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The KP Digital experience is a people experience. The products and solutions we create impact Kaiser Permanente’s more than 12 million members and their families, all working toward total health. Our goal is simple — center on the everyday moments that matter for our members, care teams, brokers, and employees, and make them better with innovative digital products. KP Digital team members are agile and with sharp attention to detail, who apply creative, out-of-the-box thinking and active listening skills in collaboration with teammates and stakeholders like physicians, hospital leaders, health plan market leaders, and more. Join us for the opportunity to define what good looks like in digital health and make an impact along the way.

Success Profile

These are the traits of the most successful members of our digital team.

  • Adaptable
  • Collaborative
  • Open-minded
  • Positive
  • Problem-solver
  • Results-driven

More About Kaiser Permanente

Lead Systems Administrator

Location Renton, Washington Job Number 1025983 Date posted 12/22/2021
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Description:
This position assists technical and project team members to resolve system problems and application-specific issues. This role supports the stability, availability, and performance of enterprise systems and provides first and second level support for enterprise systems. This role also supports communications with product users and suppliers to share information, identify opportunities, resolve problems, prioritize customer requirements, and maintain continuous improvement through customer feedback. In addition, this position plans the implementation of hardware and software changes into environments and participates in and influences change management processes.


Essential Responsibilities:

  • Completes work assignments and supports business-specific projects by applying expertise in subject area; supporting the development of work plans to meet business priorities and deadlines; ensuring team follows all procedures and policies; coordinating and assigning resources to accomplish priorities and deadlines; collaborating cross-functionally to make effective business decisions; solving complex problems; escalating high priority issues or risks, as appropriate; and recognizing and capitalizing on improvement opportunities.

  • Practices self-development and promotes learning in others by proactively providing information, resources, advice, and expertise with coworkers and customers; building relationships with cross-functional stakeholders; influencing others through technical explanations and examples; adapting to competing demands and new responsibilities; listening and responding to, seeking, and addressing performance feedback; providing feedback to others and managers; creating and executing plans to capitalize on strengths and develop weaknesses; supporting team collaboration; and adapting to and learning from change, difficulties, and feedback.

  • Meets timelines to drive the delivery of appropriate, sustainable, and prompt solutions.

  • Assists technical and project team members to resolve system problems and application-specific issues.

  • Supports the stability, availability, and performance of enterprise systems (e.g., systems, applications, network, databases, storage, security) by performing complex systems analysis to identify problems, trends, and opportunities for improvement.

  • Provides first and second level support for enterprise systems and systems in one or more additional IT domains by diagnosing, troubleshooting, and resolving complex incidents to minimize system issues.

  • Escalates unresolved or critical issues, risks or problems to system engineers.

  • Supports communications with product users and suppliers to share information, identify opportunities, resolve problems, prioritize customer requirements, and maintain continuous improvement through customer feedback.

  • Plans and performs complex system configuration.

  • Participates in installs, upgrades, or decommissions of designated systems, products, and infrastructure.

  • Creates documentation of new and existing system configuration and procedural information, and ensures system configurations documentation is complete and accurate.

  • Plans the implementation of hardware and software changes into environments and one or more additional IT production environments by performing impact analyses of system changes.

  • Supports vendor support activities, as appropriate.

  • Participates in and influences change management processes.

  • Defines the maintenance, modification, and documentation of complex and advanced applications.

  • Supports the development of guidelines to prevent and/or resolve recurring problems.

  • Recommends and executes performance tuning and optimization activities.

  • Minimum Qualifications:

  • Minimum one (1) year in an informal leadership role working with IT or operational teams.

  • Bachelor's degree in Computer Science, Engineering, Social Science, Education, Business, Health Care or related field and Minimum six (6) years working in IT or operations. Additional equivalent work experience may be substituted for the degree requirement.



  • Preferred Qualifications:

  • Four (4) years system administration experience.

  • One (1) year of work experience in a role requiring interaction with senior leadership (e.g., Director level and above)

  • Three (3) years experience working in a large matrixed organization.

  • Two (2) years experience working with IT vendors.

  • Four (4) years experience writing documentation or standard operating procedures related to system administration.

  • Three (3) years experience in mainframe administration.
  • Primary Location: Washington,Renton,Renton Administration - Adams Scheduled Weekly Hours: 40 Shift: Day Workdays: Mon, Tue, Wed, Thu, Fri Working Hours Start: 08:00 AM Working Hours End: 05:00 PM Job Schedule: Full-time Job Type: Standard Employee Status: Regular Employee Group/Union Affiliation: NUE-IT-01|NUE|Non Union Employee Job Level: Individual Contributor Specialty: Systems Administration Department: KPIT ADMIN - KPD CAS GENERAL - 9601 Travel: No Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

    External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances.

    Perks & Benefits

    Our compensation and benefits are designed to help you and your family stay healthy and thrive in and beyond work.

    • Medical, Vision, & Dental

    • Retirement Plans

    • Education & Tuition

    • Career Growth & Development

    • Vacation, Holiday, & Sick Leave

    Our Culture

    As a new organization, KP Digital will reinvent how we approach digital challenges — from the products we create to the way we work to the talent we hire. As part of this new team, you must be as knowledgeable as you are curious, willing to try new things, even if it means failing fast. We foster a culture of learning but leave your path up to you. In every opportunity we see growth, and in this growth you could see limitless opportunities.

    What Our People Say

    Faizan J

    Data Science & Analytics

    Every day, I leverage technology to power digital transformation in health care and deliver meaningful and impactful experiences for our members. More importantly, I enjoy working with team members and leaders who are vested in your success at KP Digital!

    Hyun K

    Experience Designer

    I work with a highly collaborative and inclusive team of designers, researchers, product owners, and engineers. We’re committed to a design centric decision-making process and providing the best digital experiences we can.

    Chethana N

    Consumer Experience Engineering

    KP Digital employees are assured of career growth through a wide spectrum of ongoing training opportunities that include essential soft skills as well as upcoming new technologies.

    Shyam M

    Consumer Experience Engineering

    Working for KP Digital helped me realize my dream of impacting the community by applying a digital first mindset to the solutions we create. I am very fortunate to work with a high performing and passionate team committed to making things happen!

    Digital Leadership

    Companies need to work to adapt to crises instead of fighting against them, and they must use their digital strategy to innovate.

    Our Events

    Don’t be shy. Meet a member of the Kaiser Permanente team at an upcoming career or professional event.

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