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Sr. Exec. Account Manager, Strategic Accounts - Public Sector

Pasadena, California & Additional Locations

Our sales and account management team drives our mission of providing high-quality, affordable health care services to improve the lives of our members and communities. Working for an industry leader in health care, you’ll be provided with the tools to help you grow in your career and make a difference with the work you do each day. We’re pioneering preventive medicine, conducting comprehensive research, and advancing integrated care, and our sales and account management team forges our story and connects us to those we serve.

Success Profile

These are the traits of the most successful members of our sales and account management team.

  • Communicator
  • Entrepreneurial
  • Persuasive
  • Strategic
  • Mission Driven
  • Tenacious

What Our People Say

Nicole

District Sales Manager

I started with Kaiser Permanente more than 18 years ago with one thought in mind: I wanted a career, and thankfully I found exactly what I was looking for and more. I enjoy working for Kaiser Permanente because my contributions to the organization are recognized; I am not a doctor or a nurse, but I believe the work I do each day does make a difference in the lives of our members and communities. Kaiser Permanente’s commitment to their employees is astounding!

Kelsey

Senior Account Manager

Kaiser Permanente is a welcoming and collaborative environment. The organization does a great job of showing how much the staff is valued, which is evident in their focus on equity and inclusion and work-life balance. I am proud to work for an organization that ensures I have the support and tools I need to be successful in my role, as well as ample opportunities for professional growth. I feel valued as an employee of Kaiser Permanente.

Maya

Area Director

At Kaiser Permanente I am continually growing and learning, there’s always enough variety to keep me engaged and enough repetition to ensure I’m knowledgeable in all areas should a question or challenge arise. I love being in a position where I can impact professional lives, build a sales culture, and interact with the marketplace on a regular basis. I believe the Kaiser Permanente genuinely wants me to succeed and they always provide the support needed to ensure that success.

Jilzy

Associate Account Manager II

In my current role I am constantly collaborating with my managers, the account managers they support, and ultimately the members we serve. I am frequently challenged with new opportunities and projects, which has allowed me to grow into being a valued partner with ideas that are respected and implemented. Being part of Kaiser Permanente feels like being part of a family. I have colleagues that foster my growth, invest in my development, and care about me both personally and professionally.

Benefits

Our compensation and benefits are designed to help you and your family stay healthy and thrive in and beyond work.

  • Medical, Vision, & Dental

  • Retirement Plans

  • Educational Opportunities & Tuition Reimbursement

  • Career Growth & Development

  • Generous Incentives, Awards, & Recognition

Our Culture

  • We feature a collaborative approach to work that includes supporting and driving each other to greater success.
  • Here, you’ll find opportunities for networking, mentoring, skill building, and leadership training.
  • Our teams are a richly diverse and tight-knit community that offers opportunities for outreach, healthy lifestyles, and more.
  • Everyone has access to tools and training opportunities that allow you to grow in your career and build relationships.

Our Mission

To provide high-quality, affordable health care services and to improve the health of our members and the communities we serve

Sr. Exec. Account Manager, Strategic Accounts - Public Sector

Primary Location Pasadena, CA Worker Location Onsite Job Number 1239404 Date posted 11/29/2023
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Description:
Job Summary:

Responsible for retention, increased membership, and the sale of new products and services for existing accounts in assigned book of business to achieve membership, revenue and margin targets. Creates and executes a business plan that positions KP to optimize our opportunities across book of business. Develops and implements marketing/account/book of business strategies which enhance Kaiser Permanentes position in the market. Leads the work of account teams and account support to ensure the execution of effective sales strategies. Develops strategic partnerships to optimize account growth.

Essential Responsibilities:


  • Efficiently directs the collaboration in the development and execution of all strategic and tactical plans to achieve optimal growth potential and optimal business partnership in each account.

  • Proactively identifies membership growth, retention and expansion opportunities through analysis of our customers business objectives, industries, and the dynamics of the health care market.

  • Positions the organization competitively to ensure optimal membership growth and to protect against losses.

  • Identifies and communicate early indicators of risks and opportunities within the region.

  • Presents issues to executives in the form of a business case, which assesses membership and financial impact along with other relevant factors.

  • Guides team to develop 365 strategies and Open Enrollment engagement plans to achieve growth targets.

  • Leads and manages the account team to achieve a consistent experience across all KP regions, develop specific account plans, and direct daily activities to achieve account goals.

  • Develops and leads the implementation of an enterprise strategy for each customer and consultant that meet both KP enterprise and KP regions business goals and meet the needs of the customer /consultant.

  • Develops and executes renewal strategy and account plans to ensure attainment of group-specific goals and optimal positioning including administration functions, negotiations and customer presentations.

  • Identifies and analyzes current industry and competitor trends and applies knowledge of marketplace to account planning processes.

  • Collaborates with designated leadership and internal stakeholders to develop and execute strategic account plans to build successful partnerships with customers and consultants.

  • Provides strategic recommendations to the design of new products, benefits offering, or pricing models that will address customer needs and business challenges.

  • Evaluates customer needs and proactively develops appropriate solutions linking KPs mission, vision and values, key quality measures, key care management initiatives, and current service initiatives.

  • Develops strategic partnerships to continuously improve our business relationships with customers to optimize the growth potential in each account.

  • Leads the team effort across both internal account teams and key cross-functional and cross regional partners to effectively execute strategy.

  • Builds and maintains broker/channel partnerships to increase business potential.

  • Leads account specific strategy development with internal departments.

  • Facilitates KP executive collaboration to reach agreements on recommended strategic issues and policies related to specific accounts.

  • Strategically consults with customer channels on all components of their health benefits strategy/offering.

  • Develops and executes account plans to ensure attainment of group-specific goals.

  • Proficiently leverages use of support staff including Associate Account Managers to optimize sales execution and time management.

  • Continuously monitors performance against plan adjusting as market and KP imperatives dictate.

Minimum Qualifications:


  • Minimum eight (8) years of experience in sales, account management or health plan administration.

  • Minimum five (5) years of experience in the health care industry.



  • Bachelors degree in marketing, finance, business administration OR four (4) years of experience in sales, account management or health plan administration.


Additional Requirements:


  • Experienced in meeting individual business objectives.

  • Superior customer service skills with the ability to articulate and respond to highly complex issues.

  • Advanced computer and analytic skills, including experience creating client presentations using Microsoft Office programs and use of client databases.

  • Excellent verbal and written communication skills.

  • Excellent interpersonal, presentation, and persuasion skills.

  • Effective account management skills.

  • Expertise in handling difficult client issues related to health plan services, policies and procedures.

  • Complete knowledge of all company products and services and may be tasked with sales/ development of new or strategic products.

  • Complete understanding of and experience with employee group benefits.

  • In depth knowledge of health care industry, understanding of current/future trends and changes in laws/regulations.

  • Knowledge and understanding of competitors strengths, weaknesses and strategies.

  • Demonstrated strength and ability to interface with and influence key decision makers/clients through use of negotiation skills, dealing with ambiguity and conflict management.


Primary Location: California,Pasadena,Green Street/IDS Additional Locations:

Anaheim
Burbank
Los Angeles
Rancho Cucamonga
Santa Ana
Scheduled Weekly Hours: 40 Shift: Day Workdays: Mon, Tue, Wed, Thu, Fri Working Hours Start: 08:00 AM Working Hours End: 05:00 PM Job Schedule: Full-time Job Type: Standard Worker Location: Onsite Employee Status: Regular Employee Group/Union Affiliation: NUE-PO-01|NUE|Non Union Employee Job Level: Individual Contributor Department: MSSA Admin Offices - HP Mgr-Strategic Accounts - 7016 Pay Range: $126400 - $163460 / year The ranges posted above reflect the location in the job posting. The salary range may vary if you reside in a different location or state than the location posted. Travel: Yes, 25 % of the Time On-site: Work location is on-site (KP designated office, medical office building or hospital). Worker location must align with Kaiser Permanente's Authorized States policy. At Kaiser Permanente, equity, inclusion and diversity are inextricably linked to our mission, and we aim to make it a part of everything we do. We know that having a diverse and inclusive workforce makes Kaiser Permanente a better place to receive health care, a more supportive partner in our communities we serve, and a more fulfilling place to work. Working at Kaiser Permanente means that you agree to and abide by our commitment to equity and our expectation that we all work together to create an inclusive work environment focused on a sense of belonging and wellbeing.

Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status. Submit Interest

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