Skip to Main Content

Kaiser Permanente Careers

Health Care & Hospital Operations

Excellence: It Starts Here

As a recognized leader in health care delivery, policy, and technology, we answer the needs of more than 11 million men, women, and children every day through the work we do. This mission begins with the passion, vision, and commitment of our leaders.

Regional Director Care Coordination

Location: Oakland, CA Additional Locations:
Job Number: 785343 Date posted: 04/11/2019

Responsible for the development of a care coordination strategy for populations requiring special care.  This position has the responsibility for developing and implementing a strategy to identify a risk stratification plan to identify populations with complex needs, requiring special care and the development of interdisciplinary solutions and patient case review that will provide excellent care across the continuum for these populations.

Essential Responsibilities:

  • Provide executive level leadership and recommendations over areas of accountability.

  • Provides leadership to health plan and medical group providers in the development of regional strategies to coordinate and plan the provision of health care services across the continuum of care for patients with complex needs.

  • Creates the structure and processes to identify populations with complex needs and to develop, implement and evaluate programs, policies and standards for continuum of care services that develop coordinated plans of treatment and delivery systems to provide excellent service to those members with complex needs.

  • Defines and communicates strategic objectives and scope.

  • Articulates issues or problems from a broader organizational/mission perspective and escalates unresolved barriers and roadblocks.

  • Champions new ways of meeting targets and/or goals.  Explores critical issues not explicitly addressed by others.  Anticipates and plans for future issues or problems.

  • Monitors and assesses internal and external environment for trends and practices.  Recommends operational improvements to increase efficiency and to meet changing business needs.

  • Works with facility based leadership Region wide to develop and meet utilization targets and related quality goals.

  • Works with KFH/HP, TPMG and labor leaders to target diseases/conditions/services that would benefit from a regional or statewide multidisciplinary approach.

  • Working with regional and local leaders to develop a systematic approach to identify and enroll members in existing and new programs along with consistent services in local areas as well as across the region (model of care, interdisciplinary team, interventions, connection to community resources, etc) and infrastructure.

  • In partnership with key physicians and data team leads, develops care population segmentation model for improving outcomes for members with complex needs.

  • Working with an interdisciplinary team to design assessment tools, interventions and Care Management plans that lead to improved member outcomes and used throughout the continuum of care.

  • Accountable for the development and implementation of Northern California's regional strategy to ensure that Northern California Kaiser Permanente has sufficient presence to fulfill our mission, continue influence in public policy and maintain our tax exempt status.  Together with local area leadership develops a Medicaid growth strategy by service area supported by a care delivery/care management model to effectively serve the needs of this population in a high quality, patient-centered and cost effective manner.

  • Models and reinforces ethical behavior in self and others in accordance to the Principles of Responsibility, adheres to organizational policies and guidelines, supports compliance initiatives, maintains confidences, admits mistakes, conducts business with honesty, shows consistency in words and actions, and follows through on commitments.

  • Regional leaders are accountable for communication, implementation, enforcement, monitoring, and oversight of compliance policies and practices in their departments.

  • Basic Qualifications:


  • Minimum ten (10) years in the health care industry

  • Education

  • Bachelor's degree in nursing, business or related field.  

  • License, Certification, Registration

  • N/A

  • Additional Requirements:

  • Demonstrated strong interpersonal/communication skills. Strong presentation, leadership, project management and consultative and problem solving skills required.

  • Ability to lead and manage through influence and change. Demonstrated ability to lead professionals through influence and collaboration.

  • Understanding of and experience in process improvement and the tools and data requirements for supporting an effective process improvement practice.

  • Must exhibit efficiency, collaboration, candor, openness and results orientation. Strong verbal and written communication skills and presentation skills required.

  • Decisiveness, action-orientation, personal integrity, capability to persevere in difficult situations and a focus on strategic leadership issues highly desired.

  • Possess an open collaborative leadership style that promotes teamwork and partnership while achieving desired results.

  • Thorough knowledge of quality assurance, resource management, health plan regulatory and licensing processes including federal and state laws and regulations such as: Knox-Keene Act, Federal HMO Act, Public Employees Medical and Hospital Act, JCAHO, and all applicable Medicare and Medi-Cal regulations.

  • Demonstrated understanding of health policy trends and any applicable regulations.

  • Understanding of the operations of KP preferred.

  • Must be able to work in a Labor/Management Partnership environment.

  • Preferred Qualifications:

  • Experience in a high level administrative capacity within multi-faceted health care system and multi-service provider setting

  • Master's degree strongly preferred.
  • Primary Location: California,Oakland,1950 Franklin 1950 Franklin Scheduled Weekly Hours: 40 Shift: Day Workdays: Mon, Tue, Wed, Thu, Fri Working Hours Start: 8:00 AM Working Hours End: 4:00 PM Job Schedule: Full-time Job Type: Standard Employee Status: Regular Employee Group/Union Affiliation: Salaried, Non-Union, Exempt Job Level: Director/Senior Director Job Category: Healthcare / Hospital Operations Department: Resource Stewardship Travel: Yes, 10 % of the Time Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

    External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances.

    About Health Care & Hospital Operations Careers

    Health Care & Hospital Operations Careers

    Envision the future, inspire change, and deliver results. Put your talents to work not just at a powerful business, but at an organization dedicated to empowering the health and well-being of millions. As a valued member of the Kaiser Permanente team, your visionary and strategic contributions are especially vital to our success. Come drive change within the organization and across the future of health care.

    Glassdoor Logo

    See What People are Saying About Working at KP

    Dec 14, 2018

    "Respectable reward in a company with a vision"

    Glassdoor Ratings

    Current Employee - Consultant in Oakland, CA

    • Recommends
    • Positive Outlook
    • Positive opinion of CEO

    I have been working at Kaiser Permanente full-time (More than a year)


    Kaiser has a vision for healthcare that is in practice as well as in theory all about delivering the best healthcare at the best possible price. It is more than just words, the company really strives to deliver on those goals.Full Review

    More Kaiser Permanente Ratings & Reviews (3,975)

    to Our

    Kaiser Permanente has been named one of the 2019 Best Places to Work. Check out what our employees like best about working at KP!

    glassdoor 2019 Best Places to Work - Employees' Choice

    Our Events

    Come introduce yourself to a member of the Kaiser Permanente team at an upcoming career or professional event. We look forward to meeting you in person.

    Recently Viewed Jobs

    You do not have any recently viewed jobs.

    Join Kaiser Permanente's Talent Network

    Please fill out the fields below and click "Join Now" to receive information about opportunities that relate to your selections.

    Interested InSearch for a category and select one from the list of suggestions. Search for a location and select one from the list of suggestions. Finally, click “Add” to create your job alert.

    • Health Care & Hospital Operations, Oakland, California, United StatesRemove

    Interested in internships or early career opportunities? Click here to join our University Talent Network. Are you a Veteran? Click here to join our Military Talent Network.