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Our sales and account management team drives our mission of providing high-quality, affordable health care services to improve the lives of our members and communities. Working for an industry leader in health care, you’ll be provided with the tools to help you grow in your career and make a difference with the work you do each day. We’re pioneering preventive medicine, conducting comprehensive research, and advancing integrated care, and our sales and account management team forges our story and connects us to those we serve.

Success Profile

These are the traits of the most successful members of our sales and account management team.

  • Communicator
  • Entrepreneurial
  • Persuasive
  • Strategic
  • Mission Driven
  • Tenacious

What Our People Say

Nicole T

District Sales Manager

I started with Kaiser Permanente more than 18 years ago with one thought in mind: I wanted a career, and thankfully I found exactly what I was looking for and more. I enjoy working for Kaiser Permanente because my contributions to the organization are recognized; I am not a doctor or a nurse, but I believe the work I do each day does make a difference in the lives of our members and communities. Kaiser Permanente’s commitment to their employees is astounding!

Kelsey L

Senior Account Manager

Kaiser Permanente is a welcoming and collaborative environment. The organization does a great job of showing how much the staff is valued, which is evident in their focus on equity and inclusion and work-life balance. I am proud to work for an organization that ensures I have the support and tools I need to be successful in my role, as well as ample opportunities for professional growth. I feel valued as an employee of Kaiser Permanente.

Maya M

Area Director

At Kaiser Permanente I am continually growing and learning, there’s always enough variety to keep me engaged and enough repetition to ensure I’m knowledgeable in all areas should a question or challenge arise. I love being in a position where I can impact professional lives, build a sales culture, and interact with the marketplace on a regular basis. I believe the Kaiser Permanente genuinely wants me to succeed and they always provide the support needed to ensure that success.

Jilzy C

Associate Account Manager II

In my current role I am constantly collaborating with my managers, the account managers they support, and ultimately the members we serve. I am frequently challenged with new opportunities and projects, which has allowed me to grow into being a valued partner with ideas that are respected and implemented. Being part of Kaiser Permanente feels like being part of a family. I have colleagues that foster my growth, invest in my development, and care about me both personally and professionally.

Perks & Benefits

Our compensation and benefits are designed to help you and your family stay healthy and thrive in and beyond work.

  • Medical, Vision, & Dental

  • Retirement Plans

  • Educational Opportunities & Tuition Reimbursement

  • Career Growth & Development

  • Generous Incentives, Awards, & Recognition

More About Kaiser Permanente

Our Culture

  • We feature a collaborative approach to work that includes supporting and driving each other to greater success.
  • Here, you’ll find opportunities for networking, mentoring, skill building, and leadership training.
  • Our teams are a richly diverse and tight-knit community that offers opportunities for outreach, healthy lifestyles, and more.
  • Everyone has access to tools and training opportunities that allow you to grow in your career and build relationships.

Our Mission

To provide high-quality, affordable health care services and to improve the health of our members and the communities we serve

Sales/Account Management Support Specialist II - Large Group

Location Renton, Washington Job Number 1021510 Date posted 01/17/2022
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Description:
The Sales/Account Management Support Specialist is responsible for performing all administrative duties that support the sales or marketing teams, as specified by the departments standard office routine, practices, procedures and instructions. The Sales Coordinator is accountable for providing administrative and sales support to the Sales Associates and Sales Executives to ensure maximum support to brokers and new employer groups. The Medicare Sales Coordinator is accountable for supporting the Sales Executive/Brokers in achieving business targets in an assigned territory. Reviews and processes all incoming leads, manages the appointment setting process, and assists the Sales Manager/Sales Executive with pre/post-sales support. Provide high quality customer experience to prospective customers/employers or other channel partners.




Essential Responsibilities:



  • Provide clerical support for the sales and account management team.

  • Respond to incoming phone calls and e-mail inquiries from various channels; screen and route calls appropriately; provide inquiry resolution.

  • Schedule meetings and maintain calendars as requested. Arrange conference rooms, conference calls and other meeting events.

  • Distribute meeting agendas and materials in advance of meeting.

  • Coordinate most administrative and logistical arrangements for team.

  • Review and distribute department mail.

  • Independently handle travel arrangements.

  • Arrange for audio-visual and teleconference equipment.

  • Track and compile expense receipts and prepare monthly expense reports.

  • Order office supplies, process purchase orders and invoice requests.

  • Photocopy, fax and file.

  • Typically prepares and formats multiple interoffice communications, e-mail, letters, reports, and confidential documents.

  • Screen e-mail and prepare appropriate basic correspondence on behalf of account managers and sales executives. Drafts standard/ recurring correspondence for account manager and sales executive approval.

  • Prepare and distribute meeting agendas.

  • Typically maintains databases, information systems and process requirements for the sales and account management team. Establish and maintain databases specific to the sales and account management team.

  • Complete data entry; format and produce standard reports.

  • Perform system activities in relation to packet orders, contract changes, and other activities not supported by the customer account team (CAT).

  • Track, monitor and reconcile data, collaborating with other dept staff.

  • Follow-up on action items to meet deadlines.

  • Typically serves as sales and account management liaison between the customer account team (CAT) and other internal departments and/or brokers.

  • Meet regularly with team to discuss and keep manager apprised of important issues and dept matters.

  • Effectively communicate to all levels of management, peers, and purchasers.

  • Communicate critical issues between customer account team and sales and account management team.

  • Assess urgency of situation and determine and executive appropriate course of action.

  • Work with internal KP departments to achieve a high level of purchaser satisfaction.

  • May coordinate and facilitate new member orientation.

  • If Medicare: Assist Sales Executive and brokers/customers with pre/post sales support and account implementation. Demonstrate adequate product, service and rating knowledge to effectively respond to broker/client issues. Reviews lead demographic data to ensure completeness and lead is qualified to enroll based upon Medicare eligibility, residence, and enrollment period.


Basic Qualifications:

 


Experience



  • Minimum three (3) years of administrative experience.

  • Minimum one (1) year of experience in sales and marketing or the healthcare industry.

     



Education



  • Associates degree OR two (2) years of experience in telemarketing, customer service in an office setting, claims, or marketing.

     



License, Certification, Registration



  • N/A

     



Additional Requirements:



  • Washington Disability insurance license required within 90 days of hire date. If Occupational Health, no license requirement.

  • Strong customer service skills.

  • Good computer skills, preferably including presentation packages.

  • Quick learner of key information.

  • Excellent rapport building skills.

  • Ability to take direction from multiple stakeholders.

  • Collaborative work style.

     



Preferred Qualifications:



  • Previous experience with business systems.

  • Working knowledge of and experience with employee group benefits, underwriting processes, healthcare products, and contracts.


Primary Location: Washington,Renton,Renton Administration - Baker Additional Locations:
Scheduled Weekly Hours: 40 Shift: Day Workdays: Mon, Tue, Wed, Thu, Fri Working Hours Start: 08:00 AM Working Hours End: 05:00 PM Job Schedule: Full-time Job Type: Standard Employee Status: Regular Employee Group/Union Affiliation: NUE-WA-04|NUE|Non Union Employee Job Level: Entry Level Department: Renton Admin Baker - Grp Rltn-Sales-Lrg Grps Div Ii - 1130 Travel: No Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances.

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