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Administration, Clerical & Support

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Community Resource Specialist (Location Port Orchard, FTE .7)

Location: Port Orchard, WA Additional Locations:

Gig Harbor Medical Center 5216 Point Fosdick Dr., 5216 Point Fosdick Dr. NW Ste. B-102, Gig Harbor,Washington, 98335
Job Number: 756641 Date posted: 12/07/2018
The Community Resource Specialist functions as an important link between the patient's primary care team and their surroundingcommunity and empowers patients to get active in their own care. This role develops relationships with community organizationsand connects patients with community resources. The Community Resource Specialist conducts interviews to help identify thepatient's health goals, their desire and readiness to change behavior and helps the patient create a plan to take action towardmeeting their health goals. The Community Resource Specialist also helps patients navigate through the Kaiser Permanentesystem.

Essential Responsibilities:

  • Coaching patients with low to medium care needs to identify health goals and remove barriers to meeting goals.Work with patients around goal setting, action planning, problem solving, and follow up. Coaching may be telephonic,face to face, and/or via virtual consultations. Document services provided in the electronic medical record.

  • Actively linking patients to community resources to better meet the patient's specific needs. Range from providinga list of services to attending community classes and events with patients.

  • Developing contacts in the local community and maintaining ongoing relationships within the community. Includesattending select community meetings, coalitions, and events, which may occur evenings or weekends.

  • Act as an active member of the primary care team, including educating and informing staff of local resources.Interact with other Kaiser Permanente departments to ensure coordination. Work with volunteers to support patient andcommunity needs.

  • Assisting with internal patient navigation needs.

  • Basic Qualifications:


  • Minimum one (1) year of experience providing direct services to clients.

  • Education

  • High School Diploma/GED.

  • License, Certification, Registration

  • WA Drivers License by date of hire/transfer

  • Additional Requirements:

  • Experience interacting in a diverse, multicultural and/or multilingual environment.

  • Computer literacy including Word, Windows, Excel, and Social Media.

  • Understanding and sensitivity to how socioeconomic, environmental, cultural, and other factors influence health.

  • Ability to participate and collaborate in a team setting.

  • Good organizational skills.

  • Strong communication skills.

  • Ability to multi-task.

  • Self-motivated.

  • Preferred Qualifications:

  • Two (2) years of working in a community service organization

  • Some college preferred.

  • Familiar with and active in local community.

  • Bi- or multi-lingual.
  • Primary Location: Washington,Port Orchard,Port Orchard Medical Center 1400 Pottery Ave. Scheduled Weekly Hours: 28 Shift: Day Workdays: Mon, Tue, Wed, Thu, Fri Working Hours Start: 8:00 AM Working Hours End: 5:00 PM Job Schedule: Part-time Job Type: Standard Employee Status: Regular Employee Group/Union Affiliation: Non-Union, Non-Exempt Job Level: Individual Contributor Job Category: Administration, Clerical and Support Services Department: BHS/ Family Practice Travel: Yes, 20 % of the Time Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

    External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances.

    About Administration, Clerical & Support Services Careers

    Administration, Clerical & Support Services Careers

    From greeting callers and visitors and answering questions to coordinating schedules and arranging meetings, our administrative, clerical, and support teams consistently demonstrate extraordinary knowledge, skills, and abilities. They provide superior and culturally sensitive service to each other, our members, purchasers, contracted providers, and vendors.

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