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Clinical Support

Support Starts With You

The backbone of our care team, you will greatly impact the work of our clinicians and physicians as well as improve our patients' experiences.

Health Care Guide - New Clinic (1.0 FTE, South Lake Union)

Location: Renton, WA Job Number: 732705 Date posted: 09/11/2018
Description:
The Health Care Guide brings value to Primary Care by facilitating access to solutions, quality outreach, goal setting, problem solving, navigation, and closing the loop on open tasks. A focus area for guides is coaching around lifestyle changes to promote health and well-being. The Health Care Guide may room patients, check vital signs, and manage flow within the clinic. The Health Care Guide maintains working relationships with KPWA teams to improve coordination and integration. Communication with members may be face-to-face or virtual, real time or asynchronous. Health Care Guides are accountable for a defined population, can initiate encounters, and document in the electronic medical record.

Essential Responsibilities:
  • Capture relevant information about the patient's health and healthcare experience, take vitals, administer point-of-care testing, and perform standard age and condition-appropriate screening assessments.
  • Take responsibility (in partnership with providers) for the health of a population of patients and monitor and track whether those patients are up to date on preventive measures.
  • Provide disease specific self-care education and coaching to members enrolled in disease management programs.
  • Identify transitional care gaps and coach members to access appropriate services Identify needed community and medical/behavioral services to support members' goals and coach members to access them.
  • Identify member's clinical and non-clinical needs and report to appropriate care team member.
  • Use motivational interviewing skills to develop short and long-term goals with members.
  • Using evidence-based information and coaching skills, will work with members to set health related goals and develop and implement effective strategies to reach those goals.
  • Establish healing relationships with members and families.
  • Coach patients using an action-planning model based on motivational interviewing techniques.
  • Assist with the coordination of care across the continuum, such as: scheduling appointments with specialists, coordinating referrals, and sharing or transferring information with the patient's internal and external care team.
  • Regularly monitor member's progress towards meeting their health goals and communicate progress to interdisciplinary team.
  • Document all interactions and coaching sessions, assessments, care plans, and interventions in EPIC system Documents member goals, clinical data, behavioral outcomes, and administrative details of all assigned members.
  • Consult and collaborate with interdisciplinary team, other internal departments, particularly health services and medical management, to support multidisciplinary care.
  • Participate broadly in the daily operations of a primary care practice, such as: Answering incoming phone calls, assisting with front desk inquiries, and ensuring general upkeep of the clinical space.
  • Other duties as assigned.
  • WE ARE LOOKING FOR CANDIDATES WHO ARE EXCITED TO ENTER THE HEALTHCARE INDUSTRY AND EXPLORE NEW CAREER OPPORTUNITIES. YOU WILL BE PROVIDED WITH ON THE JOB TRAINING SKILLS AND WORKING TO DESIGN A NEW ROLE WITHIN OUR INNOVATIONS CLINICS! THE INITIAL WORK OF THIS POSITION WILL BE TO PARTNER WITH INNOVATION AND PRIMARY CARE TO DEFINE ROLE RESPONSIBILITIES, JOB SPECIFICATIONS AND HOW A HEALTH CARE GUIDE WILL INTERACT WITH A PRIMARY CARE TEAM AND PATIENTS.  WE ARE LOOKING FOR LIFELONG LEARNERS, EXCITED ABOUT REDEFINING HOW WE DELIVER PATIENT CENTERED CARE TO MEMBERS IN WASHINGTON STATE.



  • Basic Qualifications:

    Experience

  • Minimum two (2) years of experience providing direct services to customers.

  • Education

  • Associate's degree.

  • License, Certification, Registration

  • A valid WA state Drivers License at time of hire.


  • Additional Requirements:

  • Excellent customer service experience.

  • Intermediate computer literacy including Word, Windows, Excel, and Social Media.

  • Ability to participate and collaborate in a team setting.

  • Good organizational skills.

  • Strong communication skills.

  • Ability to multi-task.

  • Self-motivated.

  • Intermediate familiarity with, and active in, local community.

  • Medical Assistant Certification required within one (1) year of hire date OR on-the-job apprenticeship training will be provided towards MA-I certification/licensure; MA-C certification must be obtained within one (1) year of receiving MA-I


  • Preferred Qualifications:

  • Three (3) years of experience providing direct services to customers.

  • Experience interacting in a diverse, multicultural and/or multilingual environment.

  • Clinical experience is a plus.

  • Health Coaching, EMT, MA, CNA, or Phlebotomy certification preferred.

  • Demonstrated leadership through professional, volunteerism or community activities.
  • Primary Location: Washington,Renton,Renton Administration - Baker 1300 SW 27th St. Scheduled Weekly Hours: 40 Shift: Variable Workdays: Mon, Tue, Wed, Thu, Fri, Sat, Sun Working Hours Start: Varies Working Hours End: Varies Job Schedule: Full-time Job Type: Standard Employee Status: Regular Employee Group/Union Affiliation: Non-Union, Non-Exempt Job Level: Individual Contributor Job Category: Patient Care Services (Non RN) Department: Innovation Travel: Yes, 10 % of the Time
    Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

    External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances.

    About Clinical Support Careers

    Clinical Support Careers

    Supporting members and patients as vital members of our care delivery team, our patient care services professionals include our medical assistants, sterile processing technicians, surgical technicians, nursing assistants, and so much more.

    There is a deep breadth of clinical support career options that allow medical professionals to deliver quality health care to our patients. These roles are critical, instrumental, and unique, with a variety of career settings (inpatient, outpatient, home care) and departments. Opportunities to develop oneself, grow professionally, and transfer to new roles/locations make these roles especially rewarding.

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