Skip to Main Content

Kaiser Permanente Careers

Information Technology

IT Business Operations Consultant

Location: Portland, OR Additional Locations:
Job Number: 842406 Date posted: 11/12/2019
Description:
As a IT Business Operations Consultant you will:
1. Work collaboratively with Senior Business Leaders, their directs, and IT Business Relationship Managers on a range of initiatives from program and technology evaluation, current complex issues and future plans and operations.
2. You'll leverage the ability to speak in business, clinical and technology language as required for the audience, synthesizing technical data for business leadership and translating business need into a complex technology organization.
3. In collaboration with team members use multiple approaches, tools and subject matter expertise including: Capabilities based analysis, enterprise architecture discipline and products, maturity and readiness models, Business Analysts, Solution Consultants and experts across the business.
4. Develop holistic and executable plans to address technology evaluations, investments by line of business, infrastructure needs and other business impacting areas
5. Act as a consulting practice owner including: Developing thought content through work experience, identifying future work for the organization, being a self-starter, being flexible as a leader or a contributor and standardizing practices with peers to ensure the best, longest surviving products for the business.


This position manages information relevant to forecasting business's future technical and operational information need and manages business and/or technology plans to ensure capability for alignment with business unit and KP's national and regional strategies. This role provides support to senior leadership by providing information regarding business systems, data and process initiatives and to cross-functional management and leadership by providing information regarding business and technology issues.This position also manages the implementation of technology or business process integration plans, and manages systems and business process activities.

Essential Responsibilities:
  • Conducts or oversees business-specific projects by applying deep expertise in subject area; promoting adherence to all procedures and policies; developing work plans to meet business priorities and deadlines; determining and carrying out processes and methodologies; coordinating and delegating resources to accomplish organizational goals; partnering internally and externally to make effective business decisions; solving complex problems; escalating issues or risks, as appropriate; monitoring progress and results; recognizing and capitalizing on improvement opportunities; evaluating recommendations made; and influencing the completion of project tasks by others.
  • Practices self-leadership and promotes learning in others by building relationships with cross-functional stakeholders; communicating information and providing advice to drive projects forward; influencing team members within assigned unit; listening and responding to, seeking, and addressing performance feedback; adapting to competing demands and new responsibilities; providing feedback to others, including upward feedback to leadership and mentoring junior team members; creating and executing plans to capitalize on strengths and improve opportunity areas; and adapting to and learning from change, difficulties, and feedback.
  • Provides recommendations to higher levels regarding the development and definition of the business/technology strategy by managing the input from lower levels.
  • Manages the processes of region-wide, complex information systems needs in project areas such as new business operating models, innovative approaches to IT solutions support, market research of emerging or available product functionality and operational readiness assessment.
  • Provides support to senior leadership by providing information regarding business systems, data and process initiatives.
  • Provides support to cross-functional management and leadership by providing information regarding business and technology issues.
  • Provides consultation and guidance to ensure technology or process owners have access to the required information and training for effective system or process operations.
  • Develops, prepares, and utilizes reports to track operational performance across the full system lifecycle within and across business functions or areas.
  • Tracks annual IT projects, staffing, purchasing, operations, and/or capital budgets.
  • Supports senior leadership in reviewing performance metrics and outcomes to drive ongoing operational change and improvements.
  • Conducts, reviews, and summarizes research on topics related to technology and business initiatives for lower levels and customers.
  • Analyzes identified problems in technology and business solutions to determine cause and desired resolution.
  • Responsible for technologies, systems solution design, data, and metrics in alignment with the organization's vision, goals and objectives.
  • Responsible for the preparation of source documents and technical/business manuals and monitors the use of established and documented IT processes, tools, and best practices.
  • Partners with departments and IT managers to support the development and testing of business continuity and disaster recovery-procedures and infrastructure procedures.
  • Updates and maintains a knowledge repository of current technology and business processes for designated department or business area .
  • Provides recommendations to higher levels regarding the development and definition of the business/technology strategy by managing the input from lower levels.
  • Manages the processes of region-wide, complex information systems needs in project areas such as new business operating models, innovative approaches to IT solutions support, market research of emerging or available product functionality and operational readiness assessment.
  • Provides support to senior leadership by providing information regarding business systems, data and process initiatives.
  • Provides support to cross-functional management and leadership by providing information regarding business and technology issues.
  • Provides consultation and guidance to ensure technology or process owners have access to the required information and training for effective system or process operations.
  • Develops, prepares, and utilizes reports to track operational performance across the full system lifecycle within and across business functions or areas.
  • Tracks annual IT projects, staffing, purchasing, operations, and/or capital budgets.
  • Supports senior leadership in reviewing performance metrics and outcomes to drive ongoing operational change and improvements.
  • Conducts, reviews, and summarizes research on topics related to technology and business initiatives for lower levels and customers.
  • Analyzes identified problems in technology and business solutions to determine cause and desired resolution.
  • Responsible for technologies, systems solution design, data, and metrics in alignment with the organization's vision, goals and objectives.
  • Responsible for the preparation of source documents and technical/business manuals and monitors the use of established and documented IT processes, tools, and best practices.
  • Partners with departments and IT managers to support the development and testing of business continuity and disaster recovery-procedures and infrastructure procedures.
  • Updates and maintains a knowledge repository of current technology and business processes for designated department or business area .
  • Minimum Qualifications:
  • Minimum four (4) years in a leadership role working with project or functional teams.
  • Bachelor's degree in Business Administration, CIS, Mathematics, or related field and minimum eight (8) years experience in business operations, IT consulting, business analysis, or a related field. Additional equivalent work experience may be substituted for the degree requirement.

  • Preferred Qualifications:
  • Two (2) years supervisory experience.
  • One (1) year managing operating or capital budgets.
  • Two (2) years experience in capacity planning, demand management, and workforce planning.
  • Two (2) years of work experience in a role requiring interaction with executive leadership (e.g., Vice President level and above).
  • Three (3) years experience working on cross-functional project teams.
  • Four (4) years experience in business case development and analysis.
  • Three (3) years experience working for a health care organization.
  • Three (3) years experience working for an IT organization.
  • Two (2) years experience working on projects or programs requiring the integration of cross-functional technology and/or business solutions.
  • Four (4) years consulting experience in clinical administration.
  • Four (4) years consulting experience in health plan administration.
  • Master's degree in Business Administration, CIS, Mathematics, or related field.
  • Accredited process certification (e.g., Six Sigma, Lean IT).
  • PMI certification.
  • Certified Business Analyst Professional (CBAP) or other comparable business analyst or IT consulting certification.
  • Primary Location: Oregon,Portland,Kaiser Permanente Building 500 NE Multnomah St. Scheduled Weekly Hours: 40 Shift: Day Workdays: Mon, Tue, Wed, Thu, Fri, Working Hours Start: 8:00 AM Working Hours End: 5:00 PM Job Schedule: Full-time Job Type: Standard Employee Status: Regular Employee Group/Union Affiliation: Salaried, Non-Union, Exempt Job Level: Individual Contributor Job Category: Information Technology Specialty: IT Business Operations Department: CDTS-NW Consulting Travel: Yes, 10 % of the Time Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

    External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances.
    Glassdoor Logo

    See What People are Saying About Working at KP

    Mar 9, 2019

    "Repeatedly voted Best Place to Work"

    Glassdoor Ratings

    Former Employee - IT Business Support Lead

    • Recommends
    • Neutral Outlook
    • Approves of CEO

    I worked at Kaiser Permanente full-time for more than 8 years

    Pros

    Great company paid benefits, learning opportunities, diverse company base, flexible telecommute policy Full Review

    More Kaiser Permanente Ratings & Reviews (5,932)

    Thanks
    to Our
    Employees

    Kaiser Permanente has been named one of the 2019 Best Places to Work. Check out what our employees like best about working at KP!

    glassdoor 2019 Best Places to Work - Employees' Choice

    Our Events

    Come introduce yourself to a member of the Kaiser Permanente team at an upcoming career or professional event. We look forward to meeting you in person.

    Recently Viewed Jobs

    You do not have any recently viewed jobs.

    Join Kaiser Permanente's Talent Network

    Please fill out the fields below and click "Join Now" to receive information about opportunities that relate to your selections.

    Interested InSearch for a category and select one from the list of suggestions. Search for a location and select one from the list of suggestions. Finally, click “Add” to create your job alert.

    Interested in internships or early career opportunities? Click here to join our University Talent Network. Are you a Veteran? Click here to join our Military Talent Network.