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Kaiser Permanente Careers

Quality Assurance, UR & Case Management

Passion + Vision + Integrity = Excellence

Ensure consistency and the highest ethical standards across our entire organization. Our quality assurance team drives ongoing improvement by fostering an environment of support, providing technical and specialized consultative services, and inspiring ongoing excellence.

Care Experience Associate Consultant

Location: Oakland, CA Additional Locations:
Job Number: 786202 Date posted: 04/12/2019
Description:
This position demonstrates in-depth practice, knowledge and skills, manages evaluation projects, and is accountable for the successful execution of project goals and analytical deliverables. At the highest level of the job family, shares in accountability of outcomes and performance for all regions and the enterprise in oversight areas and demonstrate in-depth practice, knowledge, and skills, manage projects and programs, and are accountable for the successful execution of goals that are aligned with the goals of CMI in promoting the KP National Quality Program.




This position will support the creation of resources and insights that promote the improvement of patient and member experience across Kaiser Permanente. The work will involve a great deal of qualitative and quantitative review and analysis.  Strong Microsoft Office skills are required. Competency in Tableau, Power BI, and other analytical/statistical tools is strongly preferred.



Essential Functions:
- Works on assignments of limited scope, qualitative and quantitative review and analysis. Strong Microsoft Office skills are required. Competency in Tableau, Power BI, and other analytical/statistical tools.
- Follows standard practices and procedures.
- Requires minimal planning and scheduling for activities that are already defined.
- Consider appropriate computer skills necessary to perform job.
- Under moderate supervision and guidance, prepare programming code, extract data from well-defined sources, calculate specified metrics, generate graphics, populate dashboards, charts and tables.
- Attend meetings with implementation stakeholders to familiarize them with possible data source, and become familiar with rationale for project metrics.
- Support collection of routine survey data or qualitative data.
Basic Qualifications:
Experience
- N/A
Education
- Bachelor's degree, OR four (4) years of experience in a directly related field.
- High School Diploma or General Education Development (GED) required.
License, Certification, Registration
- N/A
 
Additional Requirements:
- Entry level professional.
- Some knowledge of policies, practices and systems.
- Limited use and/or application of basic principles, theories, and concepts.
- Limited knowledge of industry practices and standards.
- Must be able to work in a Labor/Management Partnership environment.

 

Preferred Qualifications:
- Experience preferred.
Primary Location: California,Oakland,Ordway One Kaiser Plaza Scheduled Weekly Hours: 40 Shift: Day Workdays: Mon - Fri Working Hours Start: 8:00 AM Working Hours End: 4:00 PM Job Schedule: Full-time Job Type: Standard Employee Status: Regular Employee Group/Union Affiliation: Salaried, Non-Union, Exempt Job Level: Entry Level Job Category: QA / UR / Case Management Department: Care Experience Travel: Yes, 5 % of the Time Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances.

About QA, Ur & Case Management Careers

Careers In QA, Ur & Case Management

As an organization, we are committed to delivering the same exemplary care no matter who you are, where you are, or what your needs. But how are those standards defined, measured, and assessed? That's where our quality assurance team comes in. Implementing the action plans and initiatives that will drive successful practices, you'll work across the organization to foster the necessary education, communication, and innovation that will enable us to operate as one KP — with our mission and goals in complete alignment.

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