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Kaiser Permanente Careers

Human Resources & HRIS

Empowering People to Improve Health

At Kaiser Permanente, our organization is all about people — as individuals and as a team. We may be 200,000+ employees and physicians strong, but we act as one when it comes to empowering our members, colleagues, and communities to achieve their goals.

Benefits Analyst -Retirement

Location: Pasadena, CA Additional Locations:
Job Number: 790137 Date posted: 07/23/2019

Benefits Analyst performs a variety of complex support activities in the administration of the physician/employee health and welfare benefits program, (including medical, dental, life insurance, long term care, flexible spending accounts plans, COBRA, and short-term/long-term disability or retirement plans).

Essential Responsibilities:

  • Deliver high level of customer service to physicians and non-physician customers, including co-workers and vendors by providing timely and accurate responses to requests and inquiries.

  • Research, analyze and formulate responses to escalated cases, benefit and eligibility disputes, and operational errors with application of benefit plan provisions and policies where appropriate.

  • Run PeopleSoft Benefits Administration (BenAdmin) to update benefit enrollments and changes.

  • Audit reports to ensure accuracy of data including Payroll reports and exception reports from Payroll processes, queries, and interface files sent to external vendors.

  • Support the planning and administration of the annual New Hire process and the Open Enrollment process.

  • Audit payroll calculation results, benefits deductions taken/not taken and adjustments for off-cycle/on-cycle payroll processes.

  • Conduct reconciliation of benefit plan premiums and eligibility; update systems as needed.

  • Reconcile vendor payments for benefits and services and initiate payment or provide stats to requesting department for vendor payment.

  • Work closely with vendors to resolve issues and produce needed reports.

  • Perform varied processing and year-end activities as assigned.

  • Work with PHR Systems (PHRS) as assigned to gather and communicate system requirements, work with PHRS on systems solutions and design as needed, perform User Acceptance Testing and Approval of requested changes.

  • Provide ad-hoc data and reports to leadership, co-workers and vendors as needed.

  • Represent the Benefits Department at offsite meetings (e.g. hosting tables to answer questions and/or promote benefit programs)

  • Conduct benefit training to PHR Shared Services team as needed.

  • Other duties as assigned.

  • Basic Qualifications:


  • Minimum three (3) years of experience in employee benefits field with exposure to design, compliance, and administration of a range of benefits plans (e.g., pension, health, disability, and life).

  • Education

  • High School Diploma or General Education Development (GED) required.

  • License, Certification, Registration

  • N/A.

  • Additional Requirements:

  • Experience with PeopleSoft HCM Base Benefits and Benefit Administration modules.

  • Advanced Microsoft Excel spreadsheet skills with ability to perform Vlookups, Pivot Tables, filtering and other data manipulation and data mining techniques.

  • Proficient in additional business tools such as Word, PowerPoint, Snag It, Lotus Notes, PeopleSoft Basic Query, etc.

  • Ability to audit large PeopleSoft files by creating and running PeopleSoft queries and reports.

  • Experience with leading small projects to include coordination of communications, system changes with needed user testing, development and maintenance of project implementation plan.

  • Test and validate benefit contributions, elections and demographic data and process corrections.

  • Provide second level of support for Shared Services Team (Call Center that supports the Benefits Dept..

  • Monitor interface files to various vendors and insurance carriers and research/resolve file load issues.

  • Knowledge of source documents/output documents and proficient in search tools (like Ask Sam).

  • Knowledge of benefits laws, regulations and reporting responsibilities (i.e., ERISA, FMLA, COBRA, HIPAA, ARRA, PPACA, etc.).

  • Must be able to understand complex plan terms, conditions, eligibility, polices and rules/regulations to determine the necessary path forward.

  • Must be able to prioritize and meet deadlines and handle multiple deliverables.

  • Must have attention to details directed at minimizing errors and keeping tasks and responsibilities clear.

  • Must be able to handle and manage large and varied volumes of work in a fast paced environment where excellent organizational skills are necessary.

  • Must have effective communication skills and strong writing skills to communicate benefits information through written material as well as 1-on-1 meetings, seminars and possible workshop presentations.

  • Experience with leading small projects to include coordination of communications, system changes with needed user testing, development and maintenance of project implementation plan.

  • Preferred Qualifications:

  • Bachelor's degree and/or CEBS designation
  • Primary Location: California,Pasadena,Regional Offices-Walnut 393 E. Walnut St. Scheduled Weekly Hours: 40 Shift: Day Workdays: Mon, Tue, Wed, Thu, Fri Working Hours Start: 8:00 AM Working Hours End: 5:00 PM Job Schedule: Full-time Job Type: Standard Employee Status: Regular Employee Group/Union Affiliation: Non-Union, Non-Exempt Job Level: Individual Contributor Job Category: Human Resources / HRIS Department: PHR Benefits Travel: Yes, 10 % of the Time Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

    External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances.

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