Skip to Main Content

Kaiser Permanente Careers

Health Care & Hospital Operations

Excellence: It Starts Here

As a recognized leader in health care delivery, policy, and technology, we answer the needs of more than 11 million men, women, and children every day through the work we do. This mission begins with the passion, vision, and commitment of our leaders.

Exec Director, PCS Practice Excellence

Location: Oakland, CA Additional Locations:
Job Number: 881354 Date posted: 03/24/2020
This position provides strategic leadership to drive exceptional patient care across NCAL-s 21 medical centers. Working collaboratively with the clinical services regional directors, the medical center Chief Nursing Executives (CNE), the Area Quality Leaders (AQL) the Area Patient Experience Leaders (APL) and clinical informatics leadership, this position promotes innovative clinical practice, informatics and care delivery.

Oversees strategy for PCS across four clinical service lines (adult, maternal child, perioperative and respiratory care). Responsible for the growth and development of these four clinical service lines, overseeing their monthly peer groups at the regional level. Stays abreast of emerging innovations in care delivery and ensures leadership collaboration across the continuum of care. Participates in the growth and professional development of medical center CNEs and facilitates the ongoing development and planning for the CNE role. Deploys initiatives aimed to improve clinical care delivery, quality, safety, and affordability in collaboration with the Regional Patient Care Services executive directors, continuum leadership, TPMG leadership and the chief nurse executive team.

Drives new knowledge and innovation at the front-line while supporting and sustaining a culture of excellence focused on structural empowerment, transformational leadership, and empirical quality outcomes. Works collaboratively with the medical center Patient Care Services teams, TPMG and Regional Labor Relations to provide leadership in managing labor relations. Collaborates as part of the Regional Patient Care Services leadership team on design and implementation of the NCAL nursing strategy and the NCAL PCS operational strategy.

Essential Responsibilities:
- Supports achievement of key organizational objectives, leads multiple large-scale, regional improvement efforts such as the implementation and ongoing support of the care delivery model, professional practice model, shared governance, and exceptional patient care delivery. Provides leadership and expert consultation on the design, development and implementation of programs related to all clinical practice areas.
- Identifies and institutes enhanced clinical practices based on evidence-based research and patient care outcomes. Facilitates the rapid transfer of best practices across NCAL Region-s 21 medical centers.
- Develops and articulates a strategy for nursing clinical education, competencies and roles for the advancement of nursing practice across the continuum.
- Contributes to the development of regional nursing knowledge, research, innovation, policies and practices. Consults and leads integration of research and practice into patient care policies.
- Designs and implements HealthStream and KP Health Connect strategy.
- Serves as a liaison on the national, inter-regional and regional nursing councils representing and advocating for enhanced clinical practice standards across the program.
- Executes strategies to lead consistent patient care services care delivery standards across Northern California medical centers as well as the continuum of care, and TPMG in collaboration with TPMG leadership.
- Partners with Medical Center leadership to develop and monitor short and long-term financial and operational plans related to nursing practice. Identifies appropriate metrics required to strengthen the performance of NCAL Region-s medical centers and our members- care experience. Collaborates on region-wide efforts to improve patient-centered care processes and members- inpatient care experiences to support NCAL Region-s World Class Hospital initiatives.
- Participates in the development, implementation, utilization and evaluation of cost-effective medical center programs, policies and procedures that address and promote high quality nursing care, treatment and the service needs of the patient population.
- Participates in patient care workforce planning efforts in conjunction with the medical center CNE-s through supporting the design and implementation of staffing, recruitment, retention, forecasting, and staff development tactics.
- Proactively partners with the education community, Northern California HR, unions, and other KFH/HP departments to formulate strategies for workforce planning, nursing, professional staff retention and the development of enhanced workforce competence.
- Participates in the development and monitoring of consistent labor contracts implementation in collaboration with Labor Relations and the CNE-s. Provides oversight to the daily and strategic management of labor relations issues associated with nursing.
- Champions change, collaborates, and participates with quality, risk and patient safety, regulatory, and other regional leadership groups to produce improved patient care clinical outcomes in the hospitals and across the continuum of care.
- Provides leadership to specialty and functional PCS peer groups to ensure achievement of clinical quality, informatics, education and financial performance.
- Works with TPMG and other key constituents to develop regional clinical practice guidelines, interdisciplinary care paths and outcome indicators, quality reporting, and identification of best practices.
- Builds relationships, aligns work and goals, across multifunctional teams to achieve our mission and organizational strategic objectives
- Hires, performs disciplinary actions, provides employee training and development and conducts performance assessments for assigned staff.
- Develops and monitors the payroll, non-payroll and capital budgets and expenditures for assigned areas.

Basic Qualifications:
- Minimum ten (10) years of experience in progressively responsible clinical and managerial roles in a complex health care system and multi-service provider setting required
- Master-s degree required
License, Certification, Registration
- Current California RN license required.
- National certification as a Nurse Executive or Nurse Executive Advanced, or equivalent national certification, required within six (6) months of a newly hired incumbent assuming position.

Additional Requirements:
- Demonstrated ability to effectively lead patient care services in a union environment.
- Demonstrated competencies in health system and workforce management, organizational change and the ability to function effectively in a multi-facility, highly complex organization.
- Strong verbal and written communication skills. Demonstrated effective presentation skills
- Demonstrated critical thinking, influencing, problem solving and analytical skills required.
- Demonstrated collaborative leadership style which promotes and fosters teamwork to achieve results.
- Thorough knowledge of federal and state laws and regulations such as: Knox-Keene Act, NCQA, Federal HMO Act, Public Employees Medical and Hospital Act, The Joint Commission standards and all applicable Medicare and Medi-Cal regulations.

Preferred Qualifications:
- Previous experience as a Chief Nursing Officer in a multispecialty hospital preferred but not required.
- MSN preferred.
- DNP/PhD strongly preferred.

Primary Location: California,Oakland,1950 Franklin 1950 Franklin Scheduled Weekly Hours: 40 Shift: Day Workdays: Mon - Fri Working Hours Start: 8:00 AM Working Hours End: 5:00 PM Job Schedule: Full-time Job Type: Standard Employee Status: Regular Employee Group/Union Affiliation: Non-Union, Non-Exempt Job Level: Director/Senior Director Job Category: Healthcare / Hospital Operations Department: Hospital Operations Travel: Yes, 5 % of the Time Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances.

About Health Care & Hospital Operations Careers

Health Care & Hospital Operations Careers

Envision the future, inspire change, and deliver results. Put your talents to work not just at a powerful business, but at an organization dedicated to empowering the health and well-being of millions. As a valued member of the Kaiser Permanente team, your visionary and strategic contributions are especially vital to our success. Come drive change within the organization and across the future of health care.

Glassdoor Logo

See What People are Saying About Working at KP

December 4, 2019

"Great Place to Work"

Glassdoor Ratings

Current Employee - Clinical Operations Manager in Seattle, WA

  • Recommends
  • Neutral Outlook
  • Approves of CEO

I have been working at Kaiser Permanente full-time for more than a year


Mission based organization with the structure to support quality and great patient care Full Review

More Kaiser Permanente Ratings & Reviews (7,174)

to Our

Kaiser Permanente has been named one of the 2019 Best Places to Work. Check out what our employees like best about working at KP!

glassdoor 2019 Best Places to Work - Employees' Choice

Our Events

Come introduce yourself to a member of the Kaiser Permanente team at an upcoming career or professional event. We look forward to meeting you in person.

Recently Viewed Jobs

You do not have any recently viewed jobs.

Join Kaiser Permanente's Talent Network

Please fill out the fields below and click "Join Now" to receive information about opportunities that relate to your selections.

Interested InSearch for a category and select one from the list of suggestions. Search for a location and select one from the list of suggestions. Finally, click “Add” to create your job alert.

Interested in internships or early career opportunities? Click here to join our University Talent Network. Are you a Veteran? Click here to join our Military Talent Network.