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Kaiser Permanente Careers

Pharmacy

Deliver Expert Advice

Alongside physicians, clinicians, and patients, you'll work as a respected and vital member of our care delivery team. Providing information and recommending treatment programs that support our proactive philosophy, you'll approach health from a holistic perspective that includes alternative therapies and lifestyle changes in addition to the latest medications.

Pharmacy Assistant - Contact Center

Location: Renton, WA Additional Locations:
Job Number: 842562 Date posted: 12/02/2019
Description:


ABILITY TO RESPOND TO CUSTOMER QUESTIONS, CONCERNS, AND INQUIRIES WITH
THE HIGHEST DEGREE OF COURTESY AND PROFESSIONALISM TO PROVIDE A QUALITY
EXPERIENCE FOR OUR MEMBERS.



ADAPT TO A FAST-PACED ENVIRONMENT; LEARN, RETAIN AND INTERPRET NEW OR
EVOLVING INFORMATION, PROCEDURES, AND POLICIES AND COMMUNICATE THEM
EFFECTIVELY.



EMBODY THE KAISER PERMANENTE SHARED VISION; TO PROVIDE HIGH-QUALITY
AFFORDABLE HEALTH CARE SERVICES AND TO IMPROVE THE HEALTH OF OUR MEMBERS AND
THE COMMUNITIES WE SERVE.




Pharmacy assistants provide support to the pharmacists and technicians by stocking, counting and other non-technical duties. May also dispense safe, effective medications to patients. Duties are performed under the direct supervision of a licensed pharmacist.

Essential Responsibilities:
  • Performs functions that support the pharmacists and technicians in the daily workflow of the pharmacy including prepackaging and labeling medications; stocking shelves; counting and pouring medications from stock bottles that have been pulled by licensed or certified staff; filing prescriptions; inventory functions; releasing refill medications and OTC products to patients; processing requests for refills when no changes are needed; handling non-professional phone calls including refill requests from patients; calling prescribers to obtain refill authorization.
  • Ensures patient safety by identifying opportunities to prevent unusual occurrences; consistently performing safety checks when dispensing medications; and taking appropriate steps to resolve and report unusual occurrences.
  • Demonstrates dedication to evidence-based medicine by staying current on clinical initiatives and priorities.
  • Supports and enhances Patient-centered Care efforts by facilitating patient-focused care through a collaborative team approach with patients, pharmacy staff, and other health care professionals.
  • Basic Qualifications:
    Experience
  • Minimum one (1) year of experience working in a customer service environment.
  • Education
  • High School Diploma or General Education Development (GED) required.
  • License, Certification, Registration
  • Washington State Board of Pharmacy Assistant certification is required by date of hire/transfer.

  • Additional Requirements:
  • Ability to use available resources and tools efficiently and effectively.
  • Excellent verbal and written communication skills.
  • Excellent customer service skills.
  • Ability to identify specified issues and bring to attention of pharmacists.
  • Ability to work effectively as a member of a team.
  • May be required to travel to other Kaiser Foundation Health Plan of Washington locations as needed.

  • Preferred Qualifications:
  • Experience in a pharmacy environment.
  • Knowledge of managed care health systems and evidence-based medicine theories.
  •  
     
  • Some college coursework AND HIV/AIDS training.
  • Primary Location: Washington,Renton,Renton Administration - Adams 2921 Naches Ave. SW Scheduled Weekly Hours: 40 Shift: Day Workdays: Mon, Tue, Wed, Thu, Fri, Sat, Sun Working Hours Start: Varies Working Hours End: Varies Job Schedule: Full-time Job Type: Standard Employee Status: Regular Employee Group/Union Affiliation: UFCW Pharmacy Job Level: Individual Contributor Job Category: Pharmacy Department: Pharmacy Contact Center Travel: No Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

    External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances.

    About Pharmacy Careers

    Pharmacy Careers

    Whether you're a resident, technician, or specialist, you'll find a wide array of clinical services in our progressive practice environment. In addition to outpatient, inpatient/hospital, and ambulatory care/clinical opportunities, we maintain specialized pharmacy services, automated refill pharmacies, regional call centers, drug information services, and pharmacy analytical services. In fact, our mail-order pharmacy was ranked highest in customer satisfaction by a J.D. Power U.S. Pharmacy Study.

    Our pharmacists also have access to a wealth of information and integrated technologies, meaning you have the information you need at your fingertips, enabling you to make the right decisions, expedite patient care, and actively participate in your patients' health.

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    Apr 17, 2019

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