Health Education Assistant
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- Provides excellent customer service that support behavior change, health promotion and organizational priorities.
- Assesses individual patient's needs, consults and recommends appropriate health education resources/services.
- Manage and process referrals to Health Education and book and register patients to appropriate health education resources and services.
- Respond to member requests, answer department phone and refer to other services or departments as needed.
- Conducts basic presentations (non-clinical) on health education member resources.
- Provides programmatic support for clinical initiatives that support department goals.
- Maintains daily operation of the Health Education Center(s) and Health Education classes, programs and initiatives.
- Coordinates Health Education class and program logistics and promotional materials (e.g. conduct reminder calls or secure messages).
- Support one to one appointments with Educators by booking, rooming, and providing support scheduling and appointment availability by uploading information into KP booking system.
- Registration and recovery registration of health education classes and one to one appointments.
- Orders supplies; stock Health Education Centers; track inventory, vendor management.
- Process sales and class fees, cash handling, inventory management.
- Document services provided by Health Education using internal KP clinical systems.
- Assists members in the utilization of Kaiser Permanente member-facing technology tools
- Patients are active on member facing online tools and utilize telehealth services
- Educate and orient members on member-facing technology tools (My Doctor Online, online videos, and phone applications) including kp.org registration and taking member photo.
- Coordinate work of health education volunteers and interns.
- Ensure all volunteer staff are engaged and support the mission and goals of Health Education department.
- Performs other related duties as assigned by management.