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Director of Academic Support & Advising- Kaiser Permanente School of Medicine

Location: Pasadena, CA Additional Locations:
Job Number: 807064 Date posted: 07/08/2019

By joining the team that is designing and implementing the Kaiser Permanente School of Medicine, you will have the opportunity of a lifetime to create a medical school that will educate physicians for the 21st century and beyond and be a catalyst for change in medical education. This position will be working as a part of an extremely dynamic team of professionals supporting all aspects of the School of Medicine and the creation of the infrastructure, process, and procedures for the Kaiser Permanente School of Medicine. The team works from an interdependent model of practice and we are looking for someone who thrives in a highly challenging role within a high functioning team-based environment.

The Kaiser Permanente School of Medicine will offer more than a conventional medical education. It will provide students with the unique opportunity to be taught by the physicians of Kaiser Permanente and immersed in one the nation-s highest-performing health care organizations. Students will gain critical knowledge and real-world experience and benefit from unprecedented access to Kaiser Permanente's people, data and technology. This unparalleled approach, plus our deep commitment to resilience, well-being, and inclusion will create a culture where physicians are better prepared to face the health challenges of the future, while helping the nation-s diverse communities thrive. Learn more about the Kaiser Permanente School of Medicine at

The Director of Academic Support in the Office of Student Affairs at Kaiser Permanente School of Medicine is responsible for leading and ensuring the delivery of academic skills, support, and academic advising programs to all medical students. This includes training, advising, and support in the areas of adult learning, remediation, academic enhancement, time management, knowledge organization, and test-taking skills. The Director is responsible for providing consultation and support to staff and faculty regarding managing students with academic issues. The Director is also responsible for ensuring provision, congruency, and equity of academic advising and academic support services by all academic support specialists. The Director supports student preparation for all USMLE licensing exams required during medical school, and liaises with the appropriate KPSOM senior leaders, course and department chairs. This position provides vision and strategic direction of the academic support services within the guidelines of federal, state, and local laws and school and departmental policies and procedures.  The Director is expected to exercise independent judgment, solve problems, supervise, and develop innovative approaches to the management of a wide variety of academic support and advising activities and initiatives.

Essential Responsibilities:
  • Contribute to the School's vision, mission, and values for the direction of academic support services to develop a model to drive the culture and performance of the medical student learner experience to achieve excellence, improve outcomes, and promote student well-being.
  • Implement a comprehensive evidence-based program that ensures the provision of effective academic support services that support medical students' learning and academic development. Facilitate programs, services and resources that support student retention, academic success and individualize support throughout the curriculum.
  • Provide oversight and supervision of academic support and advising staff and peer tutoring program.
  • Develop and implement policies and procedures for academic support and advising programs, which are compliant with federal and state laws (including American with Disabilities Act and Title IX), Kaiser Permanente School of Medicine policy, and accreditation standards, including LCME.
  • Oversee the disability accommodations process to include referral for additional testing or evaluation, review of documentation of diagnosis(es) for which accommodations are being sought, and engagement with consultation service in best practices for disability accommodation, in compliance with the ADA. This will include coordination with KP HR partners responsible for employee disability accommodations to coordinate issues in the clinical practice space for students needing accommodations.
  • Develop and deliver group presentations and workshops for students and faculty on relevant academic support issues, such as, insight and skill development sessions based on cognitive learning theory and appropriate student development theories, including current learning strategies and resources.
  • Coach students individually and in small groups to assist them in achieving their academic goals within the curriculum.
  • Develop individual collaborative study plans for students to address learning skills, time and study management, knowledge organization, testing skills/preparation, and other areas of academic concern.
  • Conduct benchmarking studies and make recommendations regarding content and delivery of academic support and advising services.
  • Engage in continuous quality improvement for academic support and advising services.
  • Oversee the development of 'near peer' tutoring.  Evaluate the efficacy of the overall tutoring program and ensures that each tutor is evaluated appropriately.
  • Provide referrals to other internal and external services, including Senior Associate Dean for Student Affairs, mental health counseling within KPSOM or KP, career advising, and medical consultation as appropriate.
  • Provide resources and support for remediation and reassessment of coursework and exams (including USMLE Step 1 and Step 2 CK/CS) in collaboration with appropriate deans, course chair, and support staff.
  • Serve as a key member of the Student Academic Success Team, meeting at least monthly, along with the Senior Associate Dean for Student Affairs, Associate Dean for Assessment and Evaluation, and Senior Associate Dean for Medical Education, to proactively identify and engage with students who may need additional support.
  • Assist students with learning and study strategies (enhance clinical reasoning, develop time management skills, implement self-testing methods, improve test-taking skills, etc.).
  • Oversee referrals for evaluations of students with possible learning disabilities.
  • Direct, develop, and collect data to evaluate and prepares statistical reports on students' utilization of academic support and advising services.  Conducts surveys on students' satisfaction with services and implements quality improvement initiatives as needed.  Partners with Senior Associate Dean for Student Affairs and Department of Medical Education on medical student longitudinal studies which may result in peer-reviewed published research.
  • Participate in Student Affairs Office activities, including but not limited to: regular staff meetings, planning of class meetings or town halls, staff retreats, and faculty and staff development activities.
  • Conduct meetings as necessary for the proper functioning of the academic support and advising program, and all components which keep staff, students, and faculty informed of services available, current trends, and quality improvement.
  • Collaborate with the Senior Associate Dean for Student Affairs in goal setting and develop program recommendations including budgetary recommendations for the initiatives and programs needed to fully operate the Academic Support program.
  • Develop, manage, and adhere to the academic support services budget, including accurate forecasting of needs.

    Basic Qualifications:
  • Minimum two (2) years of experience working with diverse adult learners in higher education or medical education settings.
  • Minimum three (3) years of experience as an academic advisor or learning support role in a higher education institution.
  • Education
  • Masters degree in educational psychology, counseling, adult learning or related field.
  • License, Certification, Registration
  • N/A

  • Additional Requirements:
  • Must be familiar with standardized examinations that apply to medical students, (i.e., MCAT, USMLE, etc.)
  • Proven administrative, financial and problem-solving skills.
  • Computer proficiency with word processing and databases in a Windows and/or Mac environment.
  • Ability to interpret and communicate to others complex policies and procedures.
  • Proven leadership and strong oral and written communication skills.
  • Demonstrated experience working in large, highly structured environments.
  • Ability to work independently with a high degree of reliability, accuracy and productivity.
  • Ability to handle confidential information responsibly.
  • Demonstrated ability to maintain harmonious working relationships and effectively address complex and sensitive administrative issues.
  • Proven track record in exercising discretion and independent judgment effectively in decision-making processes.
  • Ability to work across multiple levels of an organization to achieve results.
  • Evidence of ability to be innovative in the work place.
  • Effective at dealing with sensitive issues and maintaining collegial relationships.

  • Preferred Qualifications:
  • Experience working with racial, cultural, and ethnic minority/underrepresented populations.
  • Teaching experience in the areas of basic science coursework, study skills, test management, and test preparation for students from various backgrounds and educational levels.
  • Experience working with health science student populations.
  • Professional experience working in content remediation.
  • Ph.D., Psy.D., or Ed.D. in psychology, education, counseling, or related field.
  • Areas of study: Education, educational psychology, educational counseling, biological sciences or related fields.
  • Awareness of recruitment and retention issues related to students from diverse cultural, educational and geographic backgrounds.
  • Primary Location: California,Pasadena,S. Los Robles Administration 100 S. Los Robles Ave Scheduled Weekly Hours: 40 Shift: Day Workdays: Mon, Tue, Wed, Thu, Fri Working Hours Start: 8:00 AM Working Hours End: 5:00 PM Job Schedule: Full-time Job Type: Standard Employee Status: Regular Employee Group/Union Affiliation: Salaried, Non-Union, Exempt Job Level: Manager with Direct Reports Job Category: Education / Training Department: Medical Education Strategy Travel: Yes, 5 % of the Time Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

    External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances.

    About Education & Training Careers

    Careers In Education & Training

    Our education and training teams dedicate their attention to the ongoing development of our many health and business professionals to improve the overall performance of the organization. Work includes identifying training needs, designing learning strategies, defining instructional courses, and harboring an ongoing commitment to leadership development, organizational effectiveness, and instructional management.

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