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Legal Technology Solutions Manager - 'Remote'

Location Oakland, California Job Number 976199 Date posted 07/16/2021
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As a member of the Legal Operations team in the National Legal Department for Kaiser Permanente Health Plan and Hospitals, this position leads the department’s Technology Solutions function, plays a critical role in developing and delivering the strategic technology priorities of the National Legal Department and drives strategic legal operations policy, task control, compliance, training, initiatives and change efforts related to technology solutions across seven (7) diverse legal practice.

  • Lead the Department’s Technology Solutions function in day-to-day legal department operations related to technical systems and application ownership. Support the department’s seven legal practice groups to deeply understand and communicate regarding complex legal processes. Recommend the best solutions to optimize client service delivery. This includes but is not limited to:

    • Management of the Legal Department’s IT budgeting and funding process for technology.

    • Identify and implement advanced legal technologies utilizing agile project planning to support legal business systems requirements and specifications with on-time and on-budget results.

    • Ownership of maintenance and support requirements for the legal department’s technical systems and programs, including change requests, business testing, compliance and generation of documentation for knowledge management, process mapping, training and auditing.

    • Development of process improvement initiatives as they intersect with automation, data management and systems and focused on continuous business improvement and contingency planning.

    • Reporting on key operational and substantive metrics for the practice groups that will better inform decision-making, including legal matter and work product analyses.

  • Inform the department’s knowledge management strategy and advise on the systematic application of information systems and legal technologies, including legal document management, to define, structure, retain, share and effectively use the legal-specific institutional knowledge of the National Legal Department.

  • This position will be involved in managing a “program management-lite” office on behalf of the Legal Operations leadership team, including projects and initiatives for other legal operations functions besides Technology Solutions.  PMO-lite engagement will entail governance, prioritization and resourcing of proposed technology and technology-related projects and initiatives, working in collaboration with designated project stakeholders to ensure cross-functional project consistency for Legal Operations as requested, with on-time and on-budget results.


The position is a member of the operations leadership team in the National Legal Department and works closely with the Finance and Practice Group Services function leaders who all report to the VP, Corporate Structure & Administration. The position will interface directly with Practice Group Relationship Managers and the Vice Presidents of seven Practice Groups, including Litigation and PPL (Public & Professional Liability), Health Plan & Payor Operations, Health Care Business Law, Corporate & Commercial Law, Government Programs and Labor & Employment.  This position will also act as the primary interface between the National Legal Department and Kaiser Permanente’s IT organization.

Basic Qualifications:


• Minimum two (2) years of management experience.


• Bachelor's degree, OR four (4) years of experience in a directly related field.

• High School Diploma or General Education Development (GED) required.

License, Certification, Registration

• N/A


Additional Requirements:

• Knowledge of systems or operational environments.

• Must be able to work in a Labor/Management Partnership environment.


Preferred Qualifications:

  • Minimum five (5) years of legal technology management experience and eight (8) years of legal business systems requirements definition and analysis, legal technology project planning, legal business user application support and relationship management strongly preferred.

  • Experience in corporate legal departments strongly preferred.

  • Juris Doctorate degree, strongly preferred.


Other Additional Requirements

  • Strong experience in developing, implementing, and using legal technology solutions (e.g., e-billing, matter management, knowledge management, contract solutions, legal hold, e-signature). TeamConnect experience a strong plus

  • Experience designing integrations with and migrating legacy data strategies into legal management software platforms.

  • Strong understanding of legal operations technology trends

  • Demonstrated experience helping to educate attorneys, paralegals, claims examiners and assistants on processes and technology and maintain a virtuous feedback loop.

Primary Location: California,Oakland,Ordway Additional Locations:

Kaiser Permanente Building, 500 NE Multnomah St., Portland,Oregon, 97232
California Service Center - Rio S.D., 8954 Rio San Diego Dr., San Diego,California, 92108
Greenwood Plaza IT, 6560 Greenwood Plaza Blvd., Greenwood Village,Colorado, 80111
Fair Oaks Manor Care, 12475 Lee Jackson Memorial Hwy., Fairfax,Virginia, 22033
Scheduled Weekly Hours: 40 Shift: Day Workdays: Mon, Tue, Wed, Thu, Fri, Working Hours Start: 08:00 AM Working Hours End: 05:00 PM Job Schedule: Full-time Job Type: Standard Employee Status: Regular Employee Group/Union Affiliation: NUE-PO-01|NUE|Non Union Employee Job Level: Manager with Direct Reports Department: National Legal Travel: No Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances.