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Imaging & Radiology

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Regional Imaging Support Engineer

Location: Pasadena, CA Additional Locations:
Job Number: 846193 Date posted: 12/02/2019

As a Regional Imaging Support Engineer (RISE), your primary role will be to provide advanced support to the Imaging Application Administrators Levels 1,2, and 3.As a member of a team of 4, this individual will exhibit strong DICOM, HL7, PACS, and RIS skills.You will be responsible for developing and supporting Application Support-s internal and external infrastructure, which includes providing hardware and software support for servers, routers, and workstations.You will be the primary point of contact for backend applications (Ivanti, ADManager, Dell Encryption, McAfee, DICOM Systems) and infrastructure (Teleradiology, Active Directory, VMWare).

The Regional Imaging Support Engineer will combine a working knowledge of general information technologies and imaging information systems principles in the installation, support and maintenance of enterprise imaging information systems. The position serves as a technical leader and technical problem escalation resource for Imaging Application Administrators. The Regional Imaging Support Engineer may serve as a team member or technical subject matter expert in the development of medical imaging solutions. This position represents the highest of four levels of application support expertise within the Medical Imaging Technology and Informatics Department.

Essential Responsibilities:
  • Advanced knowledge of DICOM and HL7 standards. Ability to perform in depth troubleshooting of DICOM and HL7 communication issues including interpretation of log files and network trace files.  Familiarity with common DICOM and HL7 tools and toolkits.
  • Advanced understanding of medical imaging modalities, clinical operations and clinical terminologies.
  • Demonstrated understanding of how various general information technologies combine and interact to realize large clinical information systems.
  • Working knowledge sufficient for the installation, maintenance, support and troubleshooting of:
  • Advanced desktop operating system knowledge
  • Desktop computer and display hardware configuration and calibration
  • Network interfaces and protocols
  • System security applications
  • System monitoring
  • Database systems
  • Enterprise directory systems
  • Shell scripting
  • Common server operating systems
  • Server hardware and storage
  • Knowledge of privacy and security standards
  • In addition to resolving common imaging application support issues, act as a technical escalation point for difficult or uncommon support matters.
  • Coordinate and resolve advanced technical service problems with vendors and/or KPIT resources
  • Assist in training and technical skills development of Imaging Application Administrators and other staff
  • Provide ongoing application functionality instruction to end-users as necessary
  • Install, configure, maintain and support front-end medical imaging applications and hardware
  • Install, configure, maintain and support back-end enterprise medical imaging infrastructure and hardware
  • Ensure the integrity of patient records and data within medical imaging applications
  • Support hardware and application replacement and upgrade activities
  • Document support activities in a complete and timely manner
  • Demonstrate ownership of problems and a commitment to problem resolution
  • Serve as a team member or technical subject matter expert in the development of medical imaging solutions.
  • Ability to utilize common administrative tools and techniques related to these areas.
  • Familiarity with basic information technology and informatics best-practices related to these areas.
  • Ability to apply critical thought, advanced technical skill and efficient trouble shooting methods to quickly triage and resolve issues related to a broad array of medical imaging applications and infrastructure.
  • Assist Imaging Application Administrator Levels I, II, III.
  • Can be located in a specific medical area or at a regional facility.
  • Some travel required.
  • Expected to provide after-hours support on a rotating, scheduled basis.
  • Other duties as assigned

  • Basic Qualifications:


  • Minimum six (6) years of experience providing comprehensive dedicated support of multi-tiered medical applications, including database, network, client/server and user management related activities.

  • Bachelor's degree in computer science, information technology, electrical engineering, electrical engineering technology or related field, OR four (4) years of experience in a directly related field.
  • High School Diploma or General Education Development (GED) required.
    License, Certification, Registration

  • American Board of Imaging Informatics (ABII) Certified Imaging Informatics Professional (CIIP) designation required
  • must have one (1) of the following:
  • VMWare Certified Associate - Digital Business Transformation (VCA-DBT)
  • MCSA Windows Server 2016
  • Managing Modern Desktops (MD-100 and MD-101)
  • MCSA SQL Server 2012/2014
  • MCSA SQL 2016 Database Administration
  • Red Hat Certified System Administrator (RHCSA)
  • Linux+

    Additional Requirements:

  • Ability to work in high-pressure environment, involving multiple interrelated applications.
  • Strong skills required in critical thinking and analysis, problem solving, troubleshooting, verbal and written communications, and interpersonal interactions (e.g. partnering, conflict management, consulting, etc.).
  • Ability to adjust style and communications, as necessary, to customers with a variety of levels and technical knowledge, including leaders, clinicians, staff and other support personnel.
  • Must be able to work in a Labor/Management Partnership environment.

    Preferred Qualifications:

  • Supervisory experience
  • Experience with VR and/or 3D
  • Experience with AI and/or Machine Language
  • VMWare Certified Professional - Data Center Virtualization Certification (VCP-DCV)
  • HL7 Certification and/or Fast Healthcare Interoperability Resources (FHIR)



    - This position will be tier 3 support for the Los Angeles, Panorama City, West Los Angeles, and Woodland Hills service areas.


    Must be flexible to work after hours and/or weekends as needed


    Primary Location: California,Pasadena,199 S. Los Robles 199 S. Los Robles Ave. Scheduled Weekly Hours: 40 Shift: Day Workdays: Monday - Friday Working Hours Start: 8:00am Working Hours End: 5:00pm Job Schedule: Full-time Job Type: Standard Employee Status: Regular Employee Group/Union Affiliation: Salaried, Non-Union, Exempt Job Level: Individual Contributor Job Category: Imaging / Radiology Department: Medical Imaging Technology & Informatics Travel: Yes, 10 % of the Time Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

    External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances.

    About Imaging & Radiology Careers

    Imaging & Radiology Careers

    Do the best work of your career as you collaborate with colleagues and participate in continued learning and professional achievement opportunities. With a range of specialty areas in which to focus — from mammography to MRI, cardiac cath lab to ultrasound — and a variety of different scheduling options, there is plenty of room for you to grow — from technologist, to manager, and beyond — in our supportive environment.

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