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Managerial Consultant - Appointment and Advice Call Center (AACC)

Primary Location Oakland, California Job Number 959660 Date posted 03/10/2022
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Managerial consulting supports senior leadership by addressing strategic issues, including determining the problem definition and structuring the problem solving approach, generally where no precedent currently exists. Issues span several topics and are not restricted to one functional area. Examples include strategy development, market assessments, policy issues, profitability assessments and major implementations. Issues support senior leadership in the definition and attainment of organizational goals. Managerial Consultant provides consulting, project management, and analytic support services for a broad array of issues. May assist senior consultants or manage complex projects independently.

Essential Functions:
- Defines and frames complex multi-dimensional strategic management issues and develops time tables/processes for decision making.
- Translates needs, issues, and ideas into effective strategies and action plans.
- Coordinates team/project activities and schedules.
- Researches key business issues and directs the collecting and analyzing of quantitative and qualitative data.
- Synthesizes analysis and identifies key findings.
- Assists in the determination of goals and priorities with team, clients, or project management sponsors.
- Establishes team membership and project participant.
- Develops proposals for clients outlining proposed project structure, approach, and work plan.
- Provides staff leadership to multi-disciplinary project teams, as well as manages work of outside consultants when used.
- Formulates specific implementation plans and evaluates the effectiveness of actions/programs implemented.
- Communicates results/recommendations to project sponsors.
- Develops creative alternative solutions.
- Recommends action steps to team and client.
- Plans and facilitates meetings.
- Makes formal presentations to various senior level audiences.
- Transfers project team knowledge/tools to client.
- Participates in the development and management of the department, including coaching, recruiting, conducting performance reviews for analysts, and other departmental activities.
Basic Qualifications:


Minimum four (4) years of related analytical and/or consulting experience required.


• Bachelor's degree in business administration, economics, health care administration, operations research, public health administration, or other related field, OR four (4) years of experience in a directly related field.

High School Diploma or General Education Development (GED) required.

License, Certification, Registration

• N/A.


Additional Requirements:

Specific expertise required as specified.

Demonstrated ability to conduct and interpret quantitative/qualitative analysis.

Advanced computer skills and knowledge of data systems.

Must demonstrate effective communication, consulting, interpersonal, presentation, and project management skills.

Must be able to work in a Labor/Management Partnership environment. 



Preferred Qualifications:

Minimum four (4) years of related analytical and/or consulting experience in health care preferred.

• Master's degree preferred.


The Appointment and Advice Call Center (AACC) supports and enhances the relationship and communication between members and their primary care providers, with convenient access to high-quality medical services and information.  We strive to continually expand the services we provide our members and medical centers by utilizing technology and innovation to care for our employees.

We are looking for a managerial consultant with excellent leadership, communication, project management, and analytic skills.  The ability to collaborate with a wide spectrum of stakeholders is critical. Experience in healthcare, strategy and execution, and performance improvement is highly preferred, but not required.


Primary Location: California,Oakland,1800 Harrison Scheduled Weekly Hours: 40 Shift: Day Workdays: Mon, Tue, Wed, Thu, Fri Working Hours Start: 08:00 AM Working Hours End: 05:00 PM Job Schedule: Full-time Job Type: Standard Employee Status: Regular Employee Group/Union Affiliation: NUE-NCAL-09|NUE|Non Union Employee Job Level: Individual Contributor Department: Regional Offices Call Center - Med Adm Fac Strat Activity - D - 0206 Travel: Yes, 5 % of the Time Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.