you.

Description:


Business Optimization & Redesign (“O&R”) is a new department within Kaiser Permanente. Reporting directly to the CEO, O&R’s focus is to accelerate Kaiser Permanente’s path to more affordable, patient-centered healthcare. As a member of the team, you’ll play a crucial role by applying and honing skills in strategic business consulting, creative operating model and solution design, disciplined program execution and complex organizational change management.



While our consulting team includes professionals at different experience levels from Consulting Analysts to Principal Consultants, we have a flat internal hierarchy and all share equal expectations to ask questions, contribute ideas and constantly learn.  O&R values diverse backgrounds and perspectives. 



Are you an experienced management consultant enthusiastic about the future of healthcare, a passionate healthcare professional who wants to change things for the better.  Are you excited about using your curiosity, problem-solving, collaboration and communication skills to transform healthcare in America? If so, we’d like to talk to you.


Responsible for a range of process improvement and process management activities. Activities include planning, performing, and implementing process improvement initiatives, in addition to ownership of operational processes. These initiatives may represent one portion of a larger project, or may represent a stand alone initiative or function within a work group or department. Process management functions may include data gathering and analysis, best practice research, process mapping, developing and recommending alternatives for improvement, developing performance metrics, obtaining leadership or stakeholder agreement, implementing improvements, and monitoring post-process improvement initiative performance to updated standards. Activities are undertaken and executed in support of organizational goals and are accountable for providing business process solutions to meet internal and external customer expectations. May utilize Lean/Six Sigma processes and concepts to lead process improvement initiatives. Partners with management, project champions, and process owners to execute the project and deliver results.




Essential Responsibilities:




  • Data Analysis: Identifies sources for, gathers and analyzes data relevant to processes. May review the work of less senior analysts/consultants. May be responsible for defining data requirements and obtaining customer agreements.



  • Research: Reviews best practice research prepared by less senior analysts/consultants. Makes recommendations on appropriate solutions based on research; may select from alternatives presented.



  • Process Architecture: Designs complex processes and reviews the work of less senior analysts/consultants. Ensures process mapping is complete; provides feedback and guidance to less senior analysts/consultants. Interviews stakeholders and process owners to define processes. Helps define standards and methods.



  • Process Recommendations: Determines process recommendation documents, including presentations, process maps, supporting metrics, business requirements and related impact analyses for complex processes or for portions of larger or inter-related processes. May lead the development of recommendations by less senior analysts/consultants. May apply Lean/Six Sigma concepts and techniques to process improvement initiatives, including completing Lean/Six Sigma analyses and tasks. Shares accountability for realization of results with process owners and may present recommendations to stakeholders and process owners.



  • Performance Management & Control: Defines, develops and evaluates performance metrics to establish process success, and may participate in working with multiple stakeholders, often with competing/conflicting objectives, to ensure cohesive and reachable measures of success. Reviews data post- implementation to measure success; participates in defining standards of improvement success.



  • Change Management: Participates in and may lead change management activities associated with process improvement. Engages leadership and stakeholders to obtain support and buy in for changes. Partners with management, project champions, and process owners to align process improvement initiatives with business objectives.



  • (For Six Sigma Black Belts): May track progress ofSix Sigma Green Belt consultants and newly certified Black Belt Consultants in Lean/Six Sigma initiatives. Trains other employees in Lean/Six Sigma concepts and techniques. Coaches and mentors employees seeking Green Belt and Black Belt certification.





Basic Qualifications:


Experience



  • Minimum four (4) years of process improvement, management consulting, change management, or related business experience.



Education



  • Bachelor's degree OR four (4) years of experience in a directly related field.

  • High School Diploma or General Education Development (GED) required.



License, Certification, Registration



  • N/A



 


Additional Requirements:



  • Broad knowledge of process improvement methodologies.

  • Must be able to work in a Labor/Management Partnership environment.



 


Preferred Qualifications:



  • Minimum nine (9) years of process improvement, consulting, or related business experience preferred.

  • Health care or insurance experience preferred.

  • Lean/Six Sigma Black Belt Certification preferred.

  • Graduate degree preferred.



Primary Location: California,Oakland,1800 Harrison Scheduled Weekly Hours: 40 Shift: Day Workdays: Mon, Tue, Wed, Thu, Fri Working Hours Start: 08:00 AM Working Hours End: 04:00 PM Job Schedule: Full-time Job Type: Standard Employee Status: Regular Employee Group/Union Affiliation: NUE-PO-01|NUE|Non Union Employee Job Level: Individual Contributor Department: Po/Ho Corp - Bus Optim & Redesign - 0308 Travel: No Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.