IT Consultant II Digital Analytics (100% Remote)

In addition to the responsibilities listed below, this senior individual contributor position is responsible for collecting, analyzing, and reporting on digital data and placing gained insights within the context of other transactional, member, and market data; guiding and collaborating on the implementation of requirements with developers and/or database teams to ensure accurate data collection; developing learning agendas and measurement plans based on Objectives & Key Results and KPIs; and validating, transforming, and visualizing the business value of digital data through effective communication of insights to key decision makers across functional areas.

This position is also responsible creating and publishing reports focused on digital data insights, utilization, and trends; performing analyses using both basic (e.g., regression, time series, etc.) and advanced statistical methods (e.g., random forest, decision trees, propensity score matching), using business-centric tools (e.g., Excel, SAS, etc.), and the latest programing and software packages (e.g., Python, R, TensorFlow, etc.) to address business questions, issues, and opportunities; consulting on digital data and metrics with regional and business stakeholders; creating and managing digital activity datasets and reporting databases; and supporting A/B and multivariate test plan initiatives.

• Completes work assignments and supports business-specific projects by applying expertise in subject area; supporting the development of work plans to meet business priorities and deadlines; ensuring team follows all procedures and policies; coordinating and assigning resources to accomplish priorities and deadlines; collaborating cross-functionally to make effective business decisions; solving complex problems; escalating high priority issues or risks, as appropriate; and recognizing and capitalizing on improvement opportunities.


• Practices self-development and promotes learning in others by proactively providing information, resources, advice, and expertise with coworkers and customers; building relationships with cross-functional stakeholders; influencing others through technical explanations and examples; adapting to competing demands and new responsibilities; listening and responding to, seeking, and addressing performance feedback; providing feedback to others and managers; creating and executing plans to capitalize on strengths and develop weaknesses; supporting team collaboration; and adapting to and learning from change, difficulties, and feedback.


• Develops requirements for complex process or system solutions within assigned business domain(s) by interfacing stakeholders and appropriate IT teams (for example, Solutions Delivery, Infrastructure, Enterprise Architecture) and leading junior team members in the development process as appropriate.


• Leverages multiple business requirements gathering methodologies to identify business, functional, and non-functional requirements (for example, SMART) across multiple business domains.


• Develops and documents comprehensive business cases to assess the costs, benefits, ROI, and Total Cost of Ownership (TCO) of proposed solutions.


• Provides insight and supports the evolution of applications, systems, and/or processes to a desired future state by maintaining a comprehensive understanding of how current processes impact business operations across multiple domains.


• Maps current state against future state processes.


• Identifies the impact of requirements on upstream and downstream solution components.


• Provides recommendations to management  and business stakeholders on how to integrate requirements with current systems and business processes across regions or domains.


• Identifies and validates value gaps and opportunities for process enhancements or efficiencies.


• Supports solution design by providing insight at design sessions with IT teams to help translate requirements into workable business solutions.


• Identifies and recommends additional data and/or services needed to address key business issues related to process or solutions design.


• Participates in evaluating third-party vendors as directed.


• Supports continuous process improvement by participating in the development, implementation, and maintenance of standardized tools, templates, and processes across multiple business domains.


• Recommends regional and/or national process improvements which align with sustainable best practices, and the strategic and tactical goals of the business.