Includes organizational leadership, business process, resource, and financial management, sponsorship and promotion of collaborative effectiveness. This job family generally encompasses positions regularly responsible for providing leadership and direction to employees. Typically this work requires an expertise in communication skills, and management concepts plus a solid base of technology and/or business knowledge/skills and the ability to apply it to business problems.
Global assumptions for differentiation of roles:Direct reports are usually managers Reports to Director or VP Purview is multiple units or departments and/or a geographic or functional area. Oversees the implementation of tactical solutions which support strategic plans Drives strategic direction Change Leader.
Scope:Participates with other managers to establish change, implement strategic plans and objectives. Makes final decisions on administrative or operational matters and ensures operations' effective achievement of objectives.
Job Complexity:Works on complex issues where analysis of situations or data requires an in-depth knowledge of the company. Participates in corporate development of methods, techniques and evaluation criteria for projects, programs, and people. Establishes and ensures budgets and schedules meet KPIT requirements.
Supervision:Directs the activities of several sections, department(s), or a broad functional area through subordinate managers who have overall responsibility for planning, budgeting, implementing key initiatives, developing strategies and skill sets of employees, and controlling/managing costs. In some instances this Senior Manager may be responsible for a staff function and may not have subordinate employees.
Span of Control:Directs managers and highly technical individual contributors typically across departments or units in a functional or geographic area including external resources and/or matrixed employees. May direct managers with process responsibility for shared services or matrixed organizations.
Interaction and Communication:Regularly interacts with senior or executive levels on matters concerning several functional areas, regions, and/or business partners. Interactions normally involve controversial situations, negotiations, or influencing other senior management. Requires the ability to change the thinking of, or gain the acceptance of, others in extremely difficult matters. Discusses and presents information and issues internally and externally and potentially controversial issues within IT and KP.
Discretion:Erroneous decisions will have a serious impact on the overall success of functional, division or KPIT-KP operations.
Leading the Organization:Establishes strategy and tactics within area of responsibility, and may contribute to KP-IT strategy formulation. Drives change, process improvements and cultural transformation and acts as change leader. Encourages management development by providing opportunities for leadership and working with leaders throughout the IT organization. Recommends sponsorship opportunities and acts as sponsor. Ensures plans in place to accomplish area goals, results tracked and resources appropriately allocated across area of responsibility.
Managing Business Processes:Monitors the results of functional area and KP-IT processes. Reviews and integrates business processes to achieve business results and appropriate solutions for customers.
Managing Finances and/or Projects:Manages financial aspects of the organizational area; accountable for direct budget. May provide financial projections for strategic plans or forecast for future years.
Managing HR People Processes:Manages HR/People processes for the organizational area including performance /management, resource management, compensation administration, objective setting/alignment, employee development/coaching and training.