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Our sales and account management team drives our mission of providing high-quality, affordable health care services to improve the lives of our members and communities. Working for an industry leader in health care, you’ll be provided with the tools to help you grow in your career and make a difference with the work you do each day. We’re pioneering preventive medicine, conducting comprehensive research, and advancing integrated care, and our sales and account management team forges our story and connects us to those we serve.

Success Profile

These are the traits of the most successful members of our sales and account management team.

  • Communicator
  • Entrepreneurial
  • Persuasive
  • Strategic
  • Mission Driven
  • Tenacious

What Our People Say

Nicole T

District Sales Manager

I started with Kaiser Permanente more than 18 years ago with one thought in mind: I wanted a career, and thankfully I found exactly what I was looking for and more. I enjoy working for Kaiser Permanente because my contributions to the organization are recognized; I am not a doctor or a nurse, but I believe the work I do each day does make a difference in the lives of our members and communities. Kaiser Permanente’s commitment to their employees is astounding!

Kelsey L

Senior Account Manager

Kaiser Permanente is a welcoming and collaborative environment. The organization does a great job of showing how much the staff is valued, which is evident in their focus on equity and inclusion and work-life balance. I am proud to work for an organization that ensures I have the support and tools I need to be successful in my role, as well as ample opportunities for professional growth. I feel valued as an employee of Kaiser Permanente.

Maya M

Area Director

At Kaiser Permanente I am continually growing and learning, there’s always enough variety to keep me engaged and enough repetition to ensure I’m knowledgeable in all areas should a question or challenge arise. I love being in a position where I can impact professional lives, build a sales culture, and interact with the marketplace on a regular basis. I believe the Kaiser Permanente genuinely wants me to succeed and they always provide the support needed to ensure that success.

Jilzy C

Associate Account Manager II

In my current role I am constantly collaborating with my managers, the account managers they support, and ultimately the members we serve. I am frequently challenged with new opportunities and projects, which has allowed me to grow into being a valued partner with ideas that are respected and implemented. Being part of Kaiser Permanente feels like being part of a family. I have colleagues that foster my growth, invest in my development, and care about me both personally and professionally.

Benefits

Our compensation and benefits are designed to help you and your family stay healthy and thrive in and beyond work.

  • Medical, Vision, & Dental

  • Retirement Plans

  • Educational Opportunities & Tuition Reimbursement

  • Career Growth & Development

  • Generous Incentives, Awards, & Recognition

More About Kaiser Permanente

Our Culture

  • We feature a collaborative approach to work that includes supporting and driving each other to greater success.
  • Here, you’ll find opportunities for networking, mentoring, skill building, and leadership training.
  • Our teams are a richly diverse and tight-knit community that offers opportunities for outreach, healthy lifestyles, and more.
  • Everyone has access to tools and training opportunities that allow you to grow in your career and build relationships.

Our Mission

To provide high-quality, affordable health care services and to improve the health of our members and the communities we serve

Sales Executive/Representative - Direct I - Medicare

Primary Location Portland, Oregon Job Number 1074572 Date posted 05/16/2022
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Description:
Location:  Lane County 




Accountable for managing a sales territory and strategic plans to achieve sales goals and strategic objectives by cultivating new client relationships and closing sales. Initiate and maintain mutually beneficial business relationships in order to grow membership and drive margin. Implement new sales plans and effective marketing strategies and positions the organization competitively. Prospect and qualify appropriate new business opportunities, gain commitment to do business with KP, and ensure high quality customer experience. Develop a culture of collaboration and accountability between sales and other key internal/external partners.




Essential Responsibilities:



  • Define and develop sales opportunities for membership growth.

  • Meet monthly/annual sales targets through outbound prospecting, phone and field sales presentations, and closing of prospective customers.

  • Develop and execute sales strategy for maximizing member and revenue growth.

  • Complete review and analysis of sales strategies and communicate lessons learned and future strategies.

  • Participate in industry related associations and organization activities.

  • Maintain e-mail database for all referral channels for e-communication.

  • Engage in marketing activities in all identified traditional and alternative distribution channels.

  • Develop internal relationship with KP stakeholders in order to maximize KP resources and conduct community outreach and development programs.

  • Work collaboratively with referral channel resources to maximize sales opportunities.

  • Ensure accurate enrollment processes.

  • Prospect and qualify appropriate new business opportunities.

  • Identify and qualify prospects.

  • Assess prospects and prioritize best opportunity sales.

  • Maintain accuracy of prospect database.

  • Develop a channel plan.

  • Report channel profile and performance results to management.

  • Work collaboratively with internal and external partners on strategies for targeted prospects and final sales efforts.

  • Develop and maintain targeted prospect list and outreach efforts to both the purchasers and centers of influence (referral sources).

  • Ensure timely follow-up on customer/broker issue and concerns.

  • Contribute to competitively positioning KP in the marketplace.

  • Identify key competitors in the marketplace.

  • Share competitive information with Sales and Marketing team.

  • Use competitive information to identify trends.

  • Collect, aggregate, and report competitive developments and trends for organizational strategic planning.

  • Collaborate with others in KP to develop competitive strategy.

  • Articulate KP position on significant business issues.

  • Seek opportunities for improving KP image/visibility in the community.

  • Develop strong relationships with community leaders, civic organizations, and centers of influence.

  • Consult with referral channels and customers to demonstrate value and build commitment to KP.

  • Create credibility with account contacts by demonstrating knowledge of each purchasers unique benefit package and builds awareness about added services.

  • Keep referral channels informed on health care industry trends and KP development.

  • Responsible for demonstrating and teaching brokers KP online technology.

  • Identify customers needs and recommend appropriate solutions, linking KP mission, vision and values, key quality measures, key care management initiatives, and current services initiatives.

  • Work collaboratively with community influencers, KP medical office administrators, brokers and KP employees to enhance the knowledge and buying experience of prospective members.


Minimum Qualifications:



  • Minimum two (2) years of sales or customer service experience within an office setting analyzing and resolving customer problems or field sales role.




  • High School diploma or General Education Development (GED).




  • Accident and Health Insurance License (in location where applicable) within 3 months of hire




  • Drivers License (in location where applicable)




  • Proven track record of successful sales dealing with high-levels of issue complexity and relationship sensitivity.

  • Proficiency in computer and analytic skills.

  • Proficiency in effective verbal and written communication skills.

  • Reliable, insured transportation and a valid drivers license.

     



Preferred Qualifications:



  • One (1) year of healthcare experience working within an office setting.

  • One (1) year of experience working with healthcare claims.

  • One (1) year experience in marketing, business development, and/or managing business to business relationships in the healthcare industry.

  • Previous experience working with regulations related to marketing, benefits, enrollment and other guidelines as governed by regulatory agencies.

  • Previous experience selling to the individual consumer.

  • Bilingual

  • If Medicare: Previous experience selling Medicare products.

  • If Medicare: Successful completion of AHIP Sponsored Medicare Marketing Training and KP Individual Medicare Product and Benefit training and/or other CMS required courses.

  • Bachelors in marketing, finance, business administration.


Primary Location: Oregon,Portland,Kaiser Permanente Building Scheduled Weekly Hours: 40 Shift: Day Workdays: Mon, Tue, Wed, Thu, Fri Working Hours Start: 08:00 AM Working Hours End: 05:00 PM Job Schedule: Full-time Job Type: Standard Employee Status: Regular Employee Group/Union Affiliation: NUE-NW-01|NUE|Non Union Employee Job Level: Entry Level Department: Kaiser Permanente Building - HP Mgr-Medicare Group - 1008 Travel: Yes, 50 % of the Time Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

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