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Kaiser Permanente Careers

Research & Development

Innovation in Practice

Operating one of the industry’s largest and most respected research programs, Kaiser Permanente employs nearly 1,800 research experts at 9 specialized centers across the country. With a research budget of $221 million and more than 2,500 studies and clinical trials underway at any given time, this is a place where you can have a profound impact on the future of health.

Designer - Human Centered Experience, Service, and Innovation Design

Location: Oakland, CA Additional Locations:
Job Number: 857089 Date posted: 12/19/2019
Responsible for contributing to and leading significant, enterprise-wide transformation efforts that unify major organizational / functional groups (Clinical, Operations, Shared Services, Facilities, IT, Finance, Legal, HR, etc.). Designers in this category envision new services, experiences, and products, as well as the novel systems required to support them. Roles require fluency in the languages of design and business, and the ability to advance ideas from the conceptual stage through to implementation.

Essential Responsibilities:
  • Conducts in-depth design research, both primary and secondary, uncovering opportunities and contributing to the generation of design insights.
  • Understands the basics of social network design and can leverage such networks to create around concept and solution socialization.
  • Leverages human-centered design knowledge to collaborate with stakeholders to define, plan, and design the appropriate end-to-end cross-channel experiences and solutions from a member point of view.
  • Applies a member-centric lens to problems and advocates the 'customer' view.
  • Participates in design sessions with executive management as well as with business partners. Applies a variety of methods and approaches to facilitate problem solving; experiments to find the best solutions.
  • Synthesizes and interprets large amounts of quantitative and qualitative data. Uses sketches, flow diagrams, wireframes, mockups, prototypes, member experience blueprints, and visual concepts.
  • Interprets strategies into visual notional representations and explains the assumptions, approaches and key tenets. Applies an expert understanding of needs, goals, and challenges and connects to tell a single story.
  • Communicates strategic ideas proficiently with well developed writing, presentation and story-telling skills.
  • Basic Qualifications:
  • Minimum of five (5) years in design consultancy or large corporate design department required. OR
  • Minimum of three (3) years in design sonsultancy or large corporate design department with Master's degree in Service design, Product design, UX/UI, English, Journalism, Business, Org. Psych, Sociology, Graphic Design, Communication Design, Interaction Design, UX/UI, HCI or New Media Design, Finance or related field required.
  • Education
  • Bachelor's degree in Service design, Product design, UX/UI, English, Journalism, Business, Org. Psych, Sociology, Graphic Design, Communication Design, Interaction Design, UX/UI, HCI or New Media Design, Finance or related field required.
  • License, Certification, Registration
  • N/A

  • Additional Requirements:
  • Understand human-centered approach to design (HCD) and is skilled in all phases including: research, framing, solutioning, and prototyping.
  • Make beautiful, elegant, and ingenious solutions within specific design discipline and in adjacent areas.
  • Can sketch, illustrate, and convey visually and through various 3D media new concepts. Understands and can effectively develop Minimum Viable Product/Service Prototypes.
  • Experience with a variety of visual design, and graphic and interactive prototyping tools such as Adobe Creative Suite, Sketch, Principle, InVision, HTML/JS/CSS, and After Effects.
  • Experience with various design methods including Agile, Sprints, and Co-Design.
  • Experience and fluency with MS Office Suite.
  • Ability to acquire and use advanced knowledge of KP, its customers, the health and healthcare markets, and adjacent industries.
  • Must be able to work in a Labor/Management Partnership environment.

  • Preferred Qualifications:
  • Eight (8) years in design consultancy or large corporate design department preferred.
  • Master's degree in Service design, Product design, UX/UI, English, Journalism, Business, Org. Psych, Sociology, Graphic Design, Communication Design, Interaction Design, UX/UI, HCI or New Media Design, Finance or related field preferred.
  • Additional coursework in human centered design preferred.
  • Primary Location: California,Oakland,Ordway One Kaiser Plaza Scheduled Weekly Hours: 40 Shift: Day Workdays: Mon, Tue, Wed, Thu, Fri Working Hours Start: 8:00 AM Working Hours End: 5:00 PM Job Schedule: Full-time Job Type: Standard Employee Status: Regular Employee Group/Union Affiliation: Salaried, Non-Union, Exempt Job Level: Individual Contributor Job Category: Research and Development Department: Office of Transformation Travel: Yes, 10 % of the Time Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

    External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances.

    About Research & Development Careers

    Careers in Research & Development

    Recognized worldwide for their scientific expertise, our researchers collect data on topics including cardiovascular disease, diabetes, mental health, and drug safety — just to name a few.

    In addition to studies centered at these facilities, our physicians and researchers conduct clinical trials of new drugs, medical devices, and other therapies through several organized centers and independently at single sites. Put together, Kaiser Permanente's research centers and scientists comprise one of the largest and most comprehensive nonacademic research programs in the United States.

    As a member of this team, you'll engage in meaningful work that has the power to affect outcomes and improve global health. Focused on areas like public-sector health services, epidemiology, and behavioral and clinical research, the work you do will ultimately allow us to improve the cost effectiveness and quality of the care we deliver — all while saving lives.

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