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Director Information Technology Services- Kaiser Permanente School of Medicine

Location: Pasadena, CA Additional Locations:
Job Number: 744227 Date posted: 11/01/2018

By joining the team that is designing and implementing the Kaiser Permanente School of Medicine, you will have the opportunity of a lifetime to create a medical school that will educate physicians for the 21st century and beyond and be a catalyst for change in medical education. This position will be working as a part of an extremely dynamic team of professionals supporting all aspects of the School of Medicine and the creation of the infrastructure, process, and procedures for the Kaiser Permanente School of Medicine. The team works from an interdependent model of practice and we are looking for someone who thrives in a highly challenging role within a high functioning team-based environment.

The Kaiser Permanente School of Medicine will offer more than a conventional medical education. It will provide students with the unique opportunity to be taught by the physicians of Kaiser Permanente and immersed in one the nation-s highest-performing health care organizations. Students will gain critical knowledge and real-world experience and benefit from unprecedented access to Kaiser Permanente's people, data and technology. This unparalleled approach, plus our deep commitment to resilience, well-being, and inclusion will create a culture where physicians are better prepared to face the health challenges of the future, while helping the nation-s diverse communities thrive. Learn more about the Kaiser Permanente School of Medicine at

Reporting to the Senior Vice President for Administration and Finance, the Director of Information Technology Services is responsible for leading strategic planning, development, and implementation of a complex technology infrastructure including hardware, software, major systems, security and networking.  Provides oversight and assistance in procuring learning technologies and applications.  This position is charged with development and deployment of robust systems to meet the operational demands of a high technology medical school.  Strategically works with partners, affiliates, and third-party vendors to manage, coordinate, and secure technology across multiple platforms, technologies, and sites.  This position requires regular interface with KPSOM Leadership and KP Information Technology Partners and will leverage relationships with partners to ensure KPSOM technical programs and infrastructures are provided effectively and efficiently.  This position negotiates and manages agreements.  This is a senior position positioned to provide leadership, vision strategy and direction for technology, policy, software development, procurement, and the overall management of KPSOM technology needs.

Reporting to this position include 1 FTE IT Manager, 2 Digital Technology Consultants, and approximately 8-10 additional positions with expertise in networking, hardware, software, security, desk-top support, web services, servers, A/V and media, application management for 70+ applications, management of enterprise systems, and Service Level Agreement oversight.

Essential Responsibilities:

  • Directs the development of information technology services for the KPSOM to support business operations, teaching and learning, clinical support infrastructure, and simulation.

  • Oversees successful system deployment, integration, training and support across all technologies identified to support the KPSOM. This spans education, administrative, and clinical space.

  • Understands and manages all program issues, risks, and status and communicate to key stakeholders, KPSOM leadership, and executive sponsors.

  • Oversees execution of program strategy which includes deployment of software, a robust educational learning simulation center with augmented reality capabilities and extensive learning management tools inside the classroom including collaboration and video technology.

  • Makes appropriate program decisions, recommendations and escalations as appropriate, and manages School of Medicine IT Steering Committee.

  • In concert with the SVP, resolves issues of competing organizational priorities.

  • Directs and manages appropriate level of internal and external communications.

  • Supervision and HR management of a staff of approximately 12 FTE

  • Oversees analytics program to ensure proper reports and predictive analytics are in place to manage operations.

  • Directs and facilitates requests for innovation-related development including management of external vendor partnerships to bring new innovations in the field of medical school education.

  • Develops support model and establishes process to assess future required investments and resource integration and manages Information Technology Services budget

  • Creates the structure to manage the integrity of the School of Medicine systems and processes by reviewing existing policies/procedures and drafting new policies/procedures, where necessary, to ensure compliance with HIPAA, FERPA, PCI and other regulatory requirements.

  • Conducts ongoing assessment, planning and oversight of the proper management of all academic and administrative technology required to support the KPSOM.

  • Provides leadership and guidance to IT resources and vendors providing technology solutions to support the KPSOM.

  • Participates in strategic and operational planning committees to ensure all WASC and LCME accreditation standards are met and implemented that support technology requirements.

  • Ensures security of systems and ensures IT operations adhere to applicable laws and regulations governed by accreditation standard bodies.

  • Cultivates and manages strategic relationships with both internal and external constituents. Maintains strong vendor relationships and manages contracting and service agreements.

  • Develops an IT organization structure and support services to meet institutional needs and demands, including IT staffing, daily operations, development activities in support of ongoing school operations.

  • Develops executive dashboards and communications to ensure transparency of program information, all gate reviews are achieved, and program is delivered on plan.

  • Basic Qualifications:


  • Minimum five (5) years of executive leadership experience in successfully managing complex organizational initiatives involving multiple functions and multiple business units/regions.

  • Minimum five (5) years of senior leadership experience demonstrating significant accomplishment in a senior leadership role preferably with healthcare experience with the sub-portfolio systems, leading successful development and implementation of multi-million dollar Programs/Projects in complex, matrixed organizations with numerous constituents.

  • Education

    • Bachelor's degree in a related field.

    License, Certification, Registration

  • N/A

  • Additional Requirements:

  • Experience managing ongoing technology infrastructure acquisition and expansion, to include the identification of emerging technologies.

  • Experience of analyzing buy vs. build options.

  • Experienced in leading change management activities and managing impact.

  • Strong knowledge and understanding of service delivery principles.

  • Thorough knowledge of technical concepts and basic operating principles of data communications, hardware, vendor IT products and software.

  • Demonstrated experience effectively managing technical staff.

  • Proven track-record of collaborating with business leaders to deliver actionable technology strategies rooted in business capabilities.

  • Demonstrated record of accomplishments in managing large departments and budgets effectively as well developing and maintaining high-level interactions across the business portfolios and programs

  • Proven success managing diverse and successful teams.

  • Outstanding problem-solving skills, and ability to learn complex content quickly and apply it to project management responsibilities.

  • Strong leader, self-starter, flexible, able to work independently and in teams, and able to take multiple priorities and translate them into project completion through expert planning.

  • Excellent oral and written communication skills including the ability to effectively present technical topics to individuals and groups with varied levels of technical sophistication.

  • Familiar with privacy laws, regulations, and/or policies affecting personal and student information security, FERPA, HIPAA, associated KP Policies.

  • Preferred Qualifications:

  • Working in a medical school, university and/or a health care setting.

  • Advanced degree in a related field.


    Primary Location: California,Pasadena,S. Los Robles Administration 100 S. Los Robles Ave Scheduled Weekly Hours: 40 Shift: Day Workdays: Mon, Tue, Wed, Thu, Fri Working Hours Start: 8:00 AM Working Hours End: 5:00 PM Job Schedule: Full-time Job Type: Standard Employee Status: Regular Employee Group/Union Affiliation: Salaried, Non-Union, Exempt Job Level: Director/Senior Director Job Category: Education / Training Department: Kaiser Permanente School of Medicine Travel: Yes, 5 % of the Time Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

    External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances.

    About Education & Training Careers

    Careers In Education & Training

    Our education and training teams dedicate their attention to the ongoing development of our many health and business professionals to improve the overall performance of the organization. Work includes identifying training needs, designing learning strategies, defining instructional courses, and harboring an ongoing commitment to leadership development, organizational effectiveness, and instructional management.

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