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Kaiser Permanente Careers

Communication & Public Affairs

Drive Our Reputation

We need our brand to stand out from the crowd, and our communications gurus make this possible. They are geniuses behind the bold, positive, and unique Kaiser Permanente brand. We need to add more outstanding public affairs experts to our exciting team to unleash their creativity and ensure our company's reputation accurately reflects the outstanding work we do.

Manager Communications

Location: Oakland, CA Additional Locations:
Job Number: 769215 Date posted: 02/07/2019
Manages the development and implementation of internal and/or external public relations/communications strategies, plans and programs in support of region-wide and area strategy and goals. Communication strategies span organizational entities, departments and disciplines to achieve organization objectives and develop positive relations with all stakeholders. Manages staff and resources to achieve desired results.

Essential Functions:
- Initiates, develops and implements communications strategies and processes to support organizational objectives. Manages internal communications, working with stakeholders. Works with media relations specialists to protect organization's reputation and position Kaiser Permanente positively.
- Advises and consults with leadership and other key stakeholders to develop communication strategies, key messages and vehicles in support of specific programs. May convene and supervise cross-entity ad hoc teams.
- Participates in the development and execution of major organizational initiatives by serving as communication strategist. Coordinates messages, vehicles and communication policies (e.g., crisis communication plan). May serve as spokesperson to internal and external audiences.
- Develops, writes, and manages multiple communication channels and content, including intranet, e-zines, print materials, newsletters, digital signage, web, social media, video, texting, etc. Oversees editing, production and distribution. Researches, writes, and edits communications including area leader communications. Works with leaders to communicate information to our members.
- May serve as situation management and crisis communication leader. Works with area and regional communication managers to leverage communication efforts across the region in support of organizational objectives. Serves as key member of communication management team. Trains others in communication skills.
- Tracks key social, economic and industry issues that require communication planning; initiates appropriate plans.
- Manages communications and freelance staff.
- May share on-call media pager duty for Area. Position may require travel throughout the Northern California region.
- Kaiser Permanente conducts compensation reviews of positions on a routine basis. At any time, Kaiser Permanente reserves the right to reevaluate and change job descriptions, or to change such positions from salaried to hourly pay status. Such changes are generally implemented only after notice is given to affected employees.

Basic Qualifications:
- Minimum seven (7) years of internal and external communication experience in a corporate, agency or health care setting.
- Minimum three (3) years of experience managing communication programs in large, multi-divisional organizations including previous experience as an internal/external spokesperson.
- Bachelor's degree in public relations, communications, journalism or directly related field OR four (4) years of experience in a directly related field.
- High School Diploma or General Education Development (GED) required.
License, Certification, Registration
- N/A
Additional Requirements:
- Significant knowledge of media and communication vehicles including print, broadcast, digital, and social media.
- Excellent verbal communication (public speaking and media relations) writing and editing skills.
- Proven project management and organization skills.
- Able to link organization objectives to communication planning.
- Participatory style, high energy, and a bias for action.
- Adept at working collaboratively in a team environment while also displaying independence, initiative and enterprise.
- Ability to maintain high productivity while balancing competing priorities and meeting strict deadlines.
- Must be able to work in a Labor/Management Partnership environment.

Preferred Qualifications:
- Experience using marketing and promotion strategies in combination with effective community relations and communications.
- Master's degree preferred.


Additional Preferred Qualifications:

Strongly preferred that applicant have experience in providing strategic communications support to senior executives. This includes demonstrated experience in developing communications plans (inclusive of planning, strategy, key messages and measurement).

- Applicant should have strong writing skills and must be a strong writer.

Applicant should be comfortable working in cross-functional teams and serving as a communications counselor to various stakeholder groups.


Primary Location: California,Oakland,1950 Franklin 1950 Franklin Scheduled Weekly Hours: 40 Shift: Day Workdays: Mon - Fri Working Hours Start: 8:30 AM Working Hours End: 5:30 PM Job Schedule: Full-time Job Type: Standard Employee Status: Regular Employee Group/Union Affiliation: Salaried, Non-Union, Exempt Job Level: Manager with Direct Reports Job Category: External Affairs / Relations Department: Communications, Northern California Travel: No Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances.

About Communications Careers

Careers In Communications

Communications combines numerous interrelated departments dedicated to advancing the Kaiser Permanente mission, promoting and protecting the Kaiser Permanente brand, and supporting the success of its strategy, including Corporate Communications, Issues and Brand Management, Public Relations, Media and Stakeholder Relations, Public Affairs, and more — both internally and externally.

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