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Kaiser Permanente Careers

Communication & Public Affairs

Drive Our Reputation

We need our brand to stand out from the crowd, and our communications gurus make this possible. They are geniuses behind the bold, positive, and unique Kaiser Permanente brand. We need to add more outstanding public affairs experts to our exciting team to unleash their creativity and ensure our company's reputation accurately reflects the outstanding work we do.

Senior Manager, Communications- Finance / Enterprise Shared Services

Location: Oakland, CA Additional Locations:
Job Number: 736332 Date posted: 10/30/2018
Description:

OPEN TO ALL KP LOCATIONS


Responsible for providing complex communications strategy, management, consultation, planning, implementation and recommended solutions for the Kaiser Permanente organization, functions, programs and projects across a broad variety of internal and external audiences (KP leaders, employees, influencers, media, members, consumers, etc.) to support organizational business strategies and to promote and protect the KP brand.

Provides oversight and/or leads communications strategies and tactics that support the growth and market strategies essential to KP's strategic plans, revenue, membership and margin goals.

Managers provide strategic thinking and leadership skills that enable teams to:

1) identify and optimize business solutions through strategic communication leadership;  

2) evaluate findings and make formal recommendations to a number of stakeholders including up to C-level KP executives;

3) design communications strategies that optimize KP business strategies, programs and priorities;  

4) bring forth technical/content expertise (competitive intelligence, business acumen, sophisticated communications strategies, tools and techniques);  

5) mentor/review/approve team member communications recommendations and work on a variety of topics.

Incumbents would advise and/or manage team members whose work includes strategic communications leadership, planning, and tactical implementation in both day-to-day and high-risk situations. Selects, develops, evaluates, coaches, and advises personnel.


Preferred:







- Experience in providing communications support for finance or enterprise shared services in large, highly matrixed organization
- Comfortable operating in ambiguity, detail-orientation, ability to collaborate and multi-task
- Ability to distill complex/sensitive subjects into easy-to-understand language and converting concepts, projects and pipelines into stories -- can look at a spreadsheet and tell a story.
- Extensive experience working senior executives and confidential, high-risk and / or highly sensitive content.

Essential Responsibilities:

  • Oversees a team responsible for managing a key area of focus within the PR and Communications department.

  • Works with PR/Comms management to develop scope of work for team, sequencing work, defining business problem and communications solution, setting strategic and business direction, context & priorities for the team.


  • Oversees staff that provides high-quality communications services: writing, editing, research, design, production, program management, etc.


  • Assigns, tracks and manages communications consultants/specialists and other professionals as needed to support the development and implementation of strategic communications plans, programs and projects.


  • Provides oversight, coaching & guidance to management-level staff.


  • Serves as liaison with other related departments (brand management, multimedia services, marketing communications etc ) to ensure consistent application of Kaiser Permanente brand standards, style guide, and other processes and procedures.


  • Serves as a collaborator and an integrator with other professionals in Program Offices, regions, and service areas related to the successful communications programs and materials.


  • Educate and communicate goals, strategy, and methodologies clearly and persuasively.


  • Build relationships with internal and external partners.


  • Serve as back up to director and/or senior director.


  • Proactively manage team members' performance and development.

  • Provides managerial responsibility for one or more teams of increased depth/breadth/complexity.


  • Accomplishes results through peers and subordinates, who exercise significant latitude and independence in their assignments.


  • Develops performance requirements.

  • Contributes to determination of organizational structures.

  • May have budget responsibilities.
  • Basic Qualifications:

    Experience

      Minimum eight (8) years of experience in PR, Communications or similar roles.

      Minimum two (2) years of management experience.

    Education

      Bachelor's degree in journalism, English, public relations, business administration or related field, OR four (4) years of experience in a directly related field.

      High School Diploma or General Education Development (GED) required.

    License, Certification, Registration

      N/A

     

    Additional Requirements:

      Strong public speaking and presentation skills.

      Demonstrated excellence in directly supporting senior executives in large organizations and influencing their approach to communications while nurturing the relationship.

      Demonstrated ability to plan and manage complex projects: ability to work effectively with team members and executives under tight deadlines.

      Ability to work evenings and weekends with short or little notice given the demands of providing communications support to the functional areas.

      Additional skills required in team management and development.

      Must be able to work in a Labor Management Partnership environment.

     

      Preferred Qualifications:

      Experience in providing communications support for finance or enterprise shared services in large, highly matrixed organization.

      Comfortable operating in ambiguity, detail-orientation, ability to collaborate and multi-task.

      Ability to distill complex/sensitive subjects into easy-to-understand language and converting concepts, projects and pipelines into stories -- can look at a spreadsheet and tell a story.

      Extensive experience working senior executives and confidential, high-risk and / or highly sensitive content.
    Primary Location: California,Oakland,Ordway One Kaiser Plaza Scheduled Weekly Hours: 40 Shift: Day Workdays: Mon, Tue, Wed, Thu, Fri Working Hours Start: 8:00 AM Working Hours End: 5:00 PM Job Schedule: Full-time Job Type: Standard Employee Status: Regular Employee Group/Union Affiliation: Salaried, Non-Union, Exempt Job Level: Manager with Direct Reports Job Category: Communications Department: Enterprise Communications Travel: Yes, 15 % of the Time Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

    External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances.

    About Communications Careers

    Careers In Communications

    Communications combines numerous interrelated departments dedicated to advancing the Kaiser Permanente mission, promoting and protecting the Kaiser Permanente brand, and supporting the success of its strategy, including Corporate Communications, Issues and Brand Management, Public Relations, Media and Stakeholder Relations, Public Affairs, and more — both internally and externally.

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