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Director Care Management/Network Hospital Operations

Location Renton, Washington Job Number 1017856 Date posted 01/17/2022
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Director position overseeing Network Hospital Operations for the North Sound Partner Hospitals and Care Management

Job Summary:

Acts as the strategic, administrative and operations leader for all managers and staff providing health care services in owned and Partner Hospitals. Works collaboratively with designated medical staff leaders to ensure that standard work is fully implemented to optimize the patients care and service experience while achieving clinical and financial performance goals. Leads and/or partners with an interdisciplinary team of specialty, primary care, pharmacy, ancillary service and business operations managers to assure the alignment and integration of services within the Partner hospitals and with the transition of patients at the end of their hospital stay.

Essential Responsibilities:

  • Lead and direct the Care Management operations of assigned Partner Hospitals. Collaborate with service line leaders for specialty services, primary care, urgent care, pharmacy, laboratory, behavioral health, ancillary service and business operations to assure that all services within the Partner Hospitals are aligned with the needs of our patients. Assure that the medical center provides quality care, access, and service within available budgeted funds and in a way that results in a consistently superior customer experience. Resolve system issues within and across services.

  • Develop, lead, coach and support a management structure that enables the achievement of Kaiser Foundation Health Plan of Washington and Care Delivery Division business objectives, including optimal utilization of human and financial resources. Foster a work environment that supports teamwork, open communication and engagement for both WPMG providers and KFHPWA staff. Establish and communicate standards of performance, provide timely performance feedback and assure accountability to the established expectations. Sponsor/lead change and improvement initiatives.

  • Participate in the development of strategic plans. Lead the implementation of strategic plans, annual goals, work plans, policies and budgets services in a way that is consistent with the business plans of KFHPWA and WPMG. Communicate and model the vision of the organization, division/subdivision, and/or district. Establish and communicate program direction. Link budget decisions and resource allocations to strategic initiatives.

Basic Qualifications:


  • Minimum seven (7) years of progressively responsible health care management including demonstrated success in managing staff and financial resources.


  • Masters degree in business, health care administration, or related field or Masters degree in Social Work

License, Certification, Registration

  • Basic Life Support required at hire

  • Registered Nurse License (Washington) required at hire OR Licensed Independent Clinical Social Worker (Washington) required at hire


Additional Requirements:

  • Human resources management and development.

  • Leadership effectiveness.

  • Financial management.

  • Ability to constructively challenge established ways of doing things and lead change.

  • Systems thinking and systems development skills.

  • Strategic planning.

  • Knowledge of modern health care management in an integrated health care delivery system.

  • Regulatory requirements.

  • Verbal and written communication skills.

  • Customer service.

  • Identifying and meeting customer requirements, selecting and developing managers, and working effectively with medical staff.


Preferred Qualifications:

  • Knowledge of health maintenance organizations and managed care environments.

  • Three (3) to five (5) years of experience in a clinical setting.

  • Three (3) years of experience managing clinical staff, including management level personnel

  • Centralized inpatient administration.

  • Regulatory requirements.

  • Masters degree in nursing

Primary Location: Washington,Renton,Renton Administration - Glacier Scheduled Weekly Hours: 40 Shift: Day Workdays: Mon, Tue, Wed, Thu, Fri Working Hours Start: 08:00 AM Working Hours End: 05:00 PM Job Schedule: Full-time Job Type: Standard Employee Status: Regular Employee Group/Union Affiliation: NUE-WA-04|NUE|Non Union Employee Job Level: Director/Senior Director Department: Renton Admin Glacier - Utilization Mgmt-Admin - 1130 Travel: Yes, 50 % of the Time Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances.