Skip to Main Content

Kaiser Permanente Careers

Information Technology

Principal, IT Technical Training Consultant

Location: Oakland, CA Additional Locations:
Job Number: 820029 Date posted: 08/19/2019

This position plays a critical role in developing the training strategy and driving implementation and adoption of a new IT-wide technical skills training program.  The role is responsible for building a training program and supporting infrastructure from the ground up that will equip the IT organization with the ability to support the technical skill development of its workforce and to enable technology adoption. Demonstrated leadership skills, strong large-scale project management skills, information technology expertise, technical training skills, and stakeholder engagement skills will be critical to ensuring program success.

The primary responsibilities include:

  • Partner with leadership to develop a multi-year training strategy and metrics that will enhance workforce capability to meet business needs and supports the workforce with professional development.
  • Drive the execution of multiple workstreams for program implementation and adoption by partnering with IT BIOs, stakeholders, and subject matter experts, etc.
  • Consult with investment project owners, business functions, and teams for their training needs; assist with developing training plans
  • Design, implement, and manage targeted training programs for large groups
  • Lead and manage governance groups, establish training implementation standards and policies, align training with business practices and processes
  • Manage external Suppliers, prepare business cases and financial analysis, measure training effectiveness
  • Monitoring and tracking program results to measure effectiveness and outcomes

Essential Responsibilities:

- Drives the execution of multiple work streams by identifying customer and operational needs; developing and updating new

procedures and policies; gaining cross-functional support for objectives and priorities; translating business strategy into actionable

business requirements; obtaining and distributing resources; setting standards and measuring progress; removing obstacles that

impact performance; guiding performance and developing contingency plans accordingly; solving highly complex issues; and

influencing the completion of project tasks by others.

- Practices self-leadership and promotes learning in others by soliciting and acting on performance feedback; building collaborative,

cross-functional relationships; communicating information and providing advice to drive projects forward; adapting to competing

demands and new responsibilities; providing feedback to others, including upward feedback to leadership; influencing, mentoring,

and coaching team members; fostering open dialogue amongst team members; evaluating and responding to the strengths and

weaknesses of self and unit members; and adapting to and learning from change, difficulties, and feedback.

- Forecasts business's future technical and operational information needs.

- Partners with Executive Leadership to develop and define the business/technology strategy.

- Strategically aligns technology plans with business unit and KP's national and regional strategies.

- Directs the analysis of region-wide, complex information systems needs in project areas such as new business operating models,

innovative approaches to IT solutions support, market research of emerging or available product functionality and operational

readiness assessment.

- Oversees the implementation of cross-initiative technology or business process integration plans.

- Provides leadership through functioning as the key liaison and/or escalation point for business system, data, and/or process


- Consults on inter- and/or intra-regional systems and business process activities.

- Provides support to cross-functional management and leadership in the development of business relationships that support the

department's objectives to address business and/or technology issues.

- Consults on the integration of application systems regarding their operational and training implications.

- Provides strategic direction and serves as a liaison to ensure technology or process owners have access to the required

information and training for effective system or process operations.

- Negotiates agreements on deliverable due dates, requirements, and resources with leadership.

- Develops, prepares, and utilizes reports to track operational performance across the full system lifecycle within and across

business functions or areas.

- Develops and maintains resource (for example, associates, vendors, infrastructure) capacity planning and demand management

processes and reports.

- Develops, tracks, and oversees annual IT projects, staffing, purchasing, operations, and/or capital budgets.

- Leads the development, tracking, maintenance, and reporting of performance metrics (for example, data quality, customer metrics,


- Reviews and leverages summary performance metrics and outcomes to drive ongoing operational changes and improvements.

- Oversees the delivery of analytics to evaluate and ensure efficient, cost effective operational solutions which support systems

processes and functional requirements.

- Conducts, reviews, and summarizes research on topics related to technology and business initiatives for leadership and other key


- Leads and/or ensures departmental support in the development, implementation, and the maintenance of a comprehensive and

integrated data quality improvement and training program.

- Oversees the resolution of problems in technology and business solutions.

- Provides senior leadership with local, national, and international trends and legislative changes in healthcare technology and

information systems.

- Takes accountability for technologies, systems solution design, data, and metrics to ensure alignment with the organization's vision,

goals and objectives.

- Ensures alignment, coordination and appropriate representation with other National Initiatives.

- Takes accountability for the preparation of source documents and technical/business manuals and enforces the use of established

and documented IT processes, tools, and best practices.

- Consults with departments and IT managers to ensure general security-physical, infrastructure, network, application- controls are in


- Consults with departments and IT managers to ensure business continuity and disaster recovery-procedures and infrastructure

procedures are in place.

- Partners with departments and IT managers to influences and establish cross-functional and/or cross divisional task forces to

identify and document functional requirements, workflow, information sources and system specifications.

Minimum Qualifications:
  • Minimum five (5) years in a leadership role working with project or functional teams.
  • Bachelor's degree in Business Administration, CIS, Mathematics, or related field and a minimum ten (10) years experience in business operations, IT consulting, business analysis, or a related field. Additional equivalent work experience may be substituted for the degree requirement.

  • Preferred Qualifications:
    - Three (3) years supervisory experience.
    - Two (2) years managing operating or capital budgets.
    - Four (4) years of work experience in a role requiring interaction with executive leadership (e.g., Vice President level and above).
    - Five (5) years experience working on cross-functional project teams.
    - Four (4) years experience managing vendor relationships
    Primary Location: California,Oakland,2101 Webster 2101 Webster St. Scheduled Weekly Hours: 40 Shift: Day Workdays: Mon, Tue, Wed, Thu, Fri Working Hours Start: 8:00 am Working Hours End: 5:00 pm Job Schedule: Full-time Job Type: Standard Employee Status: Regular Employee Group/Union Affiliation: Salaried, Non-Union, Exempt Job Level: Individual Contributor Job Category: Information Technology Specialty: IT Business Operations Department: IT BIO Travel: Yes, 15 % of the Time Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

    External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances.
    Glassdoor Logo

    See What People are Saying About Working at KP

    Mar 9, 2019

    "Repeatedly voted Best Place to Work"

    Glassdoor Ratings

    Former Employee - IT Business Support Lead

    • Recommends
    • Neutral Outlook
    • Approves of CEO

    I worked at Kaiser Permanente full-time for more than 8 years


    Great company paid benefits, learning opportunities, diverse company base, flexible telecommute policy Full Review

    More Kaiser Permanente Ratings & Reviews (5,932)

    to Our

    Kaiser Permanente has been named one of the 2019 Best Places to Work. Check out what our employees like best about working at KP!

    glassdoor 2019 Best Places to Work - Employees' Choice

    Our Events

    Come introduce yourself to a member of the Kaiser Permanente team at an upcoming career or professional event. We look forward to meeting you in person.

    Recently Viewed Jobs

    You do not have any recently viewed jobs.

    Join Kaiser Permanente's Talent Network

    Please fill out the fields below and click "Join Now" to receive information about opportunities that relate to your selections.

    Interested InSearch for a category and select one from the list of suggestions. Search for a location and select one from the list of suggestions. Finally, click “Add” to create your job alert.

    Interested in internships or early career opportunities? Click here to join our University Talent Network. Are you a Veteran? Click here to join our Military Talent Network.