Imaging Application Administrator II
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- Provide responsive second-level support, both local and remote, to end users of applications, dedicated imaging workstations, and related servers.
- In-depth application functionality and configuration, user management, data correction, application upgrades, complex troubleshooting/problem solving, inter-application dependencies, network connectivity, HL7 and DICOM communication and configuration, hardware maintenance.
- Demonstrate ownership and a commitment to resolving problems, while recognizing when problems need to be escalated to the next level to ensure timely problem resolution. Periodically communicating issue status to customers, including resolution.
- Work closely with other Kaiser Permanente support departments (IT, Clinical Technology, etc.) and vendors to provide seamless support of shared systems.
- Ability to understand and apply HIPAA/SOX established standards
- Document support activities in a complete and timely manner.
- Provide ongoing application functionality instruction to end-users as necessary.
- Support hardware and application replacement and upgrade activities.
- As requested, participate with the Solutions and Strategy team in development activities.
- As needed, participate in the implementation of new applications and devices.
- Assist in establishing application support policies and procedures.
- Assist Imaging Application Administrator Level I.
- Can be located in a specific medical area or at a regional facility.
- Some travel required.
- Expected to provide after-hours support on a rotating, scheduled basis.
- Other duties as assigned
- Minimum two (2) years of experience providing comprehensive dedicated support of multi-tiered medical applications, including database, network, client/server and user management related activities.
- Bachelors degree in computer science, information technology, electrical engineering, electrical engineering technology or related field, OR four (4) years of experience in a directly related field.
- High School Diploma or General Education Development (GED) required.
- CompTIA A+ Certification
- Ability to work in high-pressure environment, involving multiple interrelated applications.
- Strong skills required in critical thinking and analysis, problem solving, troubleshooting, verbal and written communications, and interpersonal interactions (e.g. partnering, conflict management, consulting, etc.).
- Ability to adjust style and communications, as necessary, to customers with a variety of levels and technical knowledge, including leaders, clinicians, staff and other support personnel.
- Must be able to work in a Labor/Management Partnership environment.
- Familiarity with the PACS, DICOM and HL-7 Standards.
- A comprehensive understanding of workflow in a medical imaging environment.
- American Board of Imaging Informatics (ABII), Certified Imaging Informatics Professional (CIIP) designation preferred.