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Patient Financial Specialist (Renton, WA)

Location Renton, Washington Job Number 890603 Date posted 07/08/2021
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Description:
Applies in depth knowledge of industry standard billing rules to correct errors and resolve problems related to preparing and submitting accurate medical bills for services provided in our hospital, ASC, outpatient and pharmacy settings. Posts cash, negotiates payment arrangements, identifies accounts for collection. Follows up on denials and files appeals as appropriate, and answers billing questions from customers.

Essential Responsibilities:
  • Applies in depth knowledge of industry standard billing rules to correct errors and resolve problems related to preparing and submitting accurate medical bills for services provided in our Hospital, ASC, Outpatient and pharmacy settings.
  • Receives, posts and applies payments as appropriate. Negotiates payment arrangements and accepts credit card payments. Reviews and supports accounts being sent to collections. Analyzes unapplied cash and re-applies or refunds as appropriate according to written policies.
  • Applies in depth knowledge of industry standard billing rules to investigate and resolve problems related to outstanding insurance and patient accounts. Conducts follow-up on claim denials and files appeals appeals as appropriate. Via phone, mail, and other correspondence methods, responds to internal and external customer billing issues.
  • Participates in ongoing process improvement work.
  • Basic Qualifications:
    Experience
  • Minimum one (1) year of medical billing or insurance claims experience including customer service.
  • Education
  • High School Diploma or General Education Development (GED) required.
  • License, Certification, Registration
  • N/A

  • Additional Requirements:
  • PC skills including MS Word and Excel.

  • Preferred Qualifications:
  • Industry standard medical billing rules and automated billing systems.
  • Customer service skills.
  • Vocational School/Certificate Prog: Medical billing, health information technology or other similar health care field.
  • Primary Location: Washington,Renton,Renton Administration - Glacier Scheduled Weekly Hours: 40 Shift: Day Workdays: Mon, Tue, Wed, Thu, Fri Working Hours Start: 8:00 AM Working Hours End: 5:00 PM Job Schedule: Full-time Job Type: Standard Employee Status: Regular Employee Group/Union Affiliation: J04|OPEIU|OPEIU East and West Job Level: Individual Contributor Department: Patient Financial Services Travel: No Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

    External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances.