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Facilities Services & Materials Management

Ensuring Each Facility's Aesthetic and Success

From maintaining the aesthetic appearance of our grounds to driving environmental services at our facilities to managing product inventory and distribution, our facilities services and materials management team members are vital to the daily upkeep of our medical centers and business facilities.

Director Threat Management

Location: Oakland, CA Additional Locations:
Job Number: 796516 Date posted: 05/18/2019
Description:

Reporting to the National Executive Director for Security Support Services, oversees, coordinates, collaborates, implements and monitors Kaiser Permanente's Workplace Violence Prevention and Threat Management Programs.  Develops, operationalizes, and sustains programs that are effectively tailored to mitigate risks in a healthcare setting in eight operating regions.  Successful implementation includes reducing workplace violence risk factors in all care settings and in all facilities with enterprise-wide, data-driven program measurement and reporting.  The North Star for this position is to contribute to a safe, secure, and respectful environment in which to deliver and receive high-quality healthcare.

Ensures current (and subsequently adopted) State and enterprise-specific compliance and policy regulations are operationalized within each region.  Ensures compliance with the letter and spirit of all applicable laws, regulations, and policies.  In addition to achieving compliance, builds capabilities that are mission-aligned to deliver best practices for early risk identification, intervention, and implementation of response protocols to reduce site-to-site variation; reduces workplace violence incidents and the severity of their impact; and contributes meaningfully to the quality and satisfaction of the Member Experience and Employee Engagement.

Effectively leads Kaiser Permanente Threat Management Programs by consistently applying system-wide standards to safeguard employees, members, patients, visitors, and other stakeholder along the full spectrum of disruptive and violent behaviors.  Effective program management will include bilateral communication from/to each region to support both individual and overall program improvements across the enterprise including the development of policies; plans; training; screening; reporting; response; investigation; and continuous review, mitigation, and measured improvement.   

Partners with multi-functional stakeholders -- including but not limited to physicians, clinical care teams, nursing, dental practices, optical practices, human resources, general counsel, compliance, privacy, risk management, facilities, safety, emergency management, information technology, member services, and leaders at all levels - to identify well-understood risks across the full spectrum of violence (inclusive of disruptive behaviors) and to mitigate, manage, measure, monitor, and continuously improve safety, security, and clinical programs.



Essential Responsibilities:

  • Partner with multi-disciplinary clinical, operational and other functions and teams, peer Directors, and Regional Leaders to implement prevention, early warning, and threat management programs, to include:  access control, known disruption alerts (cross-encounter), restraining order management, visitor management, special population management, and case management for all four types/sources of workplace violence.  Emphasize mitigation of reasonably foreseeable risks and establishing healthy boundaries to enable safe, secure, and respectful environments of care.

  • Create repeatable yet agile processes to effectively respond to immediate and emerging threat management and member care gaps/service recovery needs at any level, any facility type, at any time, at any location across the KP enterprise.  Partner with Regional Security Directors, Regional Threat Management Councils, and peer Directors on the National Security Services team to create the assured capability to respond to explicit threats, consult on at-risk transactions, develop personal protection plans, and liaise as appropriate with law enforcement.  Reconstruct events post-incident, conduct after action reviews, identify root causes, and ensure implementation of improvements to reduce probability of reoccurrence or reduce impact of subsequent occurrences.

  • Operationalize all dimensions of KP system-wide and regional policies to prevent violence and manage threats in the workplace, to include chairing the National Prevention of Workplace Violence Council (NPWVC).  Drive NPWVC activities - during sessions and between them -- to deliver expertise and coherence to Regional Councils and Area Committees to tangibly mitigate risk factors and to reduce the frequency and/or intensity of disruptive and violent behaviors.


  • Additive to operations in California -- and inclusive of other states which may pass workplace violence legislation in the future -- ensure compliance with the letter and spirit of applicable laws and regulations. Effective program management will include creating and delivering policies, plans, training, screening, reporting, response, investigation, and continuous review/mitigation/improvement.

  • Build synergies with and optimize the contributions of other security teams, to include:  adding value to and deriving value from the Risk Assessment & Mitigation Program; leveraging expertise to investigate explicit threats, establish healthy boundaries, and implement personal protection plans; ensure coherent technology pairing and configuration (i.e., alarm, camera, monitoring, and response), optimize linkages between databases and ensure event reconstruction capability; and engage the analytics team to foster the ability to see, decide, and act.  Collaborate with other organizations to gain and share Best Practices.

  • Measure program effectiveness by developing key performance indicators and relevant measures of success that dynamically indicate opportunities to improve the program or supporting processes.  Create executive reports - narrative and graphic - to inform, educate, and gain additional guidance or decisions.  Build business cases to acquire additional resources, if applicable.

  • Dynamically assess the risk environment to identify the priority workplace violence risks to be mitigated, measured, and continuously monitored.  Create controls and program governance to achieve shared understanding, priorities, and unity of effort across regions, facility types, and encounters.

  • Basic Qualifications:

    Experience

  • Minimum ten (10) years security management and complex threat management, risk management, force protection, and/or security compliance experience.

  • Minimum five (5) years supervising eight or more managers/exempt employees, inclusive of performance management; developing risk mitigation approaches; case management; coordinating with in-house Legal, HR, Compliance, Audit, and other key stakeholders; and coordinating as needed with external agencies.

  • Education

  • Bachelor's degree in Business Administration, Public Policy, Healthcare Management, Criminal Justice, Corporate Security, or related field from an accredited college or university.

  • License, Certification, Registration

  • N/A



  • Additional Requirements:

  • Demonstrated ability to determine key threat management issues and develop appropriate action plans from multidisciplinary perspectives.

  • Demonstrated knowledge of program-building, planning, project management, policy development, risk assessment, analysis, investigations, security officer/staffing distribution, training, and security technology integration.

  • Must be able to work effectively in a Labor/Management Partnership environment.

  • Demonstrated knowledge of and skill in change management, conflict resolution, creativity/innovation, decision making, group presentations, group process facilitation, influence, interpersonal relations, oral communication, problem solving, project management, quality management, systems thinking, team building, teamwork, and written communication.

  • Demonstrated knowledge of and skill in executive presentations, messaging, executive-level reporting, word processing, multimedia presentations, and data management.



  • Preferred Qualifications:

  • Prior experience with security organizations or law enforcement agencies with 50k people and larger preferred.

  • Experience effectively leading geographically-dispersed teams preferred.

  • Professional affiliation with the Association of Threat Assessment Professionals, International Security Management Association (ISMA), Criminal Justice affiliations, and/or the International Association for Health Care Security and Safety (IAHSS) preferred.

  • Experience working with physicians and/or senior clinical care administrators preferred.

  • Experience with programs such as Managing Assaultive Behavior, Crisis Prevention Institute, AVADE, McAfee Institute preferred.

  • Experience evaluating root causes and implementing mitigating process and program improvements preferred.

  • Knowledge of pertinent fraud and abuse laws such as Stark, Anti-Kickback Statute, and the False Claims Act and billing practices; Information privacy laws, access, release of information, and release control technologies; advanced knowledge of applicable legal, licensure and accreditation requirements, including the Health Insurance Portability and Accountability Act (HIPAA), state privacy laws, The Joint Commission, Centers for Medicare and Medicaid Services, and state licensure requirements, AKS, Stark and FCA standard healthcare practices preferred.


  • Master's degree, terminal degree, advanced Investigative Technique, and/or senior law enforcement/executive development training preferred.
  • Primary Location: California,Oakland,1800 Harrison 1800 Harrison Scheduled Weekly Hours: 40 Shift: Day Workdays: Mon - Fri Working Hours Start: 8:00 AM Working Hours End: 5:00 PM Job Schedule: Full-time Job Type: Standard Employee Status: Regular Employee Group/Union Affiliation: Salaried, Non-Union, Exempt Job Level: Director/Senior Director Job Category: Facilities Services Department: Security Services Travel: Yes, 10 % of the Time Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

    External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances.

    About Facilities Services & Materials Management Careers

    Facilities Services & Materials Management Careers

    Handling the administration of all activities concerned with the ordering, storage, and movement of materials — as well as assessing, maintaining, and improving the upkeep and appearance of our facilities — as a member of this team you'll help everything look and run its best inside and outside our 600+ locations. Working in building management, maintenance, sourcing, purchasing, environmental services, and more, you'll play a vital role in ensuring the success of our organization.

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