Reporting to the National Executive Director for Security Support Services, oversees, coordinates, collaborates, implements and monitors Kaiser Permanente's Workplace Violence Prevention and Threat Management Programs. Develops, operationalizes, and sustains programs that are effectively tailored to mitigate risks in a healthcare setting in eight operating regions. Successful implementation includes reducing workplace violence risk factors in all care settings and in all facilities with enterprise-wide, data-driven program measurement and reporting. The North Star for this position is to contribute to a safe, secure, and respectful environment in which to deliver and receive high-quality healthcare.
Ensures current (and subsequently adopted) State and enterprise-specific compliance and policy regulations are operationalized within each region. Ensures compliance with the letter and spirit of all applicable laws, regulations, and policies. In addition to achieving compliance, builds capabilities that are mission-aligned to deliver best practices for early risk identification, intervention, and implementation of response protocols to reduce site-to-site variation; reduces workplace violence incidents and the severity of their impact; and contributes meaningfully to the quality and satisfaction of the Member Experience and Employee Engagement.
Effectively leads Kaiser Permanente Threat Management Programs by consistently applying system-wide standards to safeguard employees, members, patients, visitors, and other stakeholder along the full spectrum of disruptive and violent behaviors. Effective program management will include bilateral communication from/to each region to support both individual and overall program improvements across the enterprise including the development of policies; plans; training; screening; reporting; response; investigation; and continuous review, mitigation, and measured improvement.
Partners with multi-functional stakeholders -- including but not limited to physicians, clinical care teams, nursing, dental practices, optical practices, human resources, general counsel, compliance, privacy, risk management, facilities, safety, emergency management, information technology, member services, and leaders at all levels - to identify well-understood risks across the full spectrum of violence (inclusive of disruptive behaviors) and to mitigate, manage, measure, monitor, and continuously improve safety, security, and clinical programs.
Essential Responsibilities:Partner with multi-disciplinary clinical, operational and other functions and teams, peer Directors, and Regional Leaders to implement prevention, early warning, and threat management programs, to include: access control, known disruption alerts (cross-encounter), restraining order management, visitor management, special population management, and case management for all four types/sources of workplace violence. Emphasize mitigation of reasonably foreseeable risks and establishing healthy boundaries to enable safe, secure, and respectful environments of care.Create repeatable yet agile processes to effectively respond to immediate and emerging threat management and member care gaps/service recovery needs at any level, any facility type, at any time, at any location across the KP enterprise. Partner with Regional Security Directors, Regional Threat Management Councils, and peer Directors on the National Security Services team to create the assured capability to respond to explicit threats, consult on at-risk transactions, develop personal protection plans, and liaise as appropriate with law enforcement. Reconstruct events post-incident, conduct after action reviews, identify root causes, and ensure implementation of improvements to reduce probability of reoccurrence or reduce impact of subsequent occurrences.Operationalize all dimensions of KP system-wide and regional policies to prevent violence and manage threats in the workplace, to include chairing the National Prevention of Workplace Violence Council (NPWVC). Drive NPWVC activities - during sessions and between them -- to deliver expertise and coherence to Regional Councils and Area Committees to tangibly mitigate risk factors and to reduce the frequency and/or intensity of disruptive and violent behaviors.
Additive to operations in California -- and inclusive of other states which may pass workplace violence legislation in the future -- ensure compliance with the letter and spirit of applicable laws and regulations. Effective program management will include creating and delivering policies, plans, training, screening, reporting, response, investigation, and continuous review/mitigation/improvement.Build synergies with and optimize the contributions of other security teams, to include: adding value to and deriving value from the Risk Assessment & Mitigation Program; leveraging expertise to investigate explicit threats, establish healthy boundaries, and implement personal protection plans; ensure coherent technology pairing and configuration (i.e., alarm, camera, monitoring, and response), optimize linkages between databases and ensure event reconstruction capability; and engage the analytics team to foster the ability to see, decide, and act. Collaborate with other organizations to gain and share Best Practices.Measure program effectiveness by developing key performance indicators and relevant measures of success that dynamically indicate opportunities to improve the program or supporting processes. Create executive reports - narrative and graphic - to inform, educate, and gain additional guidance or decisions. Build business cases to acquire additional resources, if applicable.Dynamically assess the risk environment to identify the priority workplace violence risks to be mitigated, measured, and continuously monitored. Create controls and program governance to achieve shared understanding, priorities, and unity of effort across regions, facility types, and encounters.