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Education & Training

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SSD Certified Training Application Coordinator (Epic certif. preferred)

Location: Pasadena, CA Additional Locations:
Job Number: 776957 Date posted: 03/14/2019

The SSD Certified Training Application Coordinator functions as the primary build expert to configure, build and install the application into the SCAL Kaiser Permanente Training Environments. The Training AC must achieve in-depth knowledge of the clinical software application, as well as understand the workflows of the business operation supported by the operation. The Training AC analyzes functionality, develops documentation, and tests each new code drop or release. The Training AC also serves as subject matter expert on the design of end user training curricula and materials. Provides specialized computer systems application training to IT and Business Project team members. Serves as primary contact to troubleshoot problems and answer questions from SSD Credentialed Trainers.

Essential Responsibilities:

  • Builds, maintains and/or validate data in the various Training Environments to support Regional & Medical Center training and the creation of training materials.

  • Collects information and prepares specifications of system enhancements, conducting analysis of functionality of new releases and tests each new release in the non-prod environments.

  • Keeps current on knowledge of products and various curricula on assigned projects by staying abreast on learning and training theory, methods, technology and new materials.

  • Mentors and provides tier 2 support to Training Team members, Long Term Support Team and Regional Staff.

  • Provides group and one-on-one training to Regional Project team members (Physicians and Non-Physicians), trainers and end-users via webinars, in-service and formal training sessions.

  • Develop regional training strategies with other team members to include Needs Assessment, Curricula, Schedules, Methodologies and Evaluations.

  • Serves as subject matter expert for the development and revision of training materials.

  • May serve as Training Lead on projects, including creating and managing project plans, coordinating resources and delegating tasks, functioning as liaison with project teams.

  • Chairs and/or participates in project specific meetings, including planning agendas, tracking outcomes and completing action items.

  • Conducts project evaluation, including data analysis, for incorporation into curricula revisions and future project/training planning.

  • Creates various reports to highlight status and outcomes of training activities.

  • Basic Qualifications:


  • Minimum four (4) years of experience in the field of education and/or systems training required.

  • Education

  • Bachelor's degree or four (4) years of experience in a directly related field.

  • High School or General Education Development (GED) required

  • License, Certification, Registration

  • EPIC Certification required in one or more applications within 12 months of employment.

  • Vehicle and California Driver's License required.


    Additional Requirements:

  • Proficiency with standard Windows software including Excel, PowerPoint and Word.

  • Knowledge of adult learning theory and application.

  • Project management skills.

  • Presentation skills.

  • Strong communication skills.

  • Technical and business writing skills.

  • Curriculum design skills.

  • System implementation experience.

  • Ability to work independently, as well as in a team environment.

  • Ability to manage time and multiple projects and assignments effectively without direct supervision.


    Preferred Qualifications:

  • Work experience, preferably with technical and clinical systems training (e.g. Epic, Cerner or other clinical or EMR systems).

  • Web-based training production skills.

  • Clinical license or certification.

  • Experience using a learning management systems.

  • System/build data configuration experience preferred. 

  • Master's degree or clinical license.

  • Certified in Epic Home Heath application.

  • Has build experience.



  • This is a temporary position.
  • Primary Location: California,Pasadena,West Annex - Parsons 74 N. Pasadena Ave. Scheduled Weekly Hours: 40 Shift: Variable Workdays: Mon, Tue, Wed, Thu, Fri, Sat, Sun Working Hours Start: Varies Working Hours End: Varies Job Schedule: Full-time Job Type: Standard Employee Status: Temporary Employee Group/Union Affiliation: Non-Union, Non-Exempt Job Level: Individual Contributor Job Category: Education / Training Department: Systems Solutions and Deployment Travel: Yes, 20 % of the Time Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

    External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances.

    About Education & Training Careers

    Careers In Education & Training

    Our education and training teams dedicate their attention to the ongoing development of our many health and business professionals to improve the overall performance of the organization. Work includes identifying training needs, designing learning strategies, defining instructional courses, and harboring an ongoing commitment to leadership development, organizational effectiveness, and instructional management.

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