Senior Manager, Digital ProductsPleasanton, CA
The KP Digital experience is a people experience. The products and solutions we create impact Kaiser Permanente’s more than 12 million members and their families, all working toward total health. Our goal is simple — center on the everyday moments that matter for our members, care teams, brokers, and employees, and make them better with innovative digital products. KP Digital team members are agile and with sharp attention to detail, who apply creative, out-of-the-box thinking and active listening skills in collaboration with teammates and stakeholders like physicians, hospital leaders, health plan market leaders, and more. Join us for the opportunity to define what good looks like in digital health and make an impact along the way.
- Level: Manager with Direct Reports
- Travel: Yes, 5 % of the Time
- Glassdoor Reviews and Company Rating
These are the traits of the most successful members of our digital team.
More About Kaiser Permanente
Leading in a Crisis
Prat Vemana and his team had to respond quickly to execute and mobilize a strategy for the pandemic that would work across the company’s vast integrated health system.
The Webcam Will See You Now
Telemedicine apps, invented for rural patients, have a critical new role during the coronavirus: keeping you and doctors at a safe distance.
We truly believe ideas can come from anyone and anywhere. If you are change-ready and change-driven, join an environment where innovation is both the standard and something we can all contribute to.
Senior Manager, Digital Products
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As the Senior Manager for our “Manage My Account and Preference” digital experience, you will own Kaiser Permanente’s overall strategy and execution for the consumer digital account and preference management roadmap. You will lead a team of Product Managers driving the strategy for secure and strong multifactor authentication, digital account registration/enrollment, access recovery, federated single sign-on, customized access rights and delegation, and consumer profile and preference management.
A successful candidate will need to have high collaboration and communication skills, as our Digital Product Managers frequently work closely with User Experience Designers, and IT. In addition, you will also partner with various areas of our organization such as, Marketing, Membership Services, Regions, Lines of Business, Compliance/Regulatory, and Operations to ensure the development and maintenance of high value, high quality digital products. Above all else, Digital Product Managers will ensure that the digital products brought to market meet consumer needs and expectations while providing them the highest level of security and privacy.
The Digital Product Management Team drives our digital products through successive and iterative stages of discovery, definition, development, launch, and post-release support. At various levels of seniority, the Digital Product Management role serves as the "voice of the customer," representing and reinforcing the customer's perspective throughout the product realization cycle. Positions within the Digital Product Management team assume responsibility for one or more digital product areas and are involved in the establishment and management of new and existing digital products and their capabilities. Digital product lines include generally all elements of the web and mobile space that are exposed to various types of consumers on the 'front end' (i.e. not including backend systems). These digital products are pivotal to the successful operation of kp.org and associated digital properties, including mobile, to ensure that our users interact with Kaiser Permanente in ways that they need to. The Digital Product Management job family has 6 defined Levels. This family encompasses positions regularly referred to with the industry standard terms of Business Analyst, Agile Product Owner and Digital Product Manager. Each of these positions builds on similar characteristics and skill sets, and each position has more senior versions depending on scope of responsibilities, including, for each role at higher levels, management responsibility. Different roles in the job family will have various impacts on the digital product lifecycle, from, at the most senior levels, broad oversight of digital products throughout the lifecycle, from initial ideation through growth and maturation, and including the advocacy for additional product capabilities or enhancements to existing capabilities, to the more junior levels focused on bringing digital products to life through requirements gathering and iterative development efforts throughout the lifecycle. All job family members must keep current with industry trends and best practices; emerging technologies; and security and privacy laws/regulations in order to ensure the ongoing soundness of their digital products. Communication skills among the Digital Product Management team members is critical, as team members frequently serving as a point of translation between business owners who are less technical and IT principals who are highly technical. Team members work closely with business customers both within the Digital Services Group (DSG) and with departments outside of DSG, including other shared services, KPIT, MSSA, Regions, Lines of Business, Compliance/Regulatory, Operations, etc. to ensure the development and maintenance of high value, high quality digital products. Above all else, the Digital Product Management function will ensure that the digital products brought to market meet customer (e.g., prospect, member, patient, broker, consultant, internal customers, etc.) needs and expectations.
- Works with director to develop scope of work for team, sequencing, defining value proposition, supervises strategic and business direction, context & priorities for the team.
- Provides oversight,coaching & management to more senior individual contributors.
- Educate and communicate goals, strategy, and methodologies clearly and persuasively.
- Build relationships with internal and external partners.
- May be accountable for project related budgets and resource viability of a particular project.
- Review and recommend direction on continuous quality improvement programs.
- Minimum eight (8) years of content/functional experience.
- Minimum two (2) years of management experience.
- Bachelor's degree in business, marketing, statistics, or related required.
License, Certification, Registration
- Advanced knowledge (broad expertise or unique knowledge) of policies, practices and systems.
- Develops advanced concepts, techniques, and standards.
- Develops new applications based on professional principles and theories.
- Viewed as functional expert in field within KP.
- Applies advanced principles, theories, and concepts.
- Contributes to the development of innovative principles and ideas.
- Must be able to work in a Labor/Management Partnership environment.
- Ten (10) years of content/functional experience preferred.
- Three (3) years of management experience preferred.
- Master's degree preferred.
- Health care industry preferred.
- Digital technology preferred.
Scheduled Weekly Hours: 40 Shift: Day Workdays: Mon, Tue, Wed, Thu, Fri Working Hours Start: Varies Working Hours End: Varies Job Schedule: Full-time Job Type: Standard Employee Status: Regular Employee Group/Union Affiliation: NUE-IT-01|NUE|Non Union Employee Job Level: Manager with Direct Reports Department: KPD Product Management Travel: Yes, 5 % of the Time Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.
External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances.
Perks & Benefits
Our compensation and benefits are designed to help you and your family stay healthy and thrive in and beyond work.
Medical, Vision, & Dental
Education & Tuition
Career Growth & Development
Vacation, Holiday, & Sick Leave
As a new organization, KP Digital will reinvent how we approach digital challenges — from the products we create to the way we work to the talent we hire. As part of this new team, you must be as knowledgeable as you are curious, willing to try new things, even if it means failing fast. We foster a culture of learning but leave your path up to you. In every opportunity we see growth, and in this growth you could see limitless opportunities.
What Our People Say
Data Science & Analytics
“Every day, I leverage technology to power digital transformation in health care and deliver meaningful and impactful experiences for our members. More importantly, I enjoy working with team members and leaders who are vested in your success at KP Digital!”
“I work with a highly collaborative and inclusive team of designers, researchers, product owners, and engineers. We’re committed to a design centric decision-making process and providing the best digital experiences we can.”
Consumer Experience Engineering
“KP Digital employees are assured of career growth through a wide spectrum of ongoing training opportunities that include essential soft skills as well as upcoming new technologies.”
Consumer Experience Engineering
“Working for KP Digital helped me realize my dream of impacting the community by applying a digital first mindset to the solutions we create. I am very fortunate to work with a high performing and passionate team committed to making things happen!”
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