Skip to Main Content

Kaiser Permanente Careers

Quality Assurance, UR & Case Management

Passion + Vision + Integrity = Excellence

Ensure consistency and the highest ethical standards across our entire organization. Our quality assurance team drives ongoing improvement by fostering an environment of support, providing technical and specialized consultative services, and inspiring ongoing excellence.

Care Management Institute Senior Consultant

Location: Oakland, CA Additional Locations:
Job Number: 849195 Date posted: 01/13/2020
Description:
This position demonstrates in-depth practice, knowledge and skills, manages evaluation projects, and is accountable for the successful execution of project goals and analytical deliverables. At the highest level of the job family, shares in accountability of outcomes and performance for all regions and the enterprise in oversight areas and demonstrate in-depth practice, knowledge, and skills, manage projects and programs, and are accountable for the successful execution of goals that are aligned with the goals of CMI in promoting the KP National Quality Program.

Essential Responsibilities:
  • Works on assignment of diverse scope.
  • Assists the Lead, Senior Manager, and/or Director in developing and executing goals that promote the success of overall CMI goals, related to analytical deliverables, by evaluating established and emerging care practices.
  • Clarifies stakeholder needs and identifies potential solutions.
  • Performs program evaluations and other analyses to establish priorities for improving analytics or assess the materiality of changes to technical measurement specifications and care delivery.
  • Produces technical or professional work deliverables.
  • Collaborates with peers, superiors, staff and regional stakeholders to influence regional strategies and goals for analytics and care delivery.
  • Leads the development and implementation of key care delivery strategies at KP.
  • Builds buy-in from internal and external key constituencies.
  • Assists Manager or Director in monitoring project milestones and reports on progress.
  •  Consider appropriate compute skills necessary to perform job.
  • Under minimal supervision and guidance, conduct complex and/or innovative program evaluations: collect data, using sophisticated methods and sources, identify and implement analytic approaches that address challenges to validity or generalability, and prepare interpretations, conclusions, and recommendations.
  • With Manager and/or Director, prepared and makes formal presentations to various senior-level audiences.
  • Contributes to development of Center infrastructure for conducting efficient and effective program evaluation and innovation support.
  • Identifies and escalates barriers to milestone achievement and recommends strategies to    reduce or eliminate barriers.
  • Establishes and maintains effective working relationships with national and regional groups.
  • Participates on regional or national work groups.
  • Ensures customer service orientation both internally and externally.
  • Coordinates appropriate training in areas of expertise.
  • Plans and facilitates meetings, including agenda planning, minutes, follow-up, tracking, and timelines.

  • Secondary Responsibilities:
  • This position will be supporting national precision medicine/genomics strategy and implementation. 
  •  The work includes supporting regional pilots, developing communications materials, and facilitating inter-regional discussions.

  • Basic Qualifications:

    Experience

  • Minimum five (5) years of related experience.

  • Education

  • Bachelor's degree in relevant field required, OR four (4) years of experience in a directly related field.

  • High School Diploma or General Education Development (GED) required.

  • License, Certification, Registration

  • N/A



  • Additional Requirements:

  • Thorough knowledge of policies, practices and systems.

  • Complete understanding and application of principles, concepts, practices, and standards.

  • Full knowledge of industry practices.

  • Broad application of principles, theories, and concepts in applicable discipline, plus working knowledge of other related fields.

  • Consider clinical expertise needs.

  • Must be able to work in a Labor/Management Partnership environment.



  • Preferred Qualifications:

  • Master's degree preferred, OR six (6) years of experience in a directly related field.
  • Primary Location: California,Oakland,1800 Harrison 1800 Harrison Scheduled Weekly Hours: 40 Shift: Day Workdays: Mon-Fri Working Hours Start: 8:00 AM Working Hours End: 5:00 PM Job Schedule: Full-time Job Type: Standard Employee Status: Regular Employee Group/Union Affiliation: Salaried, Non-Union, Exempt Job Level: Individual Contributor Job Category: QA / UR / Case Management Department: National Health Plan/Hospital Quality Travel: Yes, 10 % of the Time Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

    External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances.

    About QA, Ur & Case Management Careers

    Careers In QA, Ur & Case Management

    As an organization, we are committed to delivering the same exemplary care no matter who you are, where you are, or what your needs. But how are those standards defined, measured, and assessed? That's where our quality assurance team comes in. Implementing the action plans and initiatives that will drive successful practices, you'll work across the organization to foster the necessary education, communication, and innovation that will enable us to operate as one KP — with our mission and goals in complete alignment.

    Glassdoor Logo

    See What People are Saying About Working at KP

    Mar 26, 2019

    "The best job I have ever had!"

    Glassdoor Ratings

    Current Employee - Senior Project Manager in Oakland, CA

    • Recommends
    • Positive Outlook
    • Approves of CEO

    I have been working at Kaiser Permanente full-time for more than a year

    Pros

    Real focus on creating higher quality, more affordable healthcare. Talented coworkers and great mentors. Fabulous benefits.Full Review

    More Kaiser Permanente Ratings & Reviews (5,917)

    Thanks
    to Our
    Employees

    Kaiser Permanente has been named one of the 2019 Best Places to Work. Check out what our employees like best about working at KP!

    glassdoor 2019 Best Places to Work - Employees' Choice

    Our Events

    Come introduce yourself to a member of the Kaiser Permanente team at an upcoming career or professional event. We look forward to meeting you in person.

    Recently Viewed Jobs

    You do not have any recently viewed jobs.

    Join Kaiser Permanente's Talent Network

    Please fill out the fields below and click "Join Now" to receive information about opportunities that relate to your selections.

    Interested InSearch for a category and select one from the list of suggestions. Search for a location and select one from the list of suggestions. Finally, click “Add” to create your job alert.

    Interested in internships or early career opportunities? Click here to join our University Talent Network. Are you a Veteran? Click here to join our Military Talent Network.