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Kaiser Permanente Careers

Information Technology

Organizational Change Management & Training - Intern Undergrad

Location: Pleasanton, CA Additional Locations:
Job Number: 778009 Date posted: 03/13/2019

Lay the groundwork for a dynamic future with an industry leader. At Kaiser Permanente, you'll forge lasting relationships with colleagues across the organization while enjoying the opportunity to grow your experience and hone your expertise on assignments that have real impact. Our interns have worked on everything from analyzing financial software and developing new marketing strategies, to designing mobile apps and helping clinicians improve care delivery. We want you to get the most out of your time here and will give you projects that challenge you to think freely, question thoroughly, and explore deeply. 

Essential Functions:
- Contributing to a designated project or initiative to meet a KP business objective.
- Report development and analytics.
- Project management - planning, execution, and measurement.
- Learning new applications needed to complete assignments or support the execution of business objectives.
- Job shadowing in other functional areas.
- Performing additional duties as required.

Department Profile:
The Health Plan BIO is responsible for managing the delivery of systems and technologies that support KP's Health Plan strategies and operations. Its strategy is to systematically migrate the health plan portfolio toward a common set of applications related to member website, billing, enrollment, claims processing, and call center services.
This internship will work in IT Services Management department under HP BIO. ITSM Solutions are responsible for the IT Service Management (ITSM) platform at KP (ServiceNow) Desired Skill Set:
Proficient in (1) MS applications (2) Good communication / writing skills (3) Research and analysis of given work (4) Adult learning principles (5) Time management (6) Takes initiative (self-starter/go-getter) to learn skills needed to perform the work (7) Dependable and on-time

Internship Project:
The summer intern will work with the Organizational Change Management (OCM) team on a project to revamp our ServiceNow training modules. Currently, there are 10 web-based training modules in KP Learn totaling over 8 hours in duration. The goals and outcomes of this project include: (1) Trim current training down to a more reasonable amount of content and duration and republish to KP Learn (KP-s Learning Management System) (2) Analysis of current training content (3) Develop plan to replace 10 modules (4) Work with SMEs/Stakeholders to identify -must have- content in new modules (5) Work with Enterprise Learning to create new modules (6) Identify content that should be created as a knowledge article or a virtual tour (both built within ServiceNow).

Basic Qualifications:
- N/A
- High School Diploma or General Education Development (GED) required.
- Pursuing a bachelor's degree or have graduated with a Bachelor's degree from an accredited university within the last year.
License, Certification, Registration
- N/A
Additional Requirements:
- Aptitude to perform data and process analytics and formulating solutions
- Proven ability to build effective working relationships as well as strong interpersonal skills
- Working knowledge of MS Word, Excel, PowerPoint.

Preferred Qualifications:
- 3.0 GPA or above
- Advanced analytical and problem-solving skills
- Proven ability to build effective working relationships as well as strong interpersonal skills
- Excellent verbal and written communication skills
- Ability to learn quickly and experience producing high quality work in short periods of time.

Desired Skill Sets:
Proficient in MS applications

Good communication / writing skills 

Research and analysis of given work 

Adult learning principles 

Time management

Takes initiative (self-starter/go-getter) to learn skills needed to perform the work Dependable and on-time

Desired Majors:
Business Administration and Management, English, Information Sciences and Technology, Advertising and Marketing, Computer Science

Primary Location: California,Pleasanton,Pleasanton Tech Cntr Building E 5820 Owens Dr. Scheduled Weekly Hours: 40 Shift: Day Workdays: Mon - Fri Working Hours Start: 8:00 AM Working Hours End: 5:00 PM Job Schedule: Full-time Job Type: Internship Employee Status: Temporary Employee Group/Union Affiliation: Non-Union, Non-Exempt Job Level: Entry Level Job Category: Information Technology Department: ITSM Solutions Travel: No Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances.
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