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Information Technology

Mgr IT Business Operations - Kaiser School of Medicine

Location: Pasadena, CA Additional Locations:
Job Number: 836834 Date posted: 11/09/2019

By joining the
team that is designing and implementing the Kaiser Permanente School of
Medicine, you will have the opportunity of a lifetime to create a medical
school that will educate physicians for the 21st century and beyond and be a
catalyst for change in medical education. This position will be working as a
part of an extremely dynamic team of professionals supporting all aspects of
the School of Medicine and the creation of the infrastructure, process, and
procedures for the Kaiser Permanente School of Medicine. The team works from an
interdependent model of practice and we are looking for someone who thrives in
a highly challenging role within a high functioning team-based environment.

The Kaiser
Permanente School of Medicine will offer more than a conventional medical
education. It will provide students with the unique opportunity to be taught by
the physicians of Kaiser Permanente and immersed in one the nation-s
highest-performing health care organizations. Students will gain critical
knowledge and real-world experience and benefit from unprecedented access to
Kaiser Permanente's people, data and technology. This unparalleled approach,
plus our deep commitment to resilience, well-being, and inclusion will create a
culture where physicians are better prepared to face the health challenges of
the future, while helping the nation-s diverse communities thrive. Learn more
about the Kaiser Permanente School of Medicine at

Under the direction of the Director of Information Technology Services, the IT Manager is responsible for the daily management of IT functions at the School of Medicine. This position supports the development and deployment of robust systems to meet the operational demands of a high technology medical school.  Strategically works with partners, affiliates and third party vendors to manage, coordinate, and secure technology across multiple platforms, technologies and sites to support the business operations, teaching and learning, clinical support infrastructure and simulation. The Manager is also responsible for providing leadership and direction to IT support staff.

This managing level position leads and coordinates systems integration activities, internal and external to IT. This role provides consulting to ensure technology or process owners have access to the required information and training for effective system or process operations and manages the development, tracking, maintenance, and reporting of performance metrics (for example, data quality, customer metrics, financials).In addition, this position supports senior leadership in reviewing performance metrics and outcomes to drive ongoing operational change and improvements and tracks annual IT staffing, purchasing and operations and capital budgets.

Essential Responsibilities:
  • Manages individuals and/or teams in designated work unit by translating business plans into tactical action items; ensuring all policies and procedures are followed; delegating tasks to meet goals and objectives; overseeing the completion of work assignments; aligning team efforts; building accountability for and measuring progress in achieving results; identifying and addressing improvement opportunities; removing obstacles that impact performance; and guiding performance and developing contingency plans accordingly.
  • Pursues professional growth and provides developmental opportunities for others by soliciting and acting on performance feedback; building collaborative, cross-functional relationships; training and developing talent for growth opportunities; delegating tasks and decisions; fostering open dialogue amongst team members; supporting execution of performance management guidelines and expectations; and working closely with employees to set goals and provide open feedback and coaching to drive performance improvement.
  • Manages information relevant to forecasting business's future technical and operational information needs.
  • Provides suggestions to higher levels regarding the development and definition of the business/technology strategy by managing the input from lower levels.
  • Manages business and/or technology plans to ensure capability for alignment with business unit and KP's national and regional strategies.
  • Manages the processes of region-wide, complex information systems needs in project areas such as new business operating models, innovative approaches to IT solutions support, market research of emerging or available product functionality and operational readiness assessment.
  • Manages the implementation of technology or business process integration plans.
  • Provides support to senior leadership by providing information regarding business systems, data and process initiatives.
  • Manages systems and business process activities.
  • Provides support to senior leadership by providing information regarding business and technology issues.
  • Leads and coordinates inter- and intra-departmental systems integration activities.
  • Provides consultation and guidance to ensure technology or process owners have access to the required information and training for effective system or process operations.
  • Manages resources to ensure deliverable due dates and requirements are met.
  • Manages operational performance reports within and across business functions or areas.
  • Manages the development of resource (for example, associates, vendors, infrastructure) capacity planning, demand management processes, and workforce planning.
  • Tracks annual IT staffing, purchasing and operations and capital budgets.
  • Manages the development, tracking, maintenance, and reporting of performance metrics (for example, data quality, customer metrics, financials).
  • Supports senior leadership in reviewing performance metrics and outcomes to drive ongoing operational change and improvements.
  • Provides analytics to evaluate and ensure efficient, cost effective operational solutions which support systems processes and functional requirements.
  • Manages the development, implementation, and the maintenance of a comprehensive and integrated data quality improvement and training program.
  • Analyzes identified problems in technology and business solutions to determine cause and desired resolution.
  • Monitors local, national, and international trends and legislative changes in healthcare technology and information systems.
  • Manages technologies, systems solution design, data, and metrics in alignment with the organization's vision, goals and objectives.
  • Manages initiatives in alignment with other National initiatives.
  • Manages the preparation of source documents and technical/business manuals and monitors the use of established and documented IT processes, tools, and best practices.
  • Manages the physical security, infrastructure, network, application controls for designated department or area.
  • Develops and manages business continuity and disaster recovery-procedures and infrastructure procedures.
  • Manages cross-functional and/or cross divisional task forces to identify and document functional requirements, workflow, information sources and system specifications.
  • Ensures designated department or business area maintains a knowledge repository of current technology and business processes.
  • Reviews and summarizes research on topics related to technology and business initiatives for lower levels and customers.
  • Basic Qualifications:
  • Minimum four (4) years in a leadership role working with project or functional teams.
  • Minimum six (6) years experience in business operations, IT consulting, business analysis, or a related field.
  • Education
  • Bachelor's degree in Business Administration, CIS, Mathematics, or related field or four (4) years of experience in a directly related field.
  • High School Diploma or General Education Development (GED) required.
  • License, Certification, Registration
  • N/A

  • Additional Requirements:
  • N/A

  • Preferred Qualifications:
  • Two (2) years supervisory experience.
  • One (1) year managing operating or capital budgets.
  • Two (2) years experience in capacity planning, demand management, and workforce planning.
  • Two (2) years of work experience in a role requiring interaction with executive leadership (e.g., Vice President level and above).
  • Two (2) years experience managing cross-functional project teams.
  • Four (4) years experience in business case development and analysis.
  • Two (2) years experience managing vendor relationships.
  • Three (3) years experience working for a health care organization.
  • Three (3) years experience working for an IT organization.
  • Two (2) years experience working on projects or programs requiring the integration of cross-functional technology and/or business solutions.
  • Four (4) years consulting experience in clinical administration.
  • Four (4) years consulting experience in health plan administration.
  • Accredited process certification (e.g., Six Sigma, Lean IT).
  • PMI certification.
  • Certified Business Analyst Professional (CBAP) or other comparable business analyst or IT consulting certification.
  • Master's degree in Business Administration, CIS, Mathematics, or related field.                                                       
  • Primary Location: California,Pasadena,S. Los Robles Administration 100 S. Los Robles Ave Scheduled Weekly Hours: 40 Shift: Day Workdays: Mon, Tue, Wed, Thu, Fri Working Hours Start: 8:00 AM Working Hours End: 5:00 PM Job Schedule: Full-time Job Type: Standard Employee Status: Regular Employee Group/Union Affiliation: Salaried, Non-Union, Exempt Job Level: Manager with Direct Reports Job Category: Information Technology Department: Kaiser School of Medicine Travel: Yes, 5 % of the Time Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

    External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances.
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