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Care Management Institute Senior Principal Consultant-Telehealth

Location Oakland, California Job Number 1007131 Date posted 10/18/2021
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This position is responsible for helping define our telehealth strategic priorities, and ensuring that our telehealth technologies are operationalized to create an exceptional member and care team experience.  The ideal candidate will have an interest in telehealth and have experience with care delivery operations.

This position demonstrates in-depth practice, knowledge and skills, manages evaluation projects, and is accountable for the successful execution of project goals and analytical deliverables. At the highest level of the job family, shares in accountability of outcomes and performance for all regions and the enterprise in oversight areas and demonstrate in-depth practice, knowledge, and skills, manage projects and programs, and are accountable for the successful execution of goals that are aligned with the goals of CMI in promoting the KP National Quality Program.

Essential Responsibilities:

  • Works on assignments of diverse and complex scope.

  • Assists the Director in developing and executing goals that promote the success of overall CMI goals related to analytical deliverables and by evaluating established and emerging care practices.

  • Identifies the need for, develops, and leads discrete strategic initiatives, including but not limited to: Develops and manages project teams. Reassesses and modifies program deliverables. Ensures that programs are designed to achieve stated objectives.

  • Leads work to identify appropriate evidence-based organizational goals in area of expertise and makes recommendation to Director and/or appropriate committee.

  • Works independently to conduct the most complex and/or innovative program evaluations, developing new approaches as needed or leading multiple sophisticated projects in diverse content areas.

  • Assists Manager or Director in developing Center infrastructure to support more efficient and effective program evaluation and innovation support.

  • Leads peer group meetings and programs that interface with targeted areas of expertise.

  • Monitors multiple projects and teams to ensure timely delivery of expected work product within approved budget.

  • Establishes and maintains effective working relationships with national and regional groups.

  • Assists regions in developing priorities, aims and plans, and provides coaching and advice to colleagues on successful strategies for analytical deliverables.

  • Participates on regional or national work groups.

  • Ensures customer service orientation both internally and externally.

  • Makes formal presentations to various senior-level audiences.

  • Develops and delivers presentations, educational materials, and position papers to all levels of leadership and management regarding program wide performance, programs, and project in targeted area.

  • Integrates industry trends and best practices throughout programs, projects, and goals.

  • Consider appropriate computer skills necessary to perform job.

Basic Qualifications:


  • Minimum ten (10) years of directly related experience required.


  • Bachelor's degree in a directly related field required.

License, Certification, Registration

  • N/A


Additional Requirements:

  • Thorough knowledge of policies, practices and systems.

  • Regularly contributes to the development of new concepts, techniques, and standards.

  • Considered functional expert in field within KP.

  • Frequently contributes to the development of new theories and methods.

  • Employs expertise as a generalist or specialist.

  • Consider clinical expertise needs.

  • Requires advanced knowledge of own area of functional responsibility and working knowledge of multiple related functions.

  • Advanced knowledge and broad expertise of policies, practices, and systems.

  • Must be able to work in a Labor/Management Partnership environment.


Preferred Qualifications:

  • Twelve (12) years of directly related experience.

  • Master's degree in a directly related field preferred.

  • Experience with telehealth and care delivery operations. 

Primary Location: California,Oakland,1800 Harrison Scheduled Weekly Hours: 40 Shift: Day Workdays: Mon, Tue, Wed, Thu, Fri Working Hours Start: 08:00 AM Working Hours End: 05:00 PM Job Schedule: Full-time Job Type: Standard Employee Status: Regular Employee Group/Union Affiliation: NUE-PO-01|NUE|Non Union Employee Job Level: Individual Contributor Department: Po/Ho Corp - PMO - Meaningful Use - 0308 Travel: No Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances.