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The KP Digital experience is a people experience. The products and solutions we create impact Kaiser Permanente’s more than 12 million members and their families, all working toward total health. Our goal is simple — center on the everyday moments that matter for our members, care teams, brokers, and employees, and make them better with innovative digital products. KP Digital team members are agile and with sharp attention to detail, who apply creative, out-of-the-box thinking and active listening skills in collaboration with teammates and stakeholders like physicians, hospital leaders, health plan market leaders, and more. Join us for the opportunity to define what good looks like in digital health and make an impact along the way.

Success Profile

These are the traits of the most successful members of our digital team.

  • Adaptable
  • Collaborative
  • Open-minded
  • Positive
  • Problem-solver
  • Results-driven

More About Kaiser Permanente

Director, Capabilities and Platforms, KP Digital

Location Pleasanton, California Job Number 910234 Date posted 06/04/2021
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Description:
At KP Digital, we are shaping the future of healthcare. With our product and experience-first mindset, coupled with the right digital tools and platforms, we’re building a practice that is laser-focused on creating the best possible digital journey for our members, our care team, and any visitor who engages with KP’s Digital properties. From discovery to delivery, we pride ourselves on an end-to-end approach that is strategic, thoughtful, creative, and human-centered.


The Director of Capabilities & Platforms position with KP means an opportunity to contribute to digital experiences with the potential to impact millions of lives every day.  You are a senior, results driven leader who will drive large cross functional programs, and partner alongside the Digital platforms & architecture team to enable member facing capabilities.  You will inspire and collaborate with several teams to bring enhanced user experiences to life, and do so at scale.   This position will report to the VP Product of KP Digital.



Essential Responsibilities:






  • Works with director to develop scope of work for team, sequencing, defining value proposition, setting strategic and business direction, context & priorities for the team.

  • Provides oversight, coaching & guidance to management-level staff.

  • Partners with Director and peer Health Plan Leadership to interpret, analyze and address key business issues and questions.

  • Provide operational management: be accountable for budgets and resource viability of area of responsibility.

  • Recommend organization/business performance metrics and act when needed.

  • Review and recommend policies to achieve customer and KP goals.




#Leadership





Basic Qualifications:


Experience



  • Minimum ten (10) years of content/functional experience.

  • Minimum three (3) years of management experience.



Education



  • Bachelor's degree in business, marketing, statistics, or related required.



License, Certification, Registration



  • N/A



 


Additional Requirements:



  • Advanced knowledge (broad expertise or unique knowledge) of policies, practices and systems.

  • Develops advanced concepts, techniques, and standards.

  • Develops new applications based on professional principles and theories.

  • Viewed as functional expert in field within KP.

  • Applies advanced principles, theories, and concepts.

  • Contributes to the development of innovative principles and ideas.

  • Must be able to work in a Labor/Management Partnership environment.



 


Preferred Qualifications:



  • Twelve (12) years of content/functional experience preferred.

  • Five (5) years of management experience preferred.

  • Health care industry preferred.

  • Digital technology preferred.

  • Master's degree preferred

  • Experience driving technical solutions, working with both engineering and product teams, with an eye towards scale and efficiency.

  • Proven history of facilitating risk mitigation, contingency planning, and providing process and discipline to unstructured problems.

  • Excellent problem solving, analytical, and project management skills, combined with excellent business acumen and communication skills.

  • Comfortable with cultivating collaboration with senior leaders, while also possessing the ability to influence and remove barriers to achieve results.

  • Key areas of experience include: DNP (Digital Notification Platform), Chat, Chatbot, AB Testing, Adobe Analutics, Search and Customer Segementation.




 


Primary Location: California,Pleasanton,Pleasanton Tech Cntr Building A Scheduled Weekly Hours: 40 Shift: Day Working Hours Start: Varies Working Hours End: Varies Job Schedule: Full-time Job Type: Standard Employee Status: Regular Employee Group/Union Affiliation: NUE-IT-01|NUE|Non Union Employee Job Level: Director/Senior Director Department: KPD Product Management Travel: Yes, 5 % of the Time Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances.

Perks & Benefits

Our compensation and benefits are designed to help you and your family stay healthy and thrive in and beyond work.

  • Medical, Vision, & Dental

  • Retirement Plans

  • Education & Tuition

  • Career Growth & Development

  • Vacation, Holiday, & Sick Leave

Our Culture

As a new organization, KP Digital will reinvent how we approach digital challenges — from the products we create to the way we work to the talent we hire. As part of this new team, you must be as knowledgeable as you are curious, willing to try new things, even if it means failing fast. We foster a culture of learning but leave your path up to you. In every opportunity we see growth, and in this growth you could see limitless opportunities.

What Our People Say

Faizan J

Data Science & Analytics

Every day, I leverage technology to power digital transformation in health care and deliver meaningful and impactful experiences for our members. More importantly, I enjoy working with team members and leaders who are vested in your success at KP Digital!

Hyun K

Experience Designer

I work with a highly collaborative and inclusive team of designers, researchers, product owners, and engineers. We’re committed to a design centric decision-making process and providing the best digital experiences we can.

Chethana N

Consumer Experience Engineering

KP Digital employees are assured of career growth through a wide spectrum of ongoing training opportunities that include essential soft skills as well as upcoming new technologies.

Shyam M

Consumer Experience Engineering

Working for KP Digital helped me realize my dream of impacting the community by applying a digital first mindset to the solutions we create. I am very fortunate to work with a high performing and passionate team committed to making things happen!

Digital Leadership

Companies need to work to adapt to crises instead of fighting against them, and they must use their digital strategy to innovate.

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