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Kaiser Permanente Careers


Deliver Expert Advice

Alongside physicians, clinicians, and patients, you'll work as a respected and vital member of our care delivery team. Providing information and recommending treatment programs that support our proactive philosophy, you'll approach health from a holistic perspective that includes alternative therapies and lifestyle changes in addition to the latest medications.

Pharmacy Manager (Portland, Oregon)

Location: Portland, OR Additional Locations:
Job Number: 774642 Date posted: 02/27/2019
Directing, coordinating and supervising all aspects of pharmacy services within the location to support the department's mission of providing safe, appropriate, accessible, cost effective, high quality pharmacy services in a satisfying manner both to those who receive and those who provide the service. Additionally, accountable for area-wide program design, implementation, maintenance and evaluation responsibilities e.g. pharmacy improvement projects, acts as assistant to Service Area Manager, and assists in mentoring new supervisors.

Essential Functions:
- Organize, supervise and operate location pharmacy services in a cost effective manner; develop, implement and evaluate ongoing design and workflow changes that improve the daily work methods, productivity, service, and resource utilization by staff and members. Perform all aspects of budget accountability for the location; administer the operating budget for the location; assist the Service Area Manager and other location department managers by providing necessary resource information that could impact other cost centers. Routinely monitor ledgers, financial and productivity reports that correlate staffing, drug costs and other operating expenses with work volume. Maintain sound asset management practices and routinely communicate the importance of asset accountability. Develop, design, implement, coordinate, and evaluate area-wide programs and projects as assigned by the Regional Pharmacy Manager and/or Pharmacy Service Area Manager e.g. managerial mentorship, professional development, quality improvement, quality assurance, member service, etc. Accountable for implementing programs to enhance drug therapy and ensure effective and efficient methods of formulary management consistent with department and program goals, objectives, strategies and missions; mentor and develop supervisors in addition to recruitment of potential supervisors.
- Develop and retain a competent, motivated professional staff; recruit, interview, select, hire, orient, train, evaluate, counsel, discipline and terminate if necessary all pharmacy staff for the location (supervisor, technicians, pharmacist-in-charge, pharmacists, pharmacy assistants, pharmacy technicians, pharmacy interns) in accordance with organizational, legal, regulatory, organized labor and quality of life standards, policies and regulations. Direct the provision of satisfying pharmacy services to all Kaiser Permanente members; monitor and sustain pharmacy services in compliance with state and federal laws, all regulatory bodies, established quality standards and organizational service standards e.g. The Service and Behavior Guidelines. Implement and monitor member satisfaction measures. Personally investigate, respond and resolve member inquiries and concerns within the location.

- Integrate and effectively coordinate location pharmacy services with other departments, physicians, other health care professionals and medical office/medical center administration; maintain a productive, collaborative working relationship within the department and the facility; identify and report issues identified as expanding beyond location boundaries; assist the Service Area Manager in resolving such issues where appropriate. Develop, implement, mentor and evaluate ongoing quality assurance and quality improvement monitors; reports outliers to the Service Area Manager; initiate action (s) to address outliers and return them to compliance with established quality standards as defined at the location and/or departmental level.
- This job description is not all encompassing.
Basic Qualifications:
- Minimum five (5) years of contemporary pharmacy practice preferably in a managed care setting and/or one (1) year Residency or Fellowship or equivalent healthcare experience.

- Minimum three (3) years of experience with first line supervision or comparable leadership experience, preferably in a health care setting.
- Documented experience in program development, implementation and assessment.
- High School Diploma or General Education Diploma (GED) required.
License, Certification, Registration
- Current pharmacy licensure in Washington or Oregon (whichever is applicable to the location and area) in good standing.
Additional Requirements:
- Thorough working knowledge of state and federal pharmacy laws, regulatory requirements and professional practice standards.
- Thorough knowledge of contemporary pharmacy practice.
- Working knowledge of principles of supervision, personnel management, contract administration, financial analysis, asset management and auditing techniques.
- Demonstrated contemporary pharmacy skills and vision.
- Demonstrated and proven communication and interpersonal skills.
- Demonstrated ability to use good judgment and decision making while coping in a stressful, busy environment daily; ability to respond calmly, courteously and effectively in stressful situation.
- Demonstrated ability to plan for and organize the daily work with limited resources and time.
- Demonstrated time management skills.
- Demonstrated effective professional role-model.


Preferred Qualifications:

- Minimum five (5) years of contemporary pharmacy practice in a managed care setting preferred.
- Minimum three (3) years of experience with first line supervision or comparable leadership experience in a health care setting preferred.
- Minimum five (5) years of supervisory experience, preferably in a pharmacy or health care setting.

- Postgraduate business, pharmacy or management degree, certification or residency preferred.
- Pharmacy licensure in Washington and Oregon.
- Previous leadership position at Kaiser Permanente e.g. location supervisor, pharmacist-in-charge, pharmacist specialist preferred.
- Thorough knowledge of supervisory/managerial techniques and skills.
- Current working knowledge of organizational policies, procedures, and labor agreements.
- General knowledge of business practices in a prepaid group practice setting.
- Working knowledge of all automated systems (TOPS, MIPS, CAPPS, ARC, Epicare, Phone Systems, Bergen).
- Demonstrated keyboarding skills.
- Demonstrated ability to cope with stressful, busy environment with a professional, controlled demeanor.

Primary Location: Oregon,Portland,Gateway Medical Offices 1700 NE 102nd Ave. Scheduled Weekly Hours: 40 Shift: Variable Workdays: Mon, Tue, Wed, Thu, Fri, Sat, Sun, Schedule varies to meet demand Working Hours Start: Varies Working Hours End: Varies Job Schedule: Full-time Job Type: Standard Employee Status: Regular Employee Group/Union Affiliation: Salaried, Non-Union, Exempt Job Level: Manager with Direct Reports Job Category: Pharmacy Specialty: Management Department: Gateway Pharmacy Travel: Yes, 5 % of the Time Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances.

About Pharmacy Careers

Pharmacy Careers

Whether you're a resident, technician, or specialist, you'll find a wide array of clinical services in our progressive practice environment. In addition to outpatient, inpatient/hospital, and ambulatory care/clinical opportunities, we maintain specialized pharmacy services, automated refill pharmacies, regional call centers, drug information services, and pharmacy analytical services. In fact, our mail-order pharmacy was ranked highest in customer satisfaction by a J.D. Power U.S. Pharmacy Study.

Our pharmacists also have access to a wealth of information and integrated technologies, meaning you have the information you need at your fingertips, enabling you to make the right decisions, expedite patient care, and actively participate in your patients' health.

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