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Education & Training

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Our employees depend on our education and training professionals to foster their growth and professional development — helping to ensure we continue providing world-class care.

Health Coach - Bilingual (Spanish)

Location: Portland, OR Additional Locations:

Cascade Park Medical Offices 12607 SE Mill Plain B, 12607 SE Mill Plain Blvd., Vancouver,Washington, 98684
Kaiser Sunnyside Medical Center 10180 SE Sunnyside, 10180 SE Sunnyside Rd., Clackamas,Oregon, 97015
North Lancaster Medical Offices 2400 NE Lancaster, 2400 NE Lancaster Dr., Salem,Oregon, 97305
Job Number: 805118 Date posted: 08/01/2019

Deliver telephone-based interventions promoting wellness, self care and chronic condition management using behavior-change approaches. As the recognized behavior change expert, act as a referral and resource for providers, support staff and others throughout the region. Offer members appropriately tailored resources and referrals within the KP system and outside community. Interact and collaborate with clinicians/health care team as needed to coordinate care/service and provide KPNW electronic medical records documentation. To provide trainings/education on the department and its programs and services, as well as behavior change principles and wellness topics to members, clinicians, medical office staff, other Kaiser Permanente employees, employer groups, and the community.

Essential Responsibilities:

  • Conduct client triage to assess and provide appropriate health education services, counsel and motivate clients appropriate to clients' stage of readiness, encourage personal responsibility and reinforce self-care principles. Operate as part of a multidisciplinary team with health care team, pharmacy, etc. Document clients' progress, outcomes, etc. in KPNW electronic medical records, and in department databases as needed. Refer appropriately.

  • Interact with medical staff via KPNW electronic medical records referrals, phone, e-mail, and other means to provide consultation on clients' health education needs.

  • Assist in the development, implementation and evaluation of health education interventions, products and webinars. Review and give input on staff/member communication, policies, protocols, programs and services specific to the health behavior coach team.

  • Facilitate health education interventions/trainings to individuals and groups within and outside of KPNW including but not limited to KPNW staff, members, employer groups and community groups.

  • Represent department to KPNW staff, interregional committees and workgroups, employer groups, professional organizations, community health events and coalitions, worksites and promotional programs.

  • Engage in activities to support department operations: participates in team and staff meetings and continuing education. Provide and participate in peer consult, support, and triage around Health Education Services interventions.

  • Perform other duties which are appropriate to the position as requested.

  • Basic Qualifications:


  • Minimum two (2) years of (full time equivalent) experience with health behavior change/health coaching.

  • Minimum two (2) years of (full time equivalent) experience in an HMO setting or other health care setting.

  • Education

  • Master's degree in health education, education, social work, behavioral sciences, health sciences, or nursing.

  • License, Certification, Registration

  • Certified in wellcoaches or equivalent certificate from an accredited program within one (1) year of hire/transfer.

  • Additional Requirements:

  • Final candidate must pass pre-employment language skill assessment administered over the phone by Kaiser Permanente.

  • Upon hire, must take the next available Kaiser Permanente Qualified Bilingual Staff (QBS) training for continued employment.

  • Advanced knowledge of health behavior change theories and models, including motivational interviewing (showing minimum of 16 hours MI or other health behavior training, CHES certified or equivalent certification).

  • Knowledge of adult learning theories and models.

  • Demonstrated customer-focused service skills.

  • Demonstrated ability to multi-task effectively.

  • Ability to conduct real-time resource and information searches using Internet.

  • Microsoft Office competency.

  • Preferred Qualifications:

  • Minimum two (2) years of experience with addicted populations (preferably tobacco-cessation).

  • Minimum three (3) years of experience with health behavior change/health coaching.

  • Minimum three (3) years of experience working in an HMO setting or other health care setting.

  • Minimum one (1) year of program design, management and evaluation.

  • Current certification in wellcoaches or equivalent accredited program.

  • Knowledge of best practices for tobacco-cessation.

  • Microsoft Access or other database programs.

  • Ability to use data from various sources to report on and inform program performance.
  • Primary Location: Oregon,Portland,North Interstate Services Building 7201 N. Interst Scheduled Weekly Hours: 40 Shift: Variable Workdays: Mon, Tue, Wed, Thu, Fri, Sat, Sun Working Hours Start: Varies Working Hours End: Varies Job Schedule: Full-time Job Type: Standard Employee Status: Regular Employee Group/Union Affiliation: OFNHP - Professionals Job Level: Individual Contributor Job Category: Education / Training Department: Health Engagement and Wellness Services Travel: Yes, 25 % of the Time Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

    External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances.

    About Education & Training Careers

    Careers In Education & Training

    Our education and training teams dedicate their attention to the ongoing development of our many health and business professionals to improve the overall performance of the organization. Work includes identifying training needs, designing learning strategies, defining instructional courses, and harboring an ongoing commitment to leadership development, organizational effectiveness, and instructional management.

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