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Sales & Marketing

Communicating the Future of Care

Continually focused on advancement and improvement, our innovative sales and marketing professionals anticipate and respond to the ever-changing demands of our customers, members, regulators, and the marketplace.

User Researcher

Location: Pasadena, CA Additional Locations:
Job Number: 715800 Date posted: 07/18/2018

The User Experience (UX) job family is responsible for designing the digital experience on, it's mobile apps and and throughout the greater KP digital presence. Members of the UX team must understand both the business and the technical aspects of the Web and mobile applications. They need to understand business stakeholders' perspectives and the end-user's needs. Being able to bridge both the business and technical areas of KP, and to fully understand the different languages used and processes employed, is critical to the success of this team. This team evangelizes the user perspective in the design and development activities for Kaiser Permanente's entire digital presence. Through a combination of influence and standards, they define the online user experience that will produce optimal results.

Essential Responsibilities:

  • Applies designs and interaction patterns to features and architectures in conjunction with development teams.

  • Provides basic support for development of features based on existing design patterns during discussions with the project team and creation of stimuli.

  • Creates and documents basic designs and patterns based on business needs and user research (Maintains the Design Pattern Library).

  • Develops solutions to a diverse range of minor problems, which require creativity and innovation.

  • Requires in-depth analysis to identify and recommend new solutions for more complex problems.

  • Provides routine fact-based information.

  • May communicate with outside vendors to arrange services.

  • Integrates with project teams to support interaction design.
  • Basic Qualifications:


      Minimum two (2) years of web and/or application design experience.


      Bachelor's degree in related field OR four (4) years of experience in a directly related field.

      High School Diploma or General Education Development (GED) required.

    License, Certification, Registration



    Additional Requirement:

    - Must be able to work in a Labor/Management Partnership environment.

    Preferred Qualifications:

    - Bachelor's degree in a related field, with an experimental and/or UI design related bend (e.g., social sciences) preferred.

    - Experience designing usability tests, analyzing results and forming recommendations based on those results.

    - Strong knowledge of user-centered design principles, best practices, and heuristics.

    - Basic customer or industry experience required.

    - Proficient in the use of Microsoft Excel, Word, and PowerPoint.

    - Proficient using Microsoft Visio.

    - Proficient with Web design/coding best practices.

    - Working knowledge of policies, practices and systems.

    - Frequent use and general knowledge of industry practices, techniques, and standards.

    - Full use and general application of standard principles, theories, concepts, and techniques.

    - Deep knowledge of online design principles, trends, competition, technical limitation in order to design products and relationships between suites of related products appropriately.

    - A detailed knowledge of the Web development process.

    - Proficient with setting up, installing and configuring computer hardware and software.

    - Experience working and interpreting analytics data preferred.

    - Web design experience preferred.

    - Proficiency in prototyping tools and its uses preferred.

    - Experience in design development and/or Web programming preferred.



    Preferred Soft Skills:

    - Clear communication in a consensus driven environment, enabling teams to

    understand your perspective and recommendations.

    - Ability to work well in a large team environment.

    - Works independently and proactively.



    Primary Location: California,Pasadena,Green Street/IDS 99 S. Oakland Ave. Scheduled Weekly Hours: 40 Shift: Day Workdays: Mon, Tue, Wed, Thu, Fri, Working Hours Start: 8:00 AM Working Hours End: 5:00 PM Job Schedule: Full-time Job Type: Standard Employee Status: Regular Employee Group/Union Affiliation: Salaried, Non-Union, Exempt Job Level: Individual Contributor Job Category: Sales and Marketing Department: Digital Experience Center Travel: Yes, 5 % of the Time Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

    External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances.

    About Sales & Marketing

    Careers In Sales & Marketing

    Apply your sales, account management, marketing, and product development skills as a member of our high-performing team. Kaiser Permanente's unique stance as an insurance provider and care delivery organization provides the key differentiation that rests at the core of our offering. This, coupled with an unwavering commitment to health advocacy and total health, drives our marketing and sales strategies — and it's what will set your career apart from the rest.

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