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Consulting Master's Intern

Primary Location Oakland, California Job Number 1220913 Date posted 11/29/2023
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Lay the groundwork for a dynamic future with an industry leader. At Kaiser Permanente, you'll forge lasting relationships with colleagues across the organization while enjoying the opportunity to grow your experience and hone your expertise on assignments that have real impact. Our interns have worked on everything from analyzing financial software and developing new marketing strategies, to designing mobile apps and helping clinicians improve care delivery. We want you to get the most out of your time here and will give you projects that challenge you to think freely, question thoroughly, and explore deeply.


This role is scheduled to be 100% remote. While remote, finalists MUST reside in one of the following states to be eligible for employment with Kaiser Permanente: CA, OR, WA, HI, CO, GA, MD, VA, CT, DC, or IL.


May 2024 - August 2024

Department Description:

Business Optimization & Redesign (O&R) is a new department within Kaiser Permanente. Reporting directly to the CEO, O&R’s focus is to accelerate Kaiser Permanente’s path to more affordable, patient-centered healthcare. As a member of the team, you’ll play a crucial role by applying and honing skills in consultative solution design, disciplined program execution and complex organizational change management. Team members work on challenges and opportunities that span the Kaiser Permanente enterprise ranging from operations to organization design to member experience and more. While our team includes consulting and project management professionals at different experience levels, we have a flat internal hierarchy and all share equal expectations to ask questions, contribute ideas and constantly learn, develop creative solutions and deliver exceptional results. O&R values diverse backgrounds and perspectives.

Internship Description:

  • Conduct research, collect and analyze relevant information and data, develop hypotheses and insights, identify opportunities, propose options and define solutions to enhance the 
    member experience and address healthcare costs.

  • Perform advanced analyses and problem-solving.

  • Offer suggestions and recommendations based on data and reasoning to help drive decision making. 

  • Anticipate and prepare for questions, concerns and next steps.

  • Demonstrate agility and flexibility when significant new information or change in direction is provided.

  • Perform as part of small, fast-paced teams with interdependent workstreams that need to be coordinated and integrated frequently.

  • Offer insights, support teammates, seek and offer help and constructive criticism when needed, and take accountability for the team’s success.

  • Coach and mentor peers and junior team members.

  • Partner with subject matter experts to leverage their knowledge and credibility.

  • Build relationships and influence peers, partners and senior leadership by using data-driven insights, presenting clear and compelling information, and delivering on commitments.

  • Play a key role in bringing stakeholders together to gain cooperation and support, and to negotiate differences.

  • Distill large volumes of data and research into concise and intuitive written communications, presentations and discussions tailored to specific audiences.

  • Develop reports, dashboards, white papers, PowerPoint decks and other artifacts to inform stakeholders and executives and help drive planning and decision-making.

  • Provide transparency in sharing information about approach, expectations, outcomes, risks, issues and limitations. Exhibit comfort and competence under questioning.

  • In collaboration with project managers, develop approaches to prepare, support and help individuals, teams and organizations make the changes required to execute new processes, policies, approaches and initiatives. 

Target Skills:

  • Rely on curiosity, structure, hypotheses, research, data and analysis to discover insights and define opportunities.

  • Demonstrate the ability to evaluate business needs and craft feasible and sustainable solutions. 

  • Have a commitment is to solving the problem, not to implementing a specific solution. 

  • Are adept at maintaining focus and being undeterred by ambiguity, complexity and organization dynamics. 

  • Are comfortable working through the tension created by competing ideas. 

  • Are action-oriented and offer suggestions and reasoning for confirmation rather than seeking open-ended guidance. 

  • Are experienced in communicating with different audiences.

  • Possess project management skills and business acumen to drive diverse projects and workstreams encompassing broad sets of activities to accomplish goals and objectives.

Target Majors:


Essential Responsibilities:

  • Contributing to a designated project or initiative to meet a KP business objective.

  • Report development and analytics.

  • Project management - planning, execution, and measurement.

  • Learning new applications needed to complete assignments or support the execution of business objectives.

  • Job shadowing in other functional areas.

  • Performing additional duties as required.

Basic Qualifications:


  • N/A 


  • Pursuing a graduate degree or have completed a graduate program from an accredited university within the last year.

  • Bachelors degree required.

License, Certification, Registration

  • N/A

Additional Requirements:

  • Aptitude to perform data and process analytics and formulating solutions.

  • Working knowledge of MS Word, Excel, PowerPoint.

Preferred Qualifications:

  • 2 years' experience in related role

  • Ability to learn quickly and experience producing high quality work in short periods of time.

  • 3.0 GPA or above

  • Advanced analytical and problem-solving skills

  • Proven ability to build effective working relationships as well as strong interpersonal skills

  • Excellent verbal and written communication skills

Primary Location: California,Oakland,Ordway Scheduled Weekly Hours: 40 Shift: Day Workdays: Mon, Tue, Wed, Thu, Fri Working Hours Start: 08:00 AM Working Hours End: 05:00 PM Job Schedule: Full-time Job Type: Internship Employee Status: Regular Employee Group/Union Affiliation: NUE-PO-02|NUE|Non Union Employee Job Level: Entry Level Department: Business Optimization & Redesign Pay Range: $63200 - $81730 / year The ranges posted above reflect the location in the job posting. The salary range may vary if you reside in a different location or state than the location posted. Travel: No At Kaiser Permanente, equity, inclusion and diversity are inextricably linked to our mission, and we aim to make it a part of everything we do. We know that having a diverse and inclusive workforce makes Kaiser Permanente a better place to receive health care, a more supportive partner in our communities we serve, and a more fulfilling place to work. Working at Kaiser Permanente means that you agree to and abide by our commitment to equity and our expectation that we all work together to create an inclusive work environment focused on a sense of belonging and wellbeing.

Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status. Submit Interest