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Program Manager/Technical Editor

Primary Location Portland, Oregon Job Number 1123046 Date posted 10/26/2022
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Act as primary administrator of the electronic document assembly/management system and annual changes database. Apply effective execution and project management strategy to manage the annual contract changes process working interdepartmentally as well as departmentally to reach consensus or make decisions. Document decisions, including the rationale and owners of the decisions, and ensure contract changes are implemented in the document management system and in other contractual documents. Identify subject matter experts throughout the company, form workgroups to identify and resolve issues that require contractual changes or changes to business practices. Develop and produce a wide variety of reports. Edit the work of team members to ensure quality control, adherence to regulatory requirements and department best practices. Mentor staff for professional development and skill building in the areas of software education and editing/writing.

Essential Responsibilities:

  • Project management. Manage the annual contract changes process including: identify subject matter experts and form interdepartmental workgroups to identify and resolve issues that require contract changes, facilitate meetings, research issues, track and monitor milestones and decisions in databases, provide status reports, provide technical writer with completed research on confirmed business practices to be written in the contract, facilitate approvals of revised contract text, and ensure that solutions are implemented as agreed. On an ad hoc basis, manage special projects with high internal and external visibility and tight deadlines. Lead and participate in various committees, project teams, and work groups at the regional and national level as needed.

  • Serve as primary systems administrator for department databases and contract creation/management system. Identify and coordinate implementation of system enhancements and remediation. Document issues related to contract language changes. Develop and build systems used to create contracts and related documents. Enter approved text into the system. Create and distribute a wide variety of reports. Write policies and procedures on how to use department systems and best practices. Troubleshoot technical issues and provide training to other team members.

  • Review and edit a large volume and variety of EOCs and related collateral to improve accuracy, consistency and regulatory compliance. This includes: Verify accuracy of content against regulatory requirements or by independent fact checking. Edit drafts against internal standards for tone, style, ease of use, general appeal, clarity, and effectiveness, and against third-party and regulatory requirements as applicable. Proof drafts for technical accuracy and provide instruction to contract coordinators and feedback to the technical writer. Act as resource on contract and related collateral content.

  • Responsible for the design and maintenance of the department website to ensure content is up to date and meets the needs of users. As the site owner, determines appropriate and effective design and updates on a regular basis.

  • In consultation with department manager, train and mentor staff on department procedures and software systems to ensure adherence to best practices.

Basic Qualifications:



  • Minimum two (2) years as an electronic system administrator, database manager or equivalent experience using Access and other databases, including report generation.

  • Minimum two (2) years as a project manager or significant participation in large projects, improvement or remediation efforts.

  • Minimum three (3) years of experience applying technical writing skills and editing ones own work and/or the work of other writers in an insurance, legal, technical or marketing-related field to produce contracts, technical manuals or other technical publications.



  • Bachelors degree OR four (4) years of experience in a directly related field.

  • High School Diploma or General Education Development (GED) required.


License, Certification, Registration

  • N/A


Additional Requirements:

  • Thorough knowledge of standard principles of writing (English usage, grammar, syntax) and conventions of contract writing as well as advertising and marketing copywriting.

  • Thorough knowledge of desktop publishing, creating and implementing style sheets, database development, reporting, trouble shooting, document management processes, and design and development of contracts or similar documents.

  • Thorough knowledge of editing techniques and notation.

  • Working knowledge of the technical construction of contracts or other legal or technical manual types of documents.

  • Thorough knowledge of project management tools, methods, and strategies.

  • Excellent writing and typing skills.

  • Ability to edit contracts or other legal or technical products, and related collateral in a wide variety of formats and styles, in electronic media applications.

  • Highly developed analytical skills.

  • Demonstrated ability to assess complex regulatory requirements, describe them in concise, accurate summary form and communicate effectively about complex, detailed issues and ideas.

  • Excellent skills for planning, organizing, managing time, setting priorities, managing projects, and facilitating meetings.

  • Ability to focus on details consistently, despite deadlines and heavy workloads.

  • Ability to find creative solutions to problems.

  • Ability to work successfully with standardized work flow processes to enhance efficiency and quality.

  • Ability to develop databases and reports, as well as the ability to use word processing, e-mail, and other desktop publishing programs efficiently and effectively.

  • Excellent teamwork, interpersonal, and listening skills.


Preferred Qualifications:

  • Masters degree in business, communications, or legal field.

  • Basic knowledge of Oregon and Washington insurance regulations related to EOCs and insurance benefit summaries.




  • Can be located in any KP region. 

Primary Location: Oregon,Portland,Kaiser Permanente Building Scheduled Weekly Hours: 40 Shift: Day Workdays: Mon, Tue, Wed, Thu, Fri Working Hours Start: 08:00 AM Working Hours End: 05:00 PM Job Schedule: Full-time Job Type: Standard Employee Status: Regular Employee Group/Union Affiliation: NUE-PO-01|NUE|Non Union Employee Job Level: Individual Contributor Department: Po/Ho Corp - National BETS Operations - 0315 Travel: No At Kaiser Permanente, equity, inclusion and diversity are inextricably linked to our mission, and we aim to make it a part of everything we do. We know that having a diverse and inclusive workforce makes Kaiser Permanente a better place to receive health care, a more supportive partner in our communities we serve, and a more fulfilling place to work. Working at Kaiser Permanente means that you agree to and abide by our commitment to equity and our expectation that we all work together to create an inclusive work environment focused on a sense of belonging and wellbeing.

Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.