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Consulting Services & Project/Program Management (Non-IT)

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Chief of Staff- Kaiser Permanente School of Medicine

Location: Pasadena, CA Additional Locations:
Job Number: 751661 Date posted: 11/15/2018
By joining the team that is designing and implementing the Kaiser Permanente School of Medicine, you will have the opportunity of a lifetime to create a medical school that will educate physicians for the 21st century and beyond and be a catalyst for change in medical education. This position will be working as a part of an extremely dynamic team of professionals supporting all aspects of the School of Medicine and the creation of the infrastructure, process, and procedures for the Kaiser Permanente School of Medicine. The team works from an interdependent model of practice and we are looking for someone who thrives in a highly challenging role within a high functioning team-based environment.

The Kaiser Permanente School of Medicine will offer more than a conventional medical education. It will provide students with the unique opportunity to be taught by the physicians of Kaiser Permanente and immersed in one the nation-s highest-performing health care organizations. Students will gain critical knowledge and real-world experience and benefit from unprecedented access to Kaiser Permanente's people, data and technology. This unparalleled approach, plus our deep commitment to resilience, well-being, and inclusion will create a culture where physicians are better prepared to face the health challenges of the future, while helping the nation-s diverse communities thrive. Learn more about the Kaiser Permanente School of Medicine at
Provides leadership and facilitation in the resolution of highly strategic and sensitive issues or projects of schoolwide, regional, statewide, cross-entity, or cross-functional scope and reports directly to the Kaiser Permanente School of Medicine Dean and CEO. The incumbent acts as an advisor and thought partner by leading teams to identify, track, and measure issues, project plans, and associated risks for resolution and consolidation, providing expert-level consulting capabilities to the functional area to realize the Dean and CEO's strategic objectives. Directs all aspects of KPSOM Board of Directors relations and board services and support activities and serves as a liaison between the KPSOM Board Chair and the Dean and CEO.  Leads teams to gather data, researching and consolidating issues, summarizing information, and making recommendations with relevant stakeholders to advance the KPSOM Dean and CEO's agenda. Incumbent routinely and proactively represents the Dean and CEO's positions in meetings and committees and in developing integrated functional projects, communication plans, and scorecards to measure effectiveness of initiatives (within established parameters). On behalf of the Dean and CEO, manages functional area operations including KPSOM Board Services, policy development for the KPSOM, and strategic planning.

Essential Responsibilities:
  • Executive Consultation and Leadership: Acts as an advisor or thought partner by structuring undefined issues for resolution, researching issues, summarizing information, and working with relevant stakeholders to provide the executive with the information needed to make sound decisions. Routinely represents the executive's point of view and proactively makes decisions on the Dean's behalf (within established parameters).  Partners with a variety of individuals from the KPSOM, other entities, other regions, and national program on behalf of the Dean and CEO on projects or on issues that require resolution.   
  • KPSOM Board of Directors: Directs all aspects of KPSOM Board relations, services, committee work, and support.
  • Partners with direct reports of the Dean and CEO to achieve functional area and organizational objectives.  Independently leads and/or facilitates the achievement of organizational goals and objectives on behalf of the Dean and CEO.
  • Acts as a communication liaison between the office and direct reports and others by providing advice and speaking for the executive.  Assists and advises direct reports and others to ensure their recommendations and reports to senior executives are coordinated across the organization and thoroughly crafted.
  • Supports the planning, management, and execution of key business processes associated with management of the applicable functional area, including but not limited to performance management, strategic planning, communications, and tactical initiatives. Applies process improvement methods and tools to improve and/or redesign organizational business processes.
  • Prepares formal presentations for the executive as well as papers and public statements. 
  • Leads and/or participates on high priority projects for the Dean and CEO.
  •   Leads large projects or oversees regional programs such as complex improvement projects to identify and resolve issues of strategic importance.
  • Provides leadership and expert consultation on the design, development, and implementation of policies and programs. Manages the KPSOM Policy Library.
  • Other duties as assigned.

  • Basic Qualifications:


  • Minimum ten (10) years of experience in consulting, operations, or project management.

  • Minimum of five (5) years of management experience.

  • Education

  • Bachelor's degree in related field

  • License, Certification, Registration

  • N/A

  • Additional Requirements:

  • Demonstrated extensive experience in a Chief of Staff role or a similar role,

  • Experience with business process improvement and the tools and data requirements for supporting an effective business process improvement project.

  • Demonstrated ability to determine key business issues and develop appropriate action plans from multidisciplinary perspectives.

  • Demonstrated performance in strategic/operational analysis and planning, analytical techniques, and financial and market assessments.

  • Proven leadership skills in project management and consulting. Must exhibit efficiency, collaboration, candor, openness, and be results oriented.

  • Ability to exercise good judgment and political astuteness.

  • Superior communication, consulting, facilitation, negotiation, conflict management, problem resolution, change management skills, and consensus building skills.

  • Ability to adapt to constantly changing priorities in managing a wide range of projects.

  • Demonstrated ability to structure, drive, and execute complex multi-disciplinary issues to closure with minimal direction.

  • Proven ability to effectively manage in ambiguous situations with minimal direction.

  • Proficient in team building, conflict resolution, group interaction, project management, and budget management.

  • Demonstrated ability to lead professionals and manage others through influence and collaboration.

  • Outstanding written and oral communication skills required.

  • Expert knowledge (broad expertise or unique knowledge) of policies, practices, and systems.

  • Develops advanced concepts, techniques, and standards.

  • Develops new applications based on professional principles and theories.

  • Applies complex principles, theories, and concepts.

  • Contributes to the development of innovative principles and ideas.

  • Preferred Qualifications:

  • Minimum ten (10) years of experience in consulting, operations or project management in an academic setting.

  • Demonstrated experience working with Boards.

  • Master's degree.


    Primary Location: California,Pasadena,S. Los Robles Administration 100 S. Los Robles Ave Scheduled Weekly Hours: 40 Shift: Day Workdays: Mon, Tue, Wed, Thu, Fri Working Hours Start: 8:00 AM Working Hours End: 5:00 PM Job Schedule: Full-time Job Type: Standard Employee Status: Regular Employee Group/Union Affiliation: Salaried, Non-Union, Exempt Job Level: Director/Senior Director Job Category: Consulting Services / Project/Program Management (Non IT) Department: Kaiser Permanente School of Medicine Travel: Yes, 5 % of the Time Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

    External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances.

    About Consulting Services & Project/program Management (non-it) Careers

    Consulting Services & Project/program Management (non-it) Careers

    These careers consist of Program and Project Managers, Business Consultants, Business Analysts, and Data Analysts who all work together to effect positive organizational change from the inside out.

    Join our talented team and make a difference through performing business analysis, developing business cases, providing client support during system development and implementation, managing projects, or by leading complex programs with multiple work streams.

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