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Kaiser Permanente Careers

Human Resources & HRIS

Empowering People to Improve Health

At Kaiser Permanente, our organization is all about people — as individuals and as a team. We may be 200,000+ employees and physicians strong, but we act as one when it comes to empowering our members, colleagues, and communities to achieve their goals.

Vendor Management Lead Consultant

Location: Oakland, CA Additional Locations:

501 Lennon Lane 501 Lennon Ln., 501 Lennon Ln., Walnut Creek,California, 94598
Regional Offices-Walnut 393 E. Walnut St., 393 E. Walnut St., Pasadena,California, 91188
Job Number: 786481 Date posted: 04/10/2019
Description:

Capabilities & Competencies


Deep knowledge and experience in Technology, Cloud and Off-Shore vendor management,  SLAs, and performance management of vendors


Ability to manage various, urgent issues and have the discretion to prioritize and respond accordingly


Ability to influence change and build relationships with key stakeholders


Business Process Expertise. Simplify, streamline, standardize  approach. Focus on Value Added vs Non Value Added services.




Responsible for identifying and documenting business processes through interviewing clients and reviewing and analyzing existing systems and processes. Articulates interrelationships and recasts business flow into system specifications. Conducts gap analyses to document discrepancies between business requirements and system capabilities. May develop project plans and ensure plan adherence. As system development progresses, may have input into reporting requirements/report development, user interfaces, and coordinates or conducts UAT and the final evaluation of the system solution. Serves as liaison between line business (client) and the IT organization.


Essential Functions:

- Requirements definition and analysis: collects and researches specific client requirements for projects, identifies requirements, gathers workflow data and basic system and reporting specifications.

- Develops, implements, and supports common business processes and tools.

- Recommends basic alternatives to address problems.

- Assesses and manages risks to minimize impact to the overall operations and/or project.

- Provides functional direction in a particular area of the operation or project.
- Project planning and execution: participates in project management process, including participating in project meetings.

- May document issues, action items, user requirements, or deliverables from project meetings.

- Performs a variety of project related activities, including analysis or preparation of documentation and presentations.

- Plans and manages initiatives, proposals, or projects, including identifying project resource needs and roles.

- Accomplishes all work within established methodologies and standards.
- Strategic Planning and Implementation: Collaborates with functional/departmental team members to partner with the line business, KP-IT and ASM to define, design, and deliver on strategic solutions to meet critical business needs.

- Researches, analyzes, proposes and implements best practice processes and solutions.
- Business User/Owner Application Support: Provides 2nd and 3rd tier application support for assigned application(s).

- Monitors production batch and ad hoc jobs as required to ensure proper functioning and completion of business operations.

- Researches and resolves technical and functional issues according to defined prioritization/severity scheme.

- Influences client and gains commitment to changes required.
- Account Management: Manages relationships with assigned customers/internal clients.

- As a change agent, works to drive culture change, client communications, and related work regarding system changes, implementations, and related business process impacts.
- Business and Process Improvement: Identifies opportunities for business or process improvement; makes associated recommendations and implements as appropriate.

Basic Qualifications:


Experience
- Minimum twelve (12) years of related professional experience.
Education
- Bachelor's degree, OR four (4) years of experience in a directly related field.
- High School Diploma or General Education Development (GED) required.
License, Certification, Registration
- N/A
 
Additional Requirements:
- Develops advanced concepts, techniques and standards in general business analysis, as well as IT principles and practices.


- Skills required:
- Analysis/documentation of processes, methods, solutions, etc.
- Interpretive - translates business processes and requirements into system specifications.
- Must be able to work in a Labor/Management Partnership environment.



Preferred Qualifications:
- Master's degree preferred.

Primary Location: California,Oakland,2101 Webster 2101 Webster St. Scheduled Weekly Hours: 40 Shift: Day Workdays: Mon, Tue, Wed, Thu, Fri Working Hours Start: 8:00 AM Working Hours End: 5:00 PM Job Schedule: Full-time Job Type: Standard Employee Status: Regular Employee Group/Union Affiliation: Salaried, Non-Union, Exempt Job Level: Individual Contributor Job Category: Human Resources / HRIS Specialty: HR Strategy & Design Department: HR Delivery Solutions Travel: Yes, 10 % of the Time Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances.

About Human Resources Careers

Human Resources Careers

The work you do building engaged teams, promoting an environment of respect, and developing recruitment and retention strategies helps our employees realize their potential while strengthening the organization as a whole. Whether you specialize in recruiting, benefits and compensation, human resources information systems (HRIS), or training and development, you help identify, recruit, hire, and develop the talent that will define our future.

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