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Licensed Nurses & Physician Assistants

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Our nurse professionals embody what it means to provide the best patient interactions possible. They also advance the art and science of nursing in a patient-centered, healing environment.

Hospice & Palliative Care Operations Manager

Location: Portland, OR Job Number: 878100 Date posted: 08/27/2020

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Partners with Hospice and Home Based Palliative Care Program Director to develop strategic plans for programs. Develops short and long range program goals and objectives. Plans, identifies, coordinates and implements numerous projects to improve quality and cost-effectiveness of operations and services. Responsible for ensuring the overall quality, consistency and effectiveness of the daily 24/7 operations for the Hospice Program by direct supervision of Hospice/Home Based Palliative Care Team Managers. Responsible to ensure collaboration with CCS and regional care delivery leaders and physicians to provide regional Hospice Care that is compliant with the Hospice Medicare Conditions of Participation, Oregon and Washington state licensure regulations and Joint Commission accreditation standards.

Essential Responsibilities:

  • Clinical Practice: Acts as an expert resource for program and regional leaders in the clinical and regulatory area of practice to ensure hospice/home based palliative care in multiple settings 24/7. Applies knowledge of Hospice and Palliative care and directs the development of standards of care and practice to assure optional patient outcomes. Supervises and directs the development and evaluation of Team Managers talent and performance to achieve maximum Program performance and develop clinical staffing plans. Reviews patient care delivery model and clinical staffing needs.

  • Quality   Improvement: Articulates the organizations, department and program performance improvement program and goals. Develops, implements and maintains quality monitoring processes to assure timely and rapid access for members to produce excellent customer experiences while providing quality, compliant, safe and efficient, effective market leading 24/7 Hospice and Home Based Palliative care services. Supports the Hospice and CCS Quality Managers and assist with the development of quality plan.

  • Communication: Uses established channels of communication to share information, receive feedback and report problems. Establish relationships to effectively communicate flow of information to others (program, regional, national). Collaborates with other regional entities to accomplish the work of the program. Creates and promotes an environment which recognizes and values differences in staff, physicians, patients and communities.

  • Leadership: Responsible for recruitment, retention and professional development of Team Leaders and Team Managers. Develops inter-regional and department relationships for the mission, vision, goals of the program, CCS and organization are achieved. Responsible for own professional growth and supports work life balance. Collaborates with outside vendors/agencies, Hospice Quality Manager and Hospice Team Managers to assure safe transitions of care, spot contract and appropriate billing occur.

  • Financial: Participates in development of budget. Manages within authorized budget and maintains ongoing process of identifying, evaluating and implementing overall cost effectiveness of the services provided. Educates Team Managers on financial implication of team/program operations. Assists with oversight of patients outsourced to agencies outside of agency service area.

  • Basic Qualifications:


  • Minimum three (3) years of progressive nursing leadership experience in the last five (5) years

  • Minimum three (3) years of experience in critical care, oncology, chronic disease management, pain management, geriatrics or palliative/hospice care

  • Education

  • Bachelor's degree in nursing with two (2) years of hospice experience and two (2) years of healthcare leadership experience OR associates degree in nursing with four (4) years of hospice experience and two (2) years of healthcare leadership experience

  • License, Certification, Registration

  • Current Oregon AND Washington RN license required. License in state where assigned required upon hire/transfer, application for license in secondary state required within 2 weeks of hire/transfer and must be obtained within 6 months

  • Certification of Hospice and Palliative Nurses (CHPN) required within 1 year of hire/transfer

  • Basic Life Support (BLS) for HealthCare Providers required within 60 days of hire/transfer

  • Valid state driver's license required upon hire/transfer

  • Additional Requirements:

  • Ability to collaborate with regional departments, National Palliative Care resources, KP's CMI and Palliative Care Team to leverage best practices

  • Proven leadership skills

  • Working knowledge of quality, risk management, and infection control principles

  • Thorough knowledge of Hospice Medicare Condition of Participation, Oregon and Washington state licensure regulations, and Joint Commission accreditation standards

  • Knowledge of continuous quality improvement principles

  • Demonstrates customer-focused service skills

  • Ability to effectively utilize computerized medical records

  • Proficiency in use of Microsoft Office software with mastery of word and excel

  • Ability to collect, analyze, and report statistically meaningful quality and utilization data

  • Excellent written and verbal communication skills; analytical problem-solving skills; well developed project management skills; competent quantitative skills

  • Preferred Qualifications:

  • Minimum four (4) years of previous experience in a similar role

  • Minimum five (5) years of demonstrated knowledge in area of clinical expertise

  • Minimum two (2) years of hospice or related billing experience

  • Master's degree in nursing, business administration, or public health

  • Demonstrated understanding of financial/economic principals

  • Demonstrated understanding of Nurse Practice Act, Labor Law, all related contracts, workmen's comp, HR policies and procedures, OSHA, Employee benefits, National Compliance, Labor Management Partnership
  • Primary Location: Oregon,Portland,Montgomery Park 2701 NW Vaughn St. Scheduled Weekly Hours: 40 Shift: Day Workdays: Mon, Tue, Wed, Thu, Fri, Sat, Sun Working Hours Start: Variable Working Hours End: Variable Job Schedule: Full-time Job Type: Standard Employee Status: Regular Employee Group/Union Affiliation: Salaried, Non-Union, Exempt Job Level: Manager with Direct Reports Job Category: Nursing Licensed Department: Continuing Care Services Travel: Yes, 10 % of the Time Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

    External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances.

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