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Kaiser Permanente Careers

Communication & Public Affairs

Drive Our Reputation

We need our brand to stand out from the crowd, and our communications gurus make this possible. They are geniuses behind the bold, positive, and unique Kaiser Permanente brand. We need to add more outstanding public affairs experts to our exciting team to unleash their creativity and ensure our company's reputation accurately reflects the outstanding work we do.

Senior Director, Strategy Communications

Location: Oakland, CA Additional Locations:
Job Number: 759640 Date posted: 01/08/2019
Description:

This Senior Director role will lead communications strategy to support Kaiser Permanente's national Growth & Affordability strategic business goals.


Responsible for providing complex communications strategy, management, consultation, planning, implementation and recommended solutions for the Kaiser Permanente organization, functions, programs and projects across a broad variety of internal and external audiences (KP leaders, employees, influencers, media, members, consumers, etc.) to support organizational business strategies and to promote and protect the KP brand.

Provides oversight and/or leads communications strategies and tactics that support the growth and market strategies essential to KP's strategic plans, revenue, membership and margin goals. Managers provide strategic thinking and leadership skills that enable teams to: identify and optimize business solutions through strategic communication leadership; evaluate findings and make formal recommendations to a number of stakeholders including up to C-level KP executives; design communications strategies that optimize KP business strategies, programs and priorities; bring forth technical/content expertise (competitive intelligence, business acumen, sophisticated communications strategies, tools and techniques); mentor/review/approve team member communications recommendations and work on a variety of topics.

Incumbents would advise and/or manage team members whose work includes strategic communications leadership, planning, and tactical implementation in both day-to-day and high-risk situations. Selects, develops, evaluates, coaches, and advises personnel.



Essential Responsibilities:

  • Major Responsibilities: it is assumed that each higher level job will be proficient in & be capable of performing the duties of the lower levels in the job family.

  • * Partners with senior KP leadership and serves as a business and communications adviser and strategist to senior executive(s) in support of broad-reaching enterprise-wide business goals and strategies.


  • * Applies business knowledge and communications expertise to develop and lead communications strategies that advance enterprise-wide business objectives including high-risk issues and situations.


  • * Develops and monitors organization/business performance metrics and acts when needed.


  • * Drives communication programs and initiatives involving multiple business areas and targeting broad-based internal and external audiences.


  • * Engages and coordinates across executive stakeholders and subject-matter experts to ensure strategic business objectives are supported through integrated communications programs that represent stakeholder perspectives and meet business needs.


  • * Serves as liaison with other national business units (e.g.,  Government Relations, Labor Relations, Legal, Compliance) to develop communications strategies and tactics that meet necessary regulations and requirements to effectively promote and protect the organization's reputation.


  • * Sets and effectively manages communications program budgets.



  • * Develops scope of work for enterprise wide projects, sequencing, defining value proposition, setting strategic direction & priorities for the team.


  • * Provides oversight, coaching and guidance to management-level staff including managers and director levels not necessarily under their direct responsibility.


  • * Acts as member of PR and Communications leadership team to contribute to overall department strategy and performance.


  • * Serves as backup to the PR/Comms VP.


  • * Determines and establishes organizational structures and supervisory relationships, subject to executive management approval.


  • * Has budget responsibility.

  • Basic Qualifications:

    Experience

  • Minimum twelve (12) years of experience in PR, Communications or similar roles.

  • Minimum four (4) years of management experience.

  • Education

  • Bachelor's degree in journalism, English, public relations, business administration or related field, OR four (4) years of experience in a directly related field.

  • High School Diploma or General Education Development (GED) required.

  • License, Certification, Registration

    N/A



    Additional Requirements:

  • Extenstive experience providing advice and counsel to C-level senior executives and managing / advising on confidential, high-risk and/or highly sensitive content.

  • Advanced knowledge (broad expertise or unique knowledge) of communications and stakeholder policies, practices and systems.

  • Develops advanced communications techniques, and standards.

  • Develops new communications applications based on professional principles and theories.

  • Applies advanced principles, theories, and concepts.

  • Contributes to the development of innovative principles and ideas.

  • Demonstrated ability to plan and manage complex projects: ability to work effectively

  • with team members and C-level senior executives under tight deadlines.

  • Viewed as a communications expert within the industry.

  • Superior skills in the areas outlined under manager/senior manager.



  • Preferred Qualifications:

  • Seven (7) years of management experience preferred.


  • Master's degree preferred.
  • Primary Location: California,Oakland,Ordway One Kaiser Plaza Scheduled Weekly Hours: 40 Shift: Day Workdays: Mon, Tue, Wed, Thu, Fri Working Hours Start: 8:00 AM Working Hours End: 5:00 PM Job Schedule: Full-time Job Type: Standard Employee Status: Regular Employee Group/Union Affiliation: Salaried, Non-Union, Exempt Job Level: Director/Senior Director Job Category: Communications Department: Strategy Communications Travel: Yes, 15 % of the Time

    About Communications Careers

    Careers In Communications

    Communications combines numerous interrelated departments dedicated to advancing the Kaiser Permanente mission, promoting and protecting the Kaiser Permanente brand, and supporting the success of its strategy, including Corporate Communications, Issues and Brand Management, Public Relations, Media and Stakeholder Relations, Public Affairs, and more — both internally and externally.

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