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Kaiser Permanente Careers

Clinical Support

Support Starts With You

The backbone of our care team, you will greatly impact the work of our clinicians and physicians as well as improve our patients' experiences.

Service Unit Non RN Manager I

Location: Oakland, CA Additional Locations:
Job Number: 787236 Date posted: 08/02/2019
Description:

Manages or assists in managing one or more unit providing ambulatory services. Ensures staff provides high quality, accessible, cost effective care, and patient focused services to members across the continuums, which comply with local, state, and federal requirements. Develops and maintains budgets and on-going staff development.



Essential Responsibilities:



  • Manages or assists in managing the operations of one or more units in an outpatient facility.


  • Ensures Assistants and staff provide the highest quality of care and are in compliance with The Joint Commission, federal, state, and local requirements.


  • Collaborates with physicians and other health care providers in establishing, implementing, and maintaining patient care and quality service standards to meet members and internal clients expectations.


  • Acts as patient advocate resolving patient care issues.

  • Designs and evaluates processes to improve systems and patient care results across the continuum of care.

  • Develops and monitors budgets and resource allocations.

  • Monitors financial performance and identifies and implements strategies to reduce costs and improve quality of care/service.

  • Determines the appropriate staff mix for department and develops processes to screen, interview, hire, train, and maintain the competency of all department staff.

  • Provides on going staff development.

  • Develops, implements, and monitors departmental policies and procedures which support the organizations goals and business objectives and ensures they are met.

  • Collaborates with Physician Team Leader and Department Chief in developing the level of patient services and the day-to-day operations of the department.

  • Manages and resolves human resource, labor relations, employee and department safety, and risk management issues.

  • Kaiser Permanente conducts compensation reviews of positions on a routine basis.  At any time, Kaiser Permanente reserves the right to reevaluate and change job descriptions, or to change such positions from salaried to hourly pay status.  Such changes are generally implemented only after notice is given to affected employees.

Basic Qualifications:

Experience

  • Minimum two (2) years of project management, program management or supervisory experience OR one (1) year of project management, program management or supervisory experience with Master's degree.

  • Education

  • Bachelor's degree required.

  • License, Certification, Registration

  • N/A



  • Additional Requirements:

  • Knowledge of The Joint Commission, and other local, state, federal regulations.

  • Demonstrated strong interpersonal communication skills.

  • Must be able to work in a Labor/Management Partnership environment.



  • Preferred Qualifications:

  • BLS preferred.


  • Master's degree preferred.
  • Primary Location: California,Oakland,Oakland Piedmont Medical Offices 3779 Piedmont Ave Scheduled Weekly Hours: 40 Shift: Day Workdays: Mo, Tue, Wed, Thur, Fri - Variable (Saturday) Working Hours Start: Variable Working Hours End: Variable Job Schedule: Full-time Job Type: Standard Employee Status: Regular Employee Group/Union Affiliation: Salaried, Non-Union, Exempt Job Level: Manager with Direct Reports Job Category: Patient Care Services (Non RN) Department: OBGYN Travel: Yes, 15 % of the Time Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

    External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances.

    About Clinical Support Careers

    Clinical Support Careers

    Supporting members and patients as vital members of our care delivery team, our patient care services professionals include our medical assistants, sterile processing technicians, surgical technicians, nursing assistants, and so much more.

    There is a deep breadth of clinical support career options that allow medical professionals to deliver quality health care to our patients. These roles are critical, instrumental, and unique, with a variety of career settings (inpatient, outpatient, home care) and departments. Opportunities to develop oneself, grow professionally, and transfer to new roles/locations make these roles especially rewarding.

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