Support the Bottom Line — and the Big Picture
Create the financial strategies that affect our patients, medical centers, and future. On this team, you'll provide the strategy recommendations that drive operational and process improvement, as well as face challenging opportunities to influence the future of health care.
Director, Patient Financial ServicesLocation: Portland, OR Additional Locations:
Job Number: 782667 Date posted: 04/19/2019
- Develops and maintains controls within Patient Financial Services (PFS). Manage and develop a high functioning patient billing and collection team that includes manager and supervisor levels that support delegation and oversight. Direct and manage accounts receivable (A/R) to ensure accounts are collected appropriately. Continually assess and develop an organizational structure that supports high performance results. Work in partnership with labor to ensure that the contract in place is monitored and followed. Will require regular meetings, addressing of grievances, job placement issues and possibly negotiations. Identify performance indicators and benchmarks to drive improvement. Develop and maintain departmental policies and procedures to support efficient operations. Develop staff who can analyze and recommend ongoing improvements to processes, procedures, systems. Directs the timely processing of charge and cash posting payments.
- Maintain and follow guidelines of the Sarbanes Oxley requirements; ensure that required audits are completed on a timely basis, and issues identified are researched and addressed on an ongoing basis. Ensure departmental understanding and commitment to compliance with external and internal legal and regulatory billing and collection requirements, in particular, Medicare and other governmental agencies.
- Set annual goals and objectives that support high performance. Motivate staff, support KP values, and insure performance reviews are routinely performed. Responsible for developing regional training strategy, including budget, focus, and process to ensure billing staff is properly trained resulting in compliance with billing guidelines and accuracy / completeness of bills.
- Collaborates with health plan administration, medical and dental operations to provide support in the pursuit and attainment of organizational goals, including setting priorities for strategically focused areas, identifying opportunities for improvement and advising on specific areas of expertise. Serves as liaison to Accounting, Financial and Operations and other related departments to support integrated and coordinated financial operations, including reporting for senior health plan and physician leadership.
- Minimum eight (8) years of progressive hospital patient accounting experience.
- Minimum three (3) years of managing a large patient accounting department.
- Bachelor's degree OR four (4) years of experience in a directly related field.
- High School Diploma or General Education Development (GED) required.
License, Certification, Registration
- Extensive knowledge of governmental compliance rules and issues as it pertains to health care billing, collection and other reimbursement.
- Detailed understanding of billing technical elements such as standard forms and data elements, coordination of benefit and third party liability billing and collection, electronic billing, data edit programs, reimbursement methodologies such as DRGs, APDRGs, APCs, ASCs.
- Functional understanding of health care operations and physician group practices.
- Excellent communication and negotiation skills.
- Ability to resolve complex problems.
- Financial management skills, including the ability to financially analyze data for accounts receivable, operations, budgeting, auditing, forecasting.
- Prior management of a union-represented staff.
- Professional billing in a hospital/clinic setting.
- Certification from HFMA or other related organization.
External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances.
About Accounting, Finance, & Actuarial Careers
Members of our accounting team support corporate projects and lend insight to areas such as financial reporting, tax planning and preparation, and audit management. This team also includes our audit professionals, who partner with financial and operational groups across the organization to analyze budgets and streamline procedures.
Supporting critical business functions such as financial services, national Medicare finance, strategic planning, auditing, and corporate finance, our finance professionals develop the strategies that enable us to meet our financial goals.
Applying probability and statistics to the practical problems of insurance, our actuarial team performs a variety of duties, including calculating the cost of premiums and policy values, preparing statistical studies, and forecasting financial results.
See What People are Saying About Working at KP
Mar 26, 2019
"The best job I have ever had!"
- Positive Outlook
- Approves of CEO
I have been working at Kaiser Permanente full-time for more than a year
Real focus on creating higher quality, more affordable healthcare. Talented coworkers and great mentors. Fabulous benefits.Full Review
Come introduce yourself to a member of the Kaiser Permanente team at an upcoming career or professional event. We look forward to meeting you in person.
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