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The KP Digital experience is a people experience. The products and solutions we create impact Kaiser Permanente’s more than 12 million members and their families, all working toward total health. Our goal is simple — center on the everyday moments that matter for our members, care teams, brokers, and employees, and make them better with innovative digital products. KP Digital team members are agile and with sharp attention to detail, who apply creative, out-of-the-box thinking and active listening skills in collaboration with teammates and stakeholders like physicians, hospital leaders, health plan market leaders, and more. Join us for the opportunity to define what good looks like in digital health and make an impact along the way.

Success Profile

These are the traits of the most successful members of our digital team.

  • Adaptable
  • Collaborative
  • Open-minded
  • Positive
  • Problem-solver
  • Results-driven

More About Kaiser Permanente

Director of Product Management, Manage My Account & Preferences

Location Pasadena, California Job Number 1083767 Date posted 06/23/2022
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Please Note: Preferred location is GA or CA, but open to all KP Regions (CA, WA, OR, CO, GA, MD, VA, DC)

The Product Management job function focuses on delivering meaningful products and customer experiences that reduce friction, improve health outcomes, drive business value, and increase efficiency. The Product Management function drives product vision, strategy, metrics, roadmaps, and prioritized backlogs in service of creating valuable customer experiences (e.g., member, broker, physician, clinician, etc.). Working in a product model, product management is at the center of where customer, business, product, design, analytics, and engineering meet. It also partners closely with other functions such as compliance/regulatory, IT, regions, strategy, sales, training, operations, and administration.

Essential Responsibilities:

  • Serves as a facilitator not only within a squad but with various stakeholder groups within the organization.

  • Understands and helps coordinate inter-squad and external dependencies, as applicable.

  • Collaborates with operations teams and regions to support regional adoption; leads trainings to build readiness for Production Support and Operational Readiness teams.

  • Provides an end-to-end/holistic view of how specific business/clinical processes and internal system configurations impact that experience.

Basic Qualifications:



  • Minimum eight (8) years of relevant experience, including four (4) years of management experience required.



  • Bachelors degree in related field required. Additional equivalent work experience in a directly related field may be substituted for the degree requirement.

  • High School Diploma or General Education Development (GED) required.


License, Certification, Registration

  • N/A


Additional Requirements:

  • Experience creating product roadmaps from ideation to launch, defining product vision and go-to-market.

  • Experience working in a cross-functional, matrix environment at an enterprise-size company.

  • Experience working with agile teams, including familiarity with scrum ceremonies and agile best practices.

  • Experience participating in user research activities, performing product discovery, and building a vision for short-term and long-term product strategy.

  • Ability to handle ambiguity well, not always having clearly defined customer problems to solve and needing to identify these problems and objectives through product discovery.

  • Ability to navigate and self-serve in Adobe Analytics or a similar analytics tool.

  • Ability to develop solutions for complex problems even when all the necessary data is not readily available.

  • Ability to navigate and self-serve in Adobe Analytics or a similar analytics tool.

  • Ability to use quantitative and qualitative feedback to form insights that drive actions.

  • Effective communication skills, from translating requirements to engineers to presenting a product pitch to C-level.

  • Knowledge of markets, competitive landscape, and related dynamics.

  • Ability to think creatively to solve problems with customer at the center.

  • Organizational and leadership abilities to manage, influence, negotiate and drive results.

  • Strong customer-facing communication skills and technical aptitude.

  • Ability to work in a Labor/Management Partnership environment.


Preferred Qualifications:

  • Ten (10) or more years of relevant work experience preferred.

  • Experience working in the health care industry preferred.

  • Masters degree preferred.

  • Certified Scrum Product Owner (CSPO) preferred.

  • Pragmatic Product School, or similar Product Management Certification preferred.

  • Experience with the following preferred: Multifactor authentification, Digital identity, Single Secure Sign-on, Preferences

Primary Location: California,Pasadena,East Annex - Parsons Additional Locations:

Pleasanton Tech Cntr Building D, 4460 Hacienda Dr. Bldg. D, Pleasanton,California, 94588
KP-IT @ West Annex - Parsons, 74 N. Pasadena Ave., Pasadena,California, 91124
Rockville Regional Offices, 2101 E. Jefferson St., Rockville,Maryland, 20852
Pershing Point Plaza IT, 1375 Peachtree St. NE, Atlanta,Georgia, 30309
Scheduled Weekly Hours: 40 Shift: Day Workdays: Mon, Tue, Wed, Thu, Fri Working Hours Start: 08:00 AM Working Hours End: 04:00 PM Job Schedule: Full-time Job Type: Standard Employee Status: Regular Employee Group/Union Affiliation: NUE-IT-01|NUE|Non Union Employee Job Level: Director/Senior Director Department: KPIT ADMIN - KPD T AND O - 9601 Travel: No Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.


Our compensation and benefits are designed to help you and your family stay healthy and thrive in and beyond work.

  • Medical, Vision, & Dental

  • Retirement Plans

  • Education & Tuition

  • Career Growth & Development

  • Vacation, Holiday, & Sick Leave

Our Culture

As a new organization, KP Digital will reinvent how we approach digital challenges — from the products we create to the way we work to the talent we hire. As part of this new team, you must be as knowledgeable as you are curious, willing to try new things, even if it means failing fast. We foster a culture of learning but leave your path up to you. In every opportunity we see growth, and in this growth you could see limitless opportunities.

What Our People Say

Faizan J

Data Science & Analytics

Every day, I leverage technology to power digital transformation in health care and deliver meaningful and impactful experiences for our members. More importantly, I enjoy working with team members and leaders who are vested in your success at KP Digital!

Hyun K

Experience Designer

I work with a highly collaborative and inclusive team of designers, researchers, product owners, and engineers. We’re committed to a design centric decision-making process and providing the best digital experiences we can.

Chethana N

Consumer Experience Engineering

KP Digital employees are assured of career growth through a wide spectrum of ongoing training opportunities that include essential soft skills as well as upcoming new technologies.

Shyam M

Consumer Experience Engineering

Working for KP Digital helped me realize my dream of impacting the community by applying a digital first mindset to the solutions we create. I am very fortunate to work with a high performing and passionate team committed to making things happen!

Digital Leadership

Companies need to work to adapt to crises instead of fighting against them, and they must use their digital strategy to innovate.

Our Events

Don’t be shy. Meet a member of the Kaiser Permanente team at an upcoming career or professional event.


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