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Kaiser Permanente Careers


Deliver Expert Advice

Alongside physicians, clinicians, and patients, you'll work as a respected and vital member of our care delivery team. Providing information and recommending treatment programs that support our proactive philosophy, you'll approach health from a holistic perspective that includes alternative therapies and lifestyle changes in addition to the latest medications.

Pharmacy Fulfillment Center I Manager

Location: Renton, WA Additional Locations:
Job Number: 859750 Date posted: 01/28/2020
Accountable for the processes and systems needed to fill 4.5 million prescription annually while managing, organizes and directs the daily operations of all teams within the Pharmacy Fulfillment Center. Oversees the care and delivery of service provided by the fulfillment center ensuring that they meet or exceed standards for: daily productions, patient service, clinical quality, and safety. Maximizes the use of organizational resources through development, implementation and marketing of the use of the most cost effective fulfillment processes. Assures that work plans developed within the Pharmacy Division relating to the centralized processing of prescriptions are implemented and carried to completion. Works in collaboration with other areas in pharmacy as well as other departments to assure quality outcomes, manage access, and implement reliable clinical processes and procedures.

Essential Responsibilities:

  • Provides leadership and direction to Fulfillment Center pharmacy employees including recruiting, interviews, hires, orients, trains, mentors, evaluates, and may counsel, discipline and terminate pharmacy staff. Encourages and supports continuing education for staff. Works in collaboration with other members of the GSE management team, statewide Pharmacy managers, and Pharmacy Administration to assure the highest level of centralized services that support the provision of outstanding customer service for both mail order and centralized refill services. Coordinates program development, implementation and communication flow with the Outpatient Pharmacies, Pharmacy's Centralized services and Clinical division and with outside departments.

  • Assures pharmacy meets all regulatory requirements - both state and federal for prescription fulfillment and delivery either as the pharmacist in charge or working directly with the pharmacist in charge.

  • Manages the human, financial and capital resources for Fulfillment Center pharmacy. Manages costs through appropriate utilization of staff, inventory, materials and equipment. Accountable for department fiscal outcomes.

  • Assures that strategic planning, workflow standardization, maximized technology and high quality, member- focused service for all centralized fulfilment of outpatient prescriptions are in place so prescriptions provided by the Campus pharmacy meets service, operational, and regulatory requirements.Develops and implements planned quality improvement activities applying the Lean process into daily workflow to reduce variation and increase customer satisfaction. Implements systems changes to decrease medication incidents, adverse drug reactions, improve customer service and improved documentation of clinical activities.

  • Basic Qualifications:


  • Minimum three (3) years of experience in a leadership role; managing the day-to day operations, performance of staff and work flow.

  • Education

  • Bachelor's degree

  • License, Certification, Registration

  • Washington State Pharmacy Assistant license by date of hire/transer.

  • Additional Requirements:

  • Demonstrates leadership skills with the ability to direct the activities of others on a direct or matrix team basis.

  • Ability to collaborate and be influential across various roles and service areas.

  • Ability to recruit, mentor, develop and engage staff; monitor performance standards; deliver results; and hold staff accountable.

  • Strong communication, collaboration and change management skills.

  • Ability to collect and evaluate data to identify areas for process improvement and implement to those improvements.

  • Ability to prioritize and manage multiple tasks simultaneously.

  • Ability to effectively anticipate, resolve and respond to issues as they arise.

  • Knowledge of ancillary services regulatory and/or health care requirements.

  • Financial management skills.

  • Preferred Qualifications:

  • Five (5) years to seven (7) years of management experience specifically of a fulfillment center or very large pharmacy.

  • Bachelor of Science OR PharmD degree.

  • Master's degree and/or specialty residency in pharmacy, health administration or business administration.

  • Washington State Pharmacist license by date of hire/transfer.
  • Primary Location: Washington,Renton,Renton Administration - Adams 2921 Naches Ave. SW Scheduled Weekly Hours: 40 Shift: Day Workdays: Mon, Tue, Wed, Thu, Fri, Sat, Sun Working Hours Start: Variable Working Hours End: Variable Job Schedule: Full-time Job Type: Standard Employee Status: Regular Employee Group/Union Affiliation: Salaried, Non-Union, Exempt Job Level: Manager with Direct Reports Job Category: Pharmacy Department: Pharmacy Travel: Yes, 5 % of the Time Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

    External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances.

    About Pharmacy Careers

    Pharmacy Careers

    Whether you're a resident, technician, or specialist, you'll find a wide array of clinical services in our progressive practice environment. In addition to outpatient, inpatient/hospital, and ambulatory care/clinical opportunities, we maintain specialized pharmacy services, automated refill pharmacies, regional call centers, drug information services, and pharmacy analytical services. In fact, our mail-order pharmacy was ranked highest in customer satisfaction by a J.D. Power U.S. Pharmacy Study.

    Our pharmacists also have access to a wealth of information and integrated technologies, meaning you have the information you need at your fingertips, enabling you to make the right decisions, expedite patient care, and actively participate in your patients' health.

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